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Coastal Volkswagen - Service Center

Hanover, MA

4.5
804 Reviews

804 Reviews of Coastal Volkswagen - Service Center

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February 11, 2022

The guys in service are always friendly and know what they are doing. They get the job done quickly and professionally. More

by aastar13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger, Bruce Stenberg
February 10, 2022

They wanted to charge me for under warranty services : Ad-blue. Also doubling the price for oil change mentioned it was 201 for an oil change. Once I showed the service employee that everything is wrong i More

by MaherSalha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nassim
February 10, 2022

Service team is always ready to help, woke up to a check engine light(first in over two years) and by 3pm the vehicle was repaired and ready for pickup! More

by carfan617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger, Bruce Stenberg
February 09, 2022

Customer service was great at this dealership. The service staff were courteous, professional and helpful. More

by domino153
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger
February 08, 2022

Completed service within a reasonable time less than time originally given when i had arrived More

by PHELANCFP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominque, Ryan Getzinger
February 08, 2022

everyone and everything was great they fixed a starch and looks much better thank you More

by diane.burt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger, Bruce Stenberg
February 08, 2022

Exceptional customer service! Friendly staff and they pay attention to detail! Easy in easy out. Fast service More

by kfg1030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger, Bruce Stenberg
February 07, 2022

They refused to price match a full synthetic oil change that I could have got down the road More

by B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Getzinger, Bruce Stenberg
February 07, 2022

Everyone was very nice. The story kept changing, however, on what services my car needed and how long it would take. I ended up having to bring the car back several days later after waiting for a co More

by Krnmckna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger
Feb 08, 2022 -

Coastal Volkswagen responded

Thanks for your review. We regret that your new Taos required multiple visits to the shop. The issues that were identified were unrelated and, as can be the case with new models, quirky situations without readily available parts. We strive to deliver the best possible experience however occasionally there are circumstances beyond our control. We appreciate your business and look forward to seeing you at Coastal soon.

February 04, 2022

I had a problem with the sunroof of my golfwagen. The problem was initially misdiagnosed by the team. However I went to service manager Ryan and he rectified the problem. Ryan was really professional More

by Pc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Getzinger
Feb 08, 2022 -

Coastal Volkswagen responded

Thanks for your review. We strive to deliver the best possible experience for our customers. Looking forward to seeing you again soon at Coastal.

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