Colonial Ford of Plymouth

I scheduled an appointment to repair my sunroof and then added an oil change. My appointment was scheduled a month before the actual appointment. The oil change and subsequent front end repair which was add added an oil change. My appointment was scheduled a month before the actual appointment. The oil change and subsequent front end repair which was added upon inspection by the technician weee completed by Tuesday 1/2. The sunroof was not looked at until Thursday 1/4 and subsequently repaired by 1/11. So basically the original appointment for the sunroof took over 2 weeks. Josh did a good job managing the obstacles but he couldn’t get the service dept. to address the issues. I don’t understand how a Repair scheduled for a specific purpose isn’t addressed for 8 days. Additionally the cost to repair it almost equaled the value of the original cost of the sunroof.. makes no sense. More

email received stating 20,000 mile service and price was not accurate. Stated 89.99 but when checked in agent said service did not include cabin filter which was also needed, and price was significantly hig not accurate. Stated 89.99 but when checked in agent said service did not include cabin filter which was also needed, and price was significantly higher. Also stated car wash when service and when finished truck was not washed and when I asked why they said they didn't do that anymore. More

I dropped off my F150 lighting to deal with an issue realted to the GPS/radio. The issue was clearly complicated and had to do with the wireing harness. I had excellent communication with Eduardo. The r realted to the GPS/radio. The issue was clearly complicated and had to do with the wireing harness. I had excellent communication with Eduardo. The reapair went very badly, as we ended up waiting for many weeks to get Ford to deploy a field tech to assist in reprogramming the module. So overall my experience was terrible, but it was clear that colonial was doing everything possible to resolve the issue. The only thing your team could have done better was to send over an explanation of what was wrong with the vehicle. I still haven't received any sort of report or paperwork about what was done to the vehicle. I rated speed as ppor, but i don't hold colonial responsible for this. I rated quality as average, but only because I dont really feel like I know what was done to the vehicle. More

They did not resolve the problem. The driver side seat still doesn’t work. I don’t know what can be done. The driver side seat still doesn’t work. I don’t know what can be done. More

Always great service and customer service! They service our Ford camper every year, wouldn't go anywhere else! They service our Ford camper every year, wouldn't go anywhere else! More

They were all great ! !! Service was quick and exceptional !! I had an issue with my wipers, and they recognized the problem and took good care of me. As long as I live in !! Service was quick and exceptional !! I had an issue with my wipers, and they recognized the problem and took good care of me. As long as I live in Plymouth County, I will never go anywhere else. Thanks again! More

They were booked and were able to do a major repair in 3 days! Definitely recommended! days! Definitely recommended! More

Good service , friendly people but a little overpriced for me , I avoid dealerships for the most part , came in for a recall and had to pay almost $200 for a problem I could have fixed myself for $175 les for me , I avoid dealerships for the most part , came in for a recall and had to pay almost $200 for a problem I could have fixed myself for $175 less More

The team at colonial ford where super helpful with very quick service was in and out within and hour quick service was in and out within and hour More

Professional informative Paying attention to me and all details surrounding my appointment. Thank You Linda details surrounding my appointment. Thank You Linda More