Coastal Volkswagen - Service Center

Extremely professional staff. Fast, efficient and quality workmanship. Been a customer for years and will continue to be a customer for the foreseeable future. Highly recommended. workmanship. Been a customer for years and will continue to be a customer for the foreseeable future. Highly recommended. More

Seeing how your asking ... we went in for an oil change., We had a promotional card you made us. It was for a $59 oil change. The bill was over $70. Not sure why ? We had a promotional card you made us. It was for a $59 oil change. The bill was over $70. Not sure why ? More

Great Service Dept. Always bring my VW's there no matter where I buy them. Dont try to overcharge you for things you dont need. Very helpful Thank you Coastal where I buy them. Dont try to overcharge you for things you dont need. Very helpful Thank you Coastal More

We have never had good service here. And unfortunately it’s the closest VW dealership so we have to use them for service. We’ve gotten both Of our Atlases from Colonial and they’re great up there. Unfort it’s the closest VW dealership so we have to use them for service. We’ve gotten both Of our Atlases from Colonial and they’re great up there. Unfortunately too far to travel for maintenance. This specific time for a recall I was told on the phone 30min (I have to plan with two kids) and if there was an issue with the recall, it’d be two hours to Fix. I said, perfect, I will be picked up then if it needs to be fixed. So I get there first thing, 7:30am and they start by saying it will be 45min (not 30) to check for the recall. Annoyed, okay fine. Almost an hour and a half later, I go to check and all 6 or 7 service people are sitting around a counter and the gentleman at the computer looks down and says, “oh your keys are right here!” So what if I wouldn’t have asked? This or something of the like has happened with every single visit we’ve had to do. One time I had my one year old running around for well over two hours for something that was supposed to take under an hour. Again, another circumstance I would have planned for. We would never recommend anyone going there but unfortunately we don’t have a choice. As a side note, our lease was up this past fall and my husband tried reaching out for assistance over a month’s time, with zero success connecting with anyone that wanted to help us get our new 2021 Atlas. We said never mind and ended up traveling an hour to Colonial (where we got our first one. We just thought we’d try to stay local this time but we will never try again. It was worth the drive). More

Great service as always! Everyone was super friendly. My one issue was that I had to call to get an update on my car, it was near the end of the day and I hadn’t received one. I would’ve appreciated one. one issue was that I had to call to get an update on my car, it was near the end of the day and I hadn’t received one. I would’ve appreciated one. More

Wonderful and attentive service as always!! The Coastal Service Staff is polite, professional and extremely respectful of my time. I am so fortunate to have my car serviced in a timely and safe manner! Service Staff is polite, professional and extremely respectful of my time. I am so fortunate to have my car serviced in a timely and safe manner! More

Coastal's service department did an outstanding job on my car. They were extremely transparent throughout the whole process about which services were performing and why they were performing them. They were n car. They were extremely transparent throughout the whole process about which services were performing and why they were performing them. They were never pushy about getting anything done that I hadn't originally intended on, and were very friendly and professional the entire time. More

Quick professional service. Highly recommended for all your VW needs! Been a customer for my last 4 VWs. '13 GTI, '16 Jetta, '18 Atlas and now my '20 Arteon. your VW needs! Been a customer for my last 4 VWs. '13 GTI, '16 Jetta, '18 Atlas and now my '20 Arteon. More

My windshield wiper snapped off Brought car in next day It was fixed and l was on my way in about 15 minutes Thank you !!!!! It was fixed and l was on my way in about 15 minutes Thank you !!!!! More

I had a lot of weird trouble with my brand new Jetta but I was offered a loaner vehicle for as long as it took for them to figure out the problem (about a month). I was offered a loaner vehicle for as long as it took for them to figure out the problem (about a month). More