Colonial Volkswagen of Medford - Service Center

This was my second trip to the dealership. This time I needed two headlights - an emergency, of course. Bob (Parts department) was friendly and remembered me from my last visit. He introduced me to Sal needed two headlights - an emergency, of course. Bob (Parts department) was friendly and remembered me from my last visit. He introduced me to Sal in service who was also friendly and had my lights installed quickly and professionally while I waited. Meanwhile, I sat in a beautiful 2009 Eos during my wait and Chris was the friendly sales person on the floor who I chatted with about the possibility of me owning that car sometime in the near future. I have already recommended this dealership to my 2 Jetta-driving sisters. Fast, friendly, professional and helpful - what more could you ask for? More

Anyone who has owned a VW for any length KNOWS what a technical pain they are to maintain. And expensive. Summary for Colonial VW of Medford: FRIENDLY and ATTENTIVE; UNDERSTOOD the issues; FIXED t technical pain they are to maintain. And expensive. Summary for Colonial VW of Medford: FRIENDLY and ATTENTIVE; UNDERSTOOD the issues; FIXED the stated issue in the timeframe stated; Assessed other items and FIXED the warranty issues; made NO PRESSURE recommendations on other items. Prices? Well, VWs aren't cheap, and dealership prices are outrageous, but that is not necessarily the fault of the particular store. Now, on to the qualitative assessment: Wife calls the office Thursday morn: car is kaput: no start, and "STOP" on the info center. I call this new dealership I had seen a month prior, so new that a plastic banner still covered the name of whatever dealership they took over. Colonial VW of Medford MA. Service Guy says "C'mon down! We're not busy." (I guess no one knows yet they are there.) WarrantyDirect (WD is my extended warranty company) sends the flatbed. I am thinking Comfort Control Module (climatronic had been acting up last few weeks; no a/c and blinking display; been meaning to get to that...). Service Guy calls: car wouldn't start because battery was dead (VWs have a way of losing their batteries all at once, and it *had* suddenly gotten cold hear in Beantown). He said the *STOP* was unrelated--coolant bottle had cracked and the coolant was low. As for the A/C, the Tech had diagnosed that *other* dreaded-but-common failure: the A/C flap motor (+ pressure valve in my case). Service Guy had already okayed repair with WD. He was surprised that they were going to cover everything (except the battery, of course). That said: being a VW dealership, they of course do not have the parts handy... Service Guy has already ordered them; thinks car should be done by Monday. Saturday morning, I realize: I have no car! I call Colonial, hoping for a loaner (or at least a cheap rental). He says that the Tech is "finishing up now"; states car should be done by noon. (Yeah, RIGHT!). He calls me at noon to tell me the car is ready (Hmmm....). And. it. WAS! Another $1000+ from WD (VWs NEED an extended warranty!). "But WAIT: There's Still More!" During the job, Tech had noted a transaxle leak (I had been meaning to get to THAT, too), input/output shaft leaks, and an oil-cooler seal leak. The Service Guy had ALREADY okayed it with the area rep (under my VW powertrain warranty) and completed all services! PLUS he had the Tech do an outstanding heatshield recall (which my previous dealership had ignored, even when I asked "any outstanding recalls?") So, seriously: I don't know if it's because they are new or what, but I HIGHLY RECOMMEND Colonial VW of Medford: it's almost as if they UNDERSTAND the car and RESPECT the driver. Too weird. My new dealership: Colonial VW of Medford. Major kudos. More