Cleveland Ford

Met Reggie Johnson, was the nicest saleman I have every met, he was so friendly to me and my wife, and he was a pleasure just to simply talk to as a person. I found his smile countagious and re-assuring. met, he was so friendly to me and my wife, and he was a pleasure just to simply talk to as a person. I found his smile countagious and re-assuring. Although at times the deal looked as it my fall thru, mainly to my own personal issues, Reggie, was there , not pressuring but wanting to be helpful in any way he could. I would buy from him again. So thanks Reggie Johnson you da man!! Sincerely Barry More

Did a great job taking care of what I was looking for. Was a pleasant visit and a very good and honest salesmen. Enjoyed the experience but could have been a little shorter time spent. Was a pleasant visit and a very good and honest salesmen. Enjoyed the experience but could have been a little shorter time spent. More

It was my husband's decision to trade in his truck for a It was my husband's decision to trade in his truck for a new vehicle for me and I was not interested in a new vihicle as well as not decided what to It was my husband's decision to trade in his truck for a new vehicle for me and I was not interested in a new vihicle as well as not decided what to buy. John Martin, our salesperson was very courteou and patient in helping us select our choice. He took the time to show us several vehicles as well as explain the options with each as well as test driving the Ford Escape, which we bought. He took extra time to go over all the information about the vehicle and completed his part of the transaction in a timely manner. Quite often, the experience can be negative when you're trying to make a decision on buying, but with John that was not the case. He was very professional and knowledgeable and is certainly an asset to your company. The area in which we were not completely satisfied with the the compeltion of the financial paperwork. We waited for 2 hours after John completed his part of the sale before we finally met with James Brown to review and sign the final documents. I felt it took way too long and this should be addressed so that it will result in better customer service. Also, by the long delay it made it impossible for John to leave us and help another customer. More

Our visit to Larry Hill dealership, was a friendly and productive one. We were met by Todd and he introduced us to Doug. We tested a white fusion SE and bought a Steel Blue Fusion SE. We were informed productive one. We were met by Todd and he introduced us to Doug. We tested a white fusion SE and bought a Steel Blue Fusion SE. We were informed that we could get a Ford rebate and a discount, because we were Farm Bureau members. So the price for the car was excellent. More

Lee at Larry Hill Ford was the most wonderful, kind, Lee at Larry Hill Ford was the most wonderful, kind, upfront and? honest salesman I have ever dealt with in my entire life when buying a vehicle! Tha Lee at Larry Hill Ford was the most wonderful, kind, upfront and? honest salesman I have ever dealt with in my entire life when buying a vehicle! That's coming from the heart! All I can say is thank you Lee for everything you did to get me in this vehicle! I am so happy and proud of it! More

entire staff was friendly without being pushy. wes, our salesman, was very patient and listened to our needs and worked for two days to make the deal happen. for the first time i can honestly say that i wo salesman, was very patient and listened to our needs and worked for two days to make the deal happen. for the first time i can honestly say that i would truly reccomend this dealership and wes to anyone. More

Larry Hill Ford has great used affordable vehicles with new vehicle warranty. They worked for our benefit to be able to pay for our vehicle and that is why we bought our Ford F150 from Larry Hill Ford. new vehicle warranty. They worked for our benefit to be able to pay for our vehicle and that is why we bought our Ford F150 from Larry Hill Ford. More

When I realized I was going to have to buy a car I was ready to cry. Buying a car has always been a very stressful and unpleasant experience for me; I found my new car on line at Larry Hill Imports. From ready to cry. Buying a car has always been a very stressful and unpleasant experience for me; I found my new car on line at Larry Hill Imports. From the first phone call to Chris this experience of buying a car was pleasant and even fun. The prices are GREAT and the staff is WONDERFUL. I recommend this dealer and this staff including Chris, Cody, Victor and Majdi to anyone looking to buy a car. It was a totally new and fun experience for me. J. Manis More

My wife and I were considering a newer car to use for short trips and to trailer behind our motorhome for use while on vacation camping trips. On a Sunday afternoon, we were silent shopping (most dealers short trips and to trailer behind our motorhome for use while on vacation camping trips. On a Sunday afternoon, we were silent shopping (most dealerships are closed) to narrow down the selection without any high pressure sales person breathing down our necks... been down that road. Well, to make a long story short, to our good fortune we stopped by Larry Hill Imports in Cleavland, TN. The sales team was there but we decided to stop anyway because of the large selection. We browsed for a short while before the "dreaded salesman" showed up. Fortunately in was Reggie Johnson's smiling face. No high pressure but an oustanding hustle getting keys for the cars we considered. Reggie asked what we were looking for in a newer car and only showed us what we wanted. He made us very comfortable and turned a couple of "lookers" into happy buyers in a very short time frame, with no pressure... very good salesperson! I deal with the public myself managing a sales staff. I do not think we would have made the purchase that Sunday afternoon if Reggie had not been the person he was. His sales manager was a very nice fellow as well. I was reasonable, they were reasonable and a reasonable deal was made. My only regret was that our car only came with one "smart key". I would have negociated another key or chose a different vehicle had I known then what I know now about VW smart keys. Otherwise, no problems with the deal or the experience. LOVE THE CAR! Anthony B. More

We were only going to test drive the Escape after checking it out online and after driving a few other vehicles at other dealerships. We do not trade cars very often and wanted something that would checking it out online and after driving a few other vehicles at other dealerships. We do not trade cars very often and wanted something that would be easy to drive and serviceable for many years. John told us up-front that he was new to the car business, but he was personable and easygoing, and we liked him right away. It took several hours (4) to complete the trade-in and sale but John and James stayed with us the entire time. We have already taken our 2011 Escape on a road trip and love the comfort,space,smooth ride and Sirius radio. Thank you, John. Hope I can give the Larry Hill Service department a great review also in the future! More