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Coggin Deland Ford - Lincoln
Orange City, FL
418 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 418 reviews
June 08, 2014
Amazing experience We were in a very tough situation trying to find a vehicle. Chuck McDonald went above and beyond to help us get into an amazing car. I will make sure We were in a very tough situation trying to find a vehicle. Chuck McDonald went above and beyond to help us get into an amazing car. I will make sure to come back for our next purchase...this was a great experience with wonderful staff and a beautiful facility. More
by morgansering
Employees Worked With
Chuck McDonald
June 05, 2014
Great Place My Dad and I ordered a new Ford from a St Augustine dealer. Things did not happen the way we planned, my dad found the car we wanted on the Coggin web My Dad and I ordered a new Ford from a St Augustine dealer. Things did not happen the way we planned, my dad found the car we wanted on the Coggin website and Jeff totally hooked us up. Got us the rims we wanted from another dealer within a day. Austin, the finance guy was also very helpful. I would definitely do business here again. More
by shanistan
Employees Worked With
Jeff Hall
May 31, 2014
A few rotten apples spoil the bunch Visited Coggin Ford in Orange City / Deland to test drive a 2014 Mustang GT. I was greeted at the door by one sales associate (don't remember name), w Visited Coggin Ford in Orange City / Deland to test drive a 2014 Mustang GT. I was greeted at the door by one sales associate (don't remember name), who promptly told me that he was waiting on a customer delivery and handed me off to another sales associate inside, Don Luciani. I was up-front to both the first associate, and Don, that I was there just to test drive a car and that I was not interested in purchasing today. I informed them that I received an invitation to test drive a Ford when attending the Fort Lauderlade Auto Show in March with the incentive of receiving a $50 MasterCard gift card. I also was up-front about being interested in the 2015 Mustang coming out later this year and that I was test driving the 2014 to get a feel for the changes. Don informed me of the three Mustangs that were on the lot, and I chose to test drive one of them. After the test drive, I was inquiring about taking a look at the seats included in one of the Mustangs that I did not test drive, to which Don replied "well if it's open we can look at it". As if it would be a lot of work to go inside and get the keys. Lucky the car was open. After we got back inside, he presented the question "So are you looking to do anything today?", at which point I re-stated once again that I am only test driving to see if it's worth getting the 2014 with all of the incentives available now, or wait for the 2015. Don then said "well all of the incentives are online, you can check them out there. I've got a customer waiting for me." and he pointed at a couple speaking to another associate outside. I spoke with another associate after leaving, and was told of two people who I should request to speak to regarding purchasing Mustangs from this dealership (Alan and Tom). I will be following up in a few weeks/months to test drive another car before the 2015's start hitting the lots. Speaking to the last associate on my way out saved this review from getting 1's across the board. Hopefully management takes note and teaches their sales associates that in this day and age, customer service is king. A relationship has to be built with the customer to make a sale. More
by dogiebitt
Employees Worked With
Don Luciani, Don Luciani
May 16, 2014
Customer for LIFE!! Chuck was AMAZING. He took his time to make sure he found me my dream car, and HE DID. I love my new Lincoln MKX. Chuck was AMAZING. He took his time to make sure he found me my dream car, and HE DID. I love my new Lincoln MKX. More
by becca23259
Employees Worked With
Chuck McDonald
May 10, 2014
Thumbs up recommendation, We showed up at the dealership before it was open and Chuck McDonald,the sales consultant, greeted us and immediately started taking care of us. He We showed up at the dealership before it was open and Chuck McDonald,the sales consultant, greeted us and immediately started taking care of us. He was very nice and informative and not pushy. If he did not know an answer he looked into it for us. He brought his supervisor Paul to meet with us who was also very helpful and very knowledgeable. We visited a lot of dealerships for 2 days but chose to do business with Coggin Deland Ford. We definitely were not disappointed. In fact we made our final decision 1/2 hour before the dealership's closing time which kept Paul and the finance person late in going home on a Sunday. We had to return the next morning to tie up loose ends and the entire staff was very friendly. My husband and I are huge Pittsburgh Steelers fans and were told that the manager Larry Helsel was also a Steeler fan.....of course, another plus. Larry, took time to introduce himself and talk to us about the Steelers and the Penguins who is an avid fan of. I will recommend this dealership to my friends and clients. More
by thejuice999
Employees Worked With
Chuck, Paul, Larry, Larry Helsel
April 03, 2014
My visit to the dealership was very productive. The sales consultant that spoke with me was very efficient and understanding in regards to what I was looking for. He was very helpful and forth coming with t consultant that spoke with me was very efficient and understanding in regards to what I was looking for. He was very helpful and forth coming with the information about the vehicle in which I was interested. He was very courteous and did not at any time create a feeling of pressure nor undue influence. It was a pleasure to do business with him and the Dealership. More
by snipandstamp
Employees Worked With
Chuck McDonald
April 01, 2014
I went to this dealer with an approved loan from roadloans, I was very vlear about the vehicle I wanted to look at within the price range as I knew I had a 20 thousand dollar loan. The salesmen wer roadloans, I was very vlear about the vehicle I wanted to look at within the price range as I knew I had a 20 thousand dollar loan. The salesmen were vwry nice Alan who is the person I was there to see wasn't available so he introduced me to Austin to help me. Austin was very nice and he was new at this particular dealer. The problem started when the vehicle they shwed me wasn't what I hadcome to see but I went along with it. At the moment for the numbers the price they wanted for their vehicle was almosy 27k I told him that was too heigh and when I looked at the trade in for my car It was 14k, I told him they were giving me nothing as I owed 12305.00 butthe fees they were charging me totaled up to more than the difference. Then we looked online and Austin and I saw the vehicle listed on Cogin's site for 22K and I told him why can't I get it for that price? He said he was sorry about the mishap, really? A little later I knew this was not going well he came back and told me we had to wait until morning, I knew then that the deal was off. This morning after I contacted him his reply was that they could not do the deal that the bank said 17-18 K and he included two pictures of vehicles I hadsaid I wawasn't interested in as the vehicle s height won't work as I use the car to move my mom around and dhe had double hip replacement surgery. I felt this dealer knew that after me having seen that the price was shady they were not going to deal with me. They couldn't come clean and I will also contact roadloans as one of the comment s I heard was "oh, let's try to fund the loan with another company as roadloans customer service is bad". Really im bringing you business and you put the company down? What's wrong with this picture? More
by upsetwithdealer
Employees Worked With
Austin and Alan
March 28, 2014
I ordinarily dislike the process of purchasing a new car -- and I ALWAYS wait at least a day before making a selection. This time was different! The salesman, Chuck McDonald, approached me with courtesy a -- and I ALWAYS wait at least a day before making a selection. This time was different! The salesman, Chuck McDonald, approached me with courtesy and was not overbearing. He listened carefully to why I was considering a new car, and what I was looking for. He walked us through the lot and showed a variety of vehicles and described their features. He got the keys for one which caught my eye and we took a test drive. I was pleased with the suspension and driving ease. My wife liked the looks of the vehicle and she pointed out that her daughter had recently purchased one. We began negotiations. Chuck came up with a figure that was reasonable. I pointed out that I NEVER make a decision without looking at other dealerships and praying about the matter overnight. Without (much) pressure, he brought in a manager who was able to reduce the price (after considerable hesitation on my part). Chuck gave us time and space to consider the offer, pointing out features of the dealership and why he was happy to work there. His openness, sincerity, and reasonableness were effective. He reiterated the features on the car which we were particularly interested in. It fulfilled our needs and desire. We purchased a Ford Escort, trading in my 2007, 107K Toyota Highlander AND a 2001 Chrysler convertible. We put 1700 miles on the car in the first week. We are thrilled with the car, and impressed with the dealership and salesman. Rev. A. Dale Stewart, Orange City, FL. More
by RevDale
Employees Worked With
Chuck McDonald
March 25, 2014
I am a middle class, working man. I depend on my " work truck". I shopped around, only to meet many who were interested in the bottom line. Upon arriving at Coggin Ford in Deland, I was greeted by C work truck". I shopped around, only to meet many who were interested in the bottom line. Upon arriving at Coggin Ford in Deland, I was greeted by Chuck McDonald. He showed me a couple vehicles before I spoke up and said what I really wanted. He and his staff immediately and tirelessly went to work finding my truck, and making it work with my budget. I ultimately left with a renewed sense of American pride. The entire experience was reminiscent of a time where hard working men looked each other in the eye, and shook hands at the end of a deal. I will never shop anywhere else. More
by Jbellcon
Employees Worked With
Chuck McDonald
March 18, 2014
Great experience! Was a quick and easy purchase! I Will definitely do business with Coggin again as well as recommend them to family and friends. definitely do business with Coggin again as well as recommend them to family and friends. More
by Elmarron
Employees Worked With
Chuck McDonald
