Coastal Volkswagen - Service Center

When picking up the vehicle a rejected inspection sticker was given. I need to come back after 100 miles of driving which is an inconvenience sticker was given. I need to come back after 100 miles of driving which is an inconvenience More

Always a positive experience. Unlike many dealerships in the area, this dealership is committed to providing outstanding customer service that is very sincere. Each time I have been in the dealership, Ryan the area, this dealership is committed to providing outstanding customer service that is very sincere. Each time I have been in the dealership, Ryan has taken care of me. More

Evan was such a great help with finding my new car, and everyone I worked with couldn’t have been better! We are extremely happy with the service provided. everyone I worked with couldn’t have been better! We are extremely happy with the service provided. More

Worst experience of my life. Had car for almost a month which makes time in shop close to time in driveway since new cars *( 2 bought at same time ) were bought. Told by RYAN I was coming in to speak w/ th which makes time in shop close to time in driveway since new cars *( 2 bought at same time ) were bought. Told by RYAN I was coming in to speak w/ the tech who saw me duplicate the problem 2 fridays ago and shop foreman. Get there waited 20 minutes then was told take car or reporting loaner stolen w/ no test drive , no techs to explain why it is safe now just forced me to leave in unsafe car or be stranded. If they told me they are not skilled or knowledgeable enough to complete work would have gladly brought elsewhere but being baited in by text on Ryans phone w/ no ride home. He knew I had multiple meetings so this also cost me 2 clients , nevermind my time and most importantly they FORCED ME TO LEAVE IN VEHICLE THERE LEAD TECH DEEMED UNSAFE. KEVIN treated me with such disrespect and mocking me I am looking into actions that can be taken to assure others are not treated this way. NOT SURE WHERE PROBLEM BEGAN I HAVE SENT OVER MULTIPLE DEALS IN PAST , YR BOUGHT 2 CARS IN 2019 . THE GLI IS IN PROCESS OF BUYBACK FROM VW & 2019 TIGUAN SEL WHICH FIRST DAY OF OWNERSHIP MOTHERS DAY MY WIFE OPENS SUNROOF FOR FIRST TIME TO GET DRENCHED IN WATER AND EVEN FIXING THE SUNROOF TOOK 3 TRIES , THROTTLE BODY ALSO TOOK 4 OR 5 VISITS. This has been most INCOMPETANT shop I have seen including almost a decade in the auto business !! SAVE YOURSELF THE TROUBLE AND GO TO YOUR LOCAL MECHANIC. UPDATED ::::: Brought to local mechanic and in 10 minute test drive identified a bogging issue that could be related and will be taking out with them on longer drive today. :::::After longer drive the transmission issue has now been duplicated by 2 other shops. This has taken under an hour by each shop !! More

Great service from start to finish. Listened and took proper notes, understood what the problem was, and fixed the issue with a great turnaround. Always satisfied and feeling safe in my vehicle after Coa proper notes, understood what the problem was, and fixed the issue with a great turnaround. Always satisfied and feeling safe in my vehicle after Coastal VW. More

Great service and negotiation at Hanover VW. From beginning to end of process and even now a week later, all around excellent experience. Thank you beginning to end of process and even now a week later, all around excellent experience. Thank you More

It is always a great experience at any of the Coastal Dealerships. From the sales department to the service department hands down the best around! Dealerships. From the sales department to the service department hands down the best around! More

I will always get my service done at coastal Vw. They have always been the best service around. This needs to be 25 words long have always been the best service around. This needs to be 25 words long More

Great team of service folks. Super communication and work provided. Repeat customer and this is why. They group tries to make your experience as good as possible. Check it out. provided. Repeat customer and this is why. They group tries to make your experience as good as possible. Check it out. More

This oil change was everything you hope for in a service visit: it was quick, efficient, and affordable. As always, Coastal’s customer service was superb. visit: it was quick, efficient, and affordable. As always, Coastal’s customer service was superb. More