Colley Ford

Terrible Customer Service I have had the worst experience with this dealership and its employees. I bought a car the 26th of December and was told the only thing I had to quali I have had the worst experience with this dealership and its employees. I bought a car the 26th of December and was told the only thing I had to qualify for the new grad rebate was make a copy of my transcripts to prove that I had recently graduated. The whole time I was negotiating I kept mentioning that I wanted to participate in the new grad rebate and wanted to know exactly how to submit the paperwork. None of the people I worked with would be straight with me about it and claimed they "didn't know" how I was suppose to go on about doing it even though the rebate was listed on Ford's website. Even when I was signing the papers with Gary he also said he didn't know and would give me a call once he found out. I was not contacted after over a month, and I finally decided to call back in late January. I called the sales consultant, Ken Steed, who had sold me the car and once again asked exactly what I was supposed to do for the college rebate. He told me I only needed to submit my college transcripts, which I did, and I called him a couple days later to verify that he received them. He told me that he had submitted all of the necessary paperwork and that all I had to do was wait for the rebate in the mail. This was 2/7/15. I then called back the 13th of March to check on the status of the rebate, which Ken said he didn't know, but gave me a phone number to contact for the status of the rebate. The number belonged to a random insurance agency which was not affiliated with Ford. Once again I contacted Ken and explained that he gave me an incorrect phone number to which he replied "oh, that doesn't seem right," and then gave me the number for Ford headquarters. I called to check on the status of my claim only to have them tell me that nothing was ever filed from that dealership for the vin number of my car... I explained to the representative that I had been working with a sales consultant (Ken) about how to go about getting the rebate and she said to contact either the general manager of the dealership or the finance manager, as they are the only ones that can actually submit the request for the rebate to Ford, and that she would even walk them through it if they weren't sure how to do it. I called the dealership directly and spoke with Chris on the 18th of March. He said that he would look into the matter and give me a call back. He did not call me back, so I called him on the 19th only to be told he wasn't available. I called the next day, the 20th, to have him tell me he would have one Cory call me about the rebate. I never received a call back. I attempted to contact the general manager, but the receptionist refused to connect me. I will be filing a dispute with the Better Business Bureau. More

Responsive, Caring & Great I was very impressed with the customer service, The best yet when it comes to buying a vehicle...I now am a colley customer and I am now a fan of ford I was very impressed with the customer service, The best yet when it comes to buying a vehicle...I now am a colley customer and I am now a fan of ford thanks for everything! More

Waste of Time: Don't bother with this dealership, Nick and Corey are the most skittish people I ever met. Corey was so rude to my husband, he hung the phone up in h Don't bother with this dealership, Nick and Corey are the most skittish people I ever met. Corey was so rude to my husband, he hung the phone up in his face, then after about 5 minutes Nick called us back wanting to see how every thing went. These guys are not men, just boys trying to be men. They where so childish they ran my credit 4 times, how crazy is that, my husband and I found this out when we went else where, thank God for that. Don't waste your time with these people. More

My Experience Well, first off let me say I just love my ruby red 2015 Ford Fiesta SE!!! The people down at Colley Ford provide a hospital environment. So why not Well, first off let me say I just love my ruby red 2015 Ford Fiesta SE!!! The people down at Colley Ford provide a hospital environment. So why not 5 stars? I am not happy with the deal I got. Of course that is a lot on me. Here is what happened. During the sale Lojack was mention as "part of the deal." Those were my words and the salesman agreed. Lojack is in the car but it requires a $795 activiation fee!!! I would have never gotten it had I realized what I was signing for. Okay, I signed the contract, my bad. Second problem, the MSRP on my car was $17,910. My contract charged me $18,198.25. Recommendation: Purchase a copy of "Buying a Car for Dummies." I did everything wrong and this dummy made a very bad deal. I still have a great car though. :-) More

great choice it was comfortable to purchase a 2015 Ford Explorer, salesman very friendly and it was on every detail that I was looking on my new car, great experie it was comfortable to purchase a 2015 Ford Explorer, salesman very friendly and it was on every detail that I was looking on my new car, great experience. More

Great experience . . . No Coffee Coffee or a soft drink would have been nice. So many dollars in exchange for these is a good investment. However, overall experience was outstanding. Coffee or a soft drink would have been nice. So many dollars in exchange for these is a good investment. However, overall experience was outstanding. More

Great experience They work with you. And go up and beyond to answer my questions. This dealership have a great selection. The dealer was new but was down to earth. It They work with you. And go up and beyond to answer my questions. This dealership have a great selection. The dealer was new but was down to earth. It made me comfortable to purchase a 2014 Escape More

Best vehicle purchase experience! Just bought a 2015 Explorer. Nick Wilson and Cory Davis are the best and easiest to work with! They were very friendly, professional and will definit Just bought a 2015 Explorer. Nick Wilson and Cory Davis are the best and easiest to work with! They were very friendly, professional and will definitely receive my business again in the future. If you are looking for a great car at an unbeatable price, Nick and Cory are the guys to talk to...they will go out of their way to get you into the car of your dreams!!!! More

awesome If you want an outstanding deal on a Ford visit this dealership. Cory Davis, Dave Meschon and Nick Wilson are the best.. These men are true profession If you want an outstanding deal on a Ford visit this dealership. Cory Davis, Dave Meschon and Nick Wilson are the best.. These men are true professionals to say the least. Very friendly experience men..It was a pleasure doing business with this company. More