Coggin Chevrolet at the Avenues

I had the worst customer experience I have ever had  working with Nick (used car sales manager) and Shaun (used car sales supervisor). I came looking for an SUV & Nick did everything possible to get my working with Nick (used car sales manager) and Shaun (used car sales supervisor). I came looking for an SUV & Nick did everything possible to get my business which I was very appreciative of. He mentioned that since I wasn't in love with anything on the lot that if I found something at any of their other lots online they would bring it up for me to purchase upon approval. They brought a Buick Enclave from Fort Pierce. We test drove it and loved the car but noticed a problem with the steering. Upon researching the issue myself while they worked on it I found out online the issue is very common with Buick Enclave CXLs (same model) and that even if "fixed" owners have to come back frequently to get it fixed again and if you don't get it fixed as soon as you notice it the power steering could go out. Since I have a wife and a baby on the way I didn't feel comfortable proceeding and told them so. Since I felt bad that I added the car to their inventory and didn't buy it and I liked working with our salesman I decided to stay with the dealer and find another car. We finally found a Honda Pilot and they brought it up from Orlando. We loved it too but noticed it didn't have the mats from the listing and when you braked in the car it jolted the passengers and shook the steering wheel. I told them about it and they said they had it checked out before we even came in to teat drive it and said we needed new back tires to fix the problem (even though the listing said it had new tires already..?) I asked Shaun "Are you confident its not the rotors? Or the brake pads? Or the alignment?" And he said no, everything else is fine you just need new tires. They made me pay for the tires and when we picked the car up it was still doing the same thing. I requested my $ back for the tires and they refused for 6 days. They say their #1 priority is customer satisfaction but from when I rejected the enclave it was all about how much $ they could make, period. I want to be able to refer my coworkers, friends, & fam here but don't feel like I can after this. I am an Assistant VP at a global customer-centric organization and I know and understand business and customer service and it does not seem as if these managers/supervisors do understand these things at all after my experience. I wanted to be treated with respect and integrity but instead was lied to, talked condescendingly to whenever I had a concern, and refused repayment for something I should have never been made to purchase in the first place. Do you make all your customers fix their cars before purchasing them? Your parent company made $104 MILLION in used car PROFITS ($1.3B in Revenue) in 2012 and you make a huge deal about $300? No one except our salesman was ever on our side at any time during our experience. More

Mike as well as the other staff have always taken care of Mike as well as the other staff have always taken care of all my needs on my tahoe. They are well trained in their knowledgre of their product. I wo Mike as well as the other staff have always taken care of all my needs on my tahoe. They are well trained in their knowledgre of their product. I would recommend this dealerships service department as well as there sales to others. The new facelift looks great! The customer lounge is also very comfortable. More

Traded a vehicle and was told everything was great with paperwork and financing. One week later no approval. Finance and saleman has become less than polite. The salesman that did the deal has been very ho paperwork and financing. One week later no approval. Finance and saleman has become less than polite. The salesman that did the deal has been very hostile towards us and out right rude. Had afraud alert on credit had it removed, took some time. Did and gave dealer everything they asked for still no results. Nothing but excuses......Treated like crap, they claim not to know where my trade is....As of today no REAL approval. GO with your own financing if not you will be jacked. Worse experience ever!!!!! More

I purchased a impala a week ago with any money down, drove off the lot with the car after signing papers, finding out my interest rate and monthly payments thinking that this was the best dealership eve drove off the lot with the car after signing papers, finding out my interest rate and monthly payments thinking that this was the best dealership ever. All of a sudden a week later I gets a phone call asking for a down payment. I could have swore we worked that out while I sat down with the financial person. Coggins is horrible and a rip off I don't advise no one to go there. More

If you are considering buying a new chevrolet I recommend that you ask for Hampton Murray at Coggin Chevrolet at the Avenues. He is a great guy and I have bought 3 new trucks from him and the price and frein that you ask for Hampton Murray at Coggin Chevrolet at the Avenues. He is a great guy and I have bought 3 new trucks from him and the price and freindly service was better than all dealers I visited. I am a repeated buyer and the deals and freindliness just keep getting better.In 2010 I was searching for a deal on anew truck and I had talked to all the dealers in my area and had just about given up and I summited a request for quotes on the Internet and Hmpton called and told me that I would not be disappointed if I came to the Avenues and he was right. More