Coggin Deland Ford - Lincoln

First time lease experience. Our salesman. Chuck, was very helpful in every way. He brought out a manager who explained how leasing works. Our prospective trade - a pristine, $71, Our salesman. Chuck, was very helpful in every way. He brought out a manager who explained how leasing works. Our prospective trade - a pristine, $71,000.00, 2004 Lexus LS430 with only 35K miles drew a lot of attention from the mangers. I cautioned one manager to not insult me with a wholesale trade price since we knew fully well what we had. After a period of time watching them work up the numbers with lots of discussion while looking at the computer, a Customer Service manager sat with us to discuss the numbers all of which were confusing and the important item - our trade value - was missing. I HAD TO ASK what the trade in price was. He lowballed me like he was dealing with an ignoramus. He raised the value $2,000.00 without hesitation. After much discussion over lease payments and buyback costs, the Customer Services manager offered to work up a no-payments-for-cash-up-front arrangement. He returned stating for $3,250.00, we would not have to be bothered with monthly payments for the three year lease. We demurred. He lowered the amount three times to $2,000.00 to close the deal that day. We went over the numbers at home and discovered that if we took his "great deal" we would not only have to pay that up front money, we'd have no equity at the end of the lease as opposed to getting an immediate $10,600.00 check with the monthly payment plan. This is known as a sin of omission. I should have backed out then. We also discovered found that we would be paying more than $600.00 over the figures printed on the form. Going back to the dealer, Larry, a sales manager, apologized and added $600.00 to our trade in price. An MKX with the options we wanted was driven up from Ed Howard Lincoln in Sarasota with a sticker stating that $1,690 in dealer installed upgrades had been done. Later when I called that dealership to acquire the warranty for the $1495.00 paint protection upgrade the manager told me "it wasn't done and I know for a fact that the dealer we got the car from didn't do it". I was shocked. Also, the carpet floor mats were not in the car and I had to tell them that from home. Chuck was extremely helpful and ordered them - three (3) times. The wrong mats came in the first time and someone took the second order. The passenger door needed adjustment and they re-painted the pin stripe. Nicely done. Finally, we realized, too late, that at the end of the lease if we bought the MKX, we would be paying full list price for it even though a $3500.00 incentive was applied. Next time I'll pay cash. Thanks, Chuck, for all your assistance in helping us through this. More

Amazing experience We were in a very tough situation trying to find a vehicle. Chuck McDonald went above and beyond to help us get into an amazing car. I will make sure We were in a very tough situation trying to find a vehicle. Chuck McDonald went above and beyond to help us get into an amazing car. I will make sure to come back for our next purchase...this was a great experience with wonderful staff and a beautiful facility. More

Great Place My Dad and I ordered a new Ford from a St Augustine dealer. Things did not happen the way we planned, my dad found the car we wanted on the Coggin web My Dad and I ordered a new Ford from a St Augustine dealer. Things did not happen the way we planned, my dad found the car we wanted on the Coggin website and Jeff totally hooked us up. Got us the rims we wanted from another dealer within a day. Austin, the finance guy was also very helpful. I would definitely do business here again. More

Customer for LIFE!! Chuck was AMAZING. He took his time to make sure he found me my dream car, and HE DID. I love my new Lincoln MKX. Chuck was AMAZING. He took his time to make sure he found me my dream car, and HE DID. I love my new Lincoln MKX. More

Thumbs up recommendation, We showed up at the dealership before it was open and Chuck McDonald,the sales consultant, greeted us and immediately started taking care of us. He We showed up at the dealership before it was open and Chuck McDonald,the sales consultant, greeted us and immediately started taking care of us. He was very nice and informative and not pushy. If he did not know an answer he looked into it for us. He brought his supervisor Paul to meet with us who was also very helpful and very knowledgeable. We visited a lot of dealerships for 2 days but chose to do business with Coggin Deland Ford. We definitely were not disappointed. In fact we made our final decision 1/2 hour before the dealership's closing time which kept Paul and the finance person late in going home on a Sunday. We had to return the next morning to tie up loose ends and the entire staff was very friendly. My husband and I are huge Pittsburgh Steelers fans and were told that the manager Larry Helsel was also a Steeler fan.....of course, another plus. Larry, took time to introduce himself and talk to us about the Steelers and the Penguins who is an avid fan of. I will recommend this dealership to my friends and clients. More

My visit to the dealership was very productive. The sales consultant that spoke with me was very efficient and understanding in regards to what I was looking for. He was very helpful and forth coming with t consultant that spoke with me was very efficient and understanding in regards to what I was looking for. He was very helpful and forth coming with the information about the vehicle in which I was interested. He was very courteous and did not at any time create a feeling of pressure nor undue influence. It was a pleasure to do business with him and the Dealership. More

I went to this dealer with an approved loan from roadloans, I was very vlear about the vehicle I wanted to look at within the price range as I knew I had a 20 thousand dollar loan. The salesmen wer roadloans, I was very vlear about the vehicle I wanted to look at within the price range as I knew I had a 20 thousand dollar loan. The salesmen were vwry nice Alan who is the person I was there to see wasn't available so he introduced me to Austin to help me. Austin was very nice and he was new at this particular dealer. The problem started when the vehicle they shwed me wasn't what I hadcome to see but I went along with it. At the moment for the numbers the price they wanted for their vehicle was almosy 27k I told him that was too heigh and when I looked at the trade in for my car It was 14k, I told him they were giving me nothing as I owed 12305.00 butthe fees they were charging me totaled up to more than the difference. Then we looked online and Austin and I saw the vehicle listed on Cogin's site for 22K and I told him why can't I get it for that price? He said he was sorry about the mishap, really? A little later I knew this was not going well he came back and told me we had to wait until morning, I knew then that the deal was off. This morning after I contacted him his reply was that they could not do the deal that the bank said 17-18 K and he included two pictures of vehicles I hadsaid I wawasn't interested in as the vehicle s height won't work as I use the car to move my mom around and dhe had double hip replacement surgery. I felt this dealer knew that after me having seen that the price was shady they were not going to deal with me. They couldn't come clean and I will also contact roadloans as one of the comment s I heard was "oh, let's try to fund the loan with another company as roadloans customer service is bad". Really im bringing you business and you put the company down? What's wrong with this picture? More