Columbia Hyundai

I am writing this review to share my deeply frustrating and disappointing experience with the service department at Columbia Hyundai. As a loyal Hyundai customer who has purchased five brand-new cars since and disappointing experience with the service department at Columbia Hyundai. As a loyal Hyundai customer who has purchased five brand-new cars since 2018, I expected a much higher standard of customer service and support. Background: I currently own a 2020 Hyundai Veloster, which recently experienced a catastrophic engine failure at just over 63,000 miles. Despite being only 3,000 miles over the 60,000-mile warranty, I was initially told by the service center that they would not submit a warranty claim on my behalf, insisting that it would not be covered. As a second owner, I was aware that a new owner would receive 100,000-mile coverage, making their refusal even more frustrating. Repeated Refusals to Submit Warranty Claim: At every communication with Columbia Hyundai over the past two months, they consistently restated that they would not submit anything because the car was not under warranty. This left me feeling hopeless and out of options. The two months of NO HELP and constant refusals to submit a warranty claim caused me extreme financial distress and led to thousands of dollars in lost income. Had they offered solutions from the beginning and shown a willingness to help, I could have better prepared for this situation. Instead, they left me to do all the work on my own. They never once suggested submitting a warranty claim or contacting Hyundai corporate for assistance. Lack of Support and Guidance: The only advice I received from Columbia Hyundai was to come and get the car. WHY, as a dealership, would you not offer any guidance or suggest contacting Hyundai corporate to see if they could help? Their complete lack of support and unwillingness to assist has financially ruined me. I will seek legal counsel and pursue this matter to the fullest extent possible. Financial and Emotional Distress: This entire ordeal has caused me extreme financial distress. I have already invested $1,000 in new tires and am currently upside down on the vehicle by $8,000. The additional 10% of the repair cost, coupled with an outstanding bill of $792.33 and a daily storage fee of $25 starting 06/22/2024, has pushed me to the brink of bankruptcy. The lack of a functioning vehicle has significantly impacted my income, leading to further financial instability. Insulting Request for Payment: It’s an insult to ask me to pay storage fees and $800 for parts that didn’t even fix the car. I was forced to put them in the vehicle just to get a warranty claim going, and even after the parts were replaced, they still refused to submit a claim. Hyundai corporate told me they don’t have to submit anything if they don’t want to! This has been the craziest and most frustrating experience ever. Conclusion: In conclusion, the service I received at Columbia Hyundai has been the poorest I have ever encountered. Their lack of support, empathy, and professionalism has not only cost me thousands of dollars but has also caused significant emotional distress. While they eventually agreed to cover 90% of the repair cost, it is too late. After over two months of stress and financial loss exceeding $10,000 in income, plus negative equity of $8,000 and $2,000 in repairs, I am beyond insulted by this entire experience. I will never buy another car from Columbia Hyundai, and I strongly advise others to consider this review before making any decisions. I am currently exploring legal remedies for the lost income and financial distress caused by Columbia Hyundai’s handling of my situation. This experience has been nothing short of a nightmare, and I hope my detailed account will help others avoid similar issues. More

Very pleased with the body shop department that took care of my car's paint issue with professionalism and courtesy. of my car's paint issue with professionalism and courtesy. More

The Service Advisor Austin did a great job of explaining my options of service for my new Tucson. my options of service for my new Tucson. More

The dealership has been. clean. The employees are polite and professional each time that I have been here. clean. The employees are polite and professional each time that I have been here. More

Always take twice as long to do the job than estimated. Took over 3hrs for an oil change and to look at a door handle. Agents at the desk are consistently condescending and annoyed when asked for updated Took over 3hrs for an oil change and to look at a door handle. Agents at the desk are consistently condescending and annoyed when asked for updated timing. Also they were annoyed when explaining that complimentary maintenance does not include air filters or oils changes when the car says it needs them…. Only at specific mileage. This info was never shared when I purchased the vehicle. More

Everything went well and timely. Had recall also installed did not have to wait very long at all. Had recall also installed did not have to wait very long at all. More

Although the staff was nice and appreciative of patience, the scheduling and organization of the dealership was not good at all. We made an appointment for an oil change and when we arrived were told they we the scheduling and organization of the dealership was not good at all. We made an appointment for an oil change and when we arrived were told they were running 2 hrs behind, what’s the point of having an appointment of everyone was driving up and getting helped before us (even though they didn’t have an appointment). It felt like a waste of my time. More

AUSTIN always goes above and beyond to make sure my vehicle is taken care of to get me back on the road fast. Thank you, AUSTIN for always being amazing! I appreciate you! vehicle is taken care of to get me back on the road fast. Thank you, AUSTIN for always being amazing! I appreciate you! More

The only dealership that we have purchased four cars in a row from. Always an excellent experience. row from. Always an excellent experience. More

2018 accent is burning oil a quart every 2 weeks they are doing a oil consumption test trying to say a 1/2 guart of oil is normal in a 1000 miles car is still under warranty and this is NOT normal they don't doing a oil consumption test trying to say a 1/2 guart of oil is normal in a 1000 miles car is still under warranty and this is NOT normal they don't want to fix the problem is what it is More