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College Station Ford
College Station, TX
62 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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62 Reviews of College Station Ford
February 15, 2025
Great experience once again always top notch service when getting our vehicles serviced at this location. Kari was very kind and understanding to our request and accommodating our situation getting our vehicles serviced at this location. Kari was very kind and understanding to our request and accommodating our situation More
by Sid Rangel
Employees Worked With
Kari
July 24, 2024
HORRIBLE service department. My 2022 Explorer had a recall that they hemmed and hawed over, stallingfor months to get it in to fix it. When I asked them about it they were rud My 2022 Explorer had a recall that they hemmed and hawed over, stallingfor months to get it in to fix it. When I asked them about it they were rude and condescending, I'm not sure if that's because I'm female, or if they are that way with everyone. They told me it would take 2 days for them to look under my car and see if I even needed the repair (hello, it's a FORD RECALL), then I would have to schedule an additional 2 days for the repair. And no, they do not offer a loaner. The whole time the service rep (Tim?) spoke with such disdain, and seemed irritated that I wasn't buying that it would take so long. So I called around and Henson in Madisonville said they would be happy to fix it. The service manager even gave me his personal cell number so we could stay in touch. When we got there he just slid under the car on his back to make sure we needed the repair. It took him 20 seconds, not 2 days. Our buying experience was not horrible, although they would give no discount or price cut whatsoever. However, the Service Dept is a real deal breaker. They are awful. I won't buy another car in this town, because the same man owns almost all the local car dealerships. If he lets CS Ford be run this way, I'm sure his other ones are too. And they don't even give you a complimentary car wash! I wish there was an option for negative stars. More
by lindamcfarland
Employees Worked With
Tim
May 29, 2024
I already had financing and had chosen a F150 at their advertised price, but when I got there they raised the price $10,000 over what it should have been with TTL already figured in saying it was because advertised price, but when I got there they raised the price $10,000 over what it should have been with TTL already figured in saying it was because I wouldn't let them finance. Offered $100 trade in for my old truck. They aren't to be trusted. They will rob you. More
by dwhite.dw2
Employees Worked With
Don't remember salesman name
