Coggin Chevrolet at the Avenues

Cancelled Lease with NO posessesion - would NOT refund Would give them a ZERO if I could! I cancelled the lease only hours after and did not take possession of vehicle and they would NOT refund me my mone Would give them a ZERO if I could! I cancelled the lease only hours after and did not take possession of vehicle and they would NOT refund me my money/deposit. Tried calling and Joey, finance manager, and he hung up on me, second manager, Michael, was belligerent. Drove there to talk to General Manager, John Hip, and they would not let me speak to him. I had to find his office and know on the door myself. They lied and said they sent in the paperwork to GM Financial, which they had not as they couldn't if I had not taken possession. GM Financial has been flagged to not receive it if they did since I have no vehicle from them. GM Financial advised me to call GM corporation directly to file a complaint, which I have. GM is investigating and a senior advisor will be in contact. STAY AWAY from this shady operation!!! All they have to do is refund me my money as I have nothing from them! More

Purchased a car in March, called back the same day and told them the gears seems not to be switching...  I took it back up there and Sonny told me that all it needed was an update. A couple days later it told them the gears seems not to be switching...  I took it back up there and Sonny told me that all it needed was an update. A couple days later it was still doing the same thing..but COVID-19 has just hit, so I told Sonny I would bring it back once things settled down from COVID-19. Once the government \ major stated that they were opening things back up.. I called to make an appt.  On my way to the dealership the transmission went out totally and I had to get it towed. The use car manager was professional, however I'm really upset that I'm having to pay $1200 on a transmission for a car that I just got from your lot. I know it's used and things happens..but a transmission??? If I were your daughter or wife what would you actually do? If I knew it was transmission problems..I would have passed on that car and picked another one.  Again, I really had trust in you guys but maybe if I was more persistent during COVID-19, service would have actually driven the car instead of just saying the diagnosis stated an update.  More

2020 VETTE Called dealership and talked to salesman that I have always dealt with, agreed to a figure for the car and said I will wait for the car to arrive. Got Called dealership and talked to salesman that I have always dealt with, agreed to a figure for the car and said I will wait for the car to arrive. Got a text today your car should be here in the next couple of days. I said great. Text later in the day and asked for Buyers order so I can get the money secured was told your bid was not high enough we have someone else that will pay us way more then what you are willing to pay so we are selling it to them More

Excellent first time Experience with Jerome Malloy I had the pleasure of meeting and purchasing my 2019 Chevrolet Equinox from Jerome Malloy in August. He was very patient, knowledgeable, and profess I had the pleasure of meeting and purchasing my 2019 Chevrolet Equinox from Jerome Malloy in August. He was very patient, knowledgeable, and professional during the entire time. I would recommend any of my friends to contact Jerome if they are considering purchasing a vehicle from Coggin Chevrolet at the Avenues in Jacksonville, FL. More