Colley Ford

I don't understand why it takes 1hr 45 mins to have oil change when i have an appointment. change when i have an appointment. More

The sales staff was very friendly and accommodating. Luis was the sales person that helped me find the vehicle I ended up purchasing. Very great experience. Would recommend them to anyone. Luis was the sales person that helped me find the vehicle I ended up purchasing. Very great experience. Would recommend them to anyone. More

I bought our 4th new vehicle from Colley, a 2026 Ranger 4x4. As usual, the process went smoothly. Both Motaa and Luis in Sales l, and Bobby in Finance made buying effortless. This time, I bought a Rang 4x4. As usual, the process went smoothly. Both Motaa and Luis in Sales l, and Bobby in Finance made buying effortless. This time, I bought a Ranger XLT 4x4 and my wife bought a Bronco Sport Badlands. We are happy with both. More

I am extremely disappointed with my experience at Colley Ford regarding my brand-new 2024 Mustang GT. I purchased this vehicle new with only 5 miles on it, and since then I have experienced ongoing safet Ford regarding my brand-new 2024 Mustang GT. I purchased this vehicle new with only 5 miles on it, and since then I have experienced ongoing safety system warnings, battery-related failures, and transmission concerns. The warning indicators appear both on the vehicle's dashboard and through the FordPass app. I have repeatedly brought my vehicle back to the dealership, provided photos and videos documenting the issues, and have done everything possible to help diagnose the problem. During my most recent visit, I even asked if they wanted updated timestamps and additional documentation to assist with troubleshooting. Despite multiple service visits, including a recent visit where my vehicle remained at the dealership for two days, I was repeatedly told that nothing could be found. Meanwhile, the warnings continue to appear, and my concerns remain unresolved. As a customer who purchased a brand-new vehicle, it has been extremely frustrating to deal with the same issues over and over without a clear resolution. After my previous service experience, I left an honest review reflecting my dissatisfaction. Because the issues remained unresolved, I also contacted Ford Corporate for assistance. When I returned to Colley Ford again for the same ongoing problems, I felt that the focus shifted from addressing my vehicle concerns to discussing the negative review I had left. Rather than focusing on the battery failures, safety system warnings, and other concerns that brought me back, the service manager, Gary, appeared more concerned about my review and expressed frustration about it. I felt dismissed as a customer and was left with the impression that my concerns were not being taken seriously. Instead of focusing on resolving the issues with my vehicle, I was made to feel unwelcome for providing honest feedback about my experience. My goal has never been to create problems for the dealership. I simply want my brand-new Mustang repaired properly and the underlying issues identified and resolved. After numerous visits, repeated documentation, and ongoing warnings from both the vehicle and the FordPass app, I expected better customer service and a stronger commitment to finding the root cause of the problem. Based on my experience, I cannot recommend Colley Ford. If you purchase a vehicle here, I hope your experience is better than mine. As a customer dealing with unresolved issues on a brand-new vehicle, I have felt ignored, dismissed, and unsupported throughout this process. More

My problem was taken care of except for the fact that you don’t repair tires there and that is very frustrating!! don’t repair tires there and that is very frustrating!! More