Cleveland Ford

So far I’m happy, all things considered it’s the product that counts and we are happy with that. Our sales rep was very easy to work with and are happy overall that counts and we are happy with that. Our sales rep was very easy to work with and are happy overall More

Amazing service. Always in contact with the customers for updates in the vehicule. Love it. Serviced my Ford F150 2011. Ciji was my Service representative updates in the vehicule. Love it. Serviced my Ford F150 2011. Ciji was my Service representative More

This is by far the worst car-buying experience I have ever had. We live approximately 2.5 hours from Cleveland Ford. We were looking for a color/package style for a Ford Edge and this was the only dealer ever had. We live approximately 2.5 hours from Cleveland Ford. We were looking for a color/package style for a Ford Edge and this was the only dealership we could find that had one in stock. I was told by salesman, Michael Krause, that there was an “open recall” on the vehicle and they would have to get it updated before they could sell it. Later that day, he called me back and said that he spoke with someone and that he had made a mistake, we could have our local dealership to repair the recall issue. We then agreed upon a price and a time for us to come the next day (Tuesday) to look at the vehicle and if it was what we liked, bring it home. We then drove the distance to be told upon arrival by Michael that we can’t have the car that day, he stated that the “safety inspection” had not been performed. This inspection had not even been discussed with us in the MANY phone conversations we had previously had with him. We were also told the vehicle had new tires only to find they were not. I spoke to the manager and he said that he would have them replaced, but that he would have to add it to the cost of the car. We spoke to Michael the day before to verify a $500 online coupon that I was told we would be able to use on the purchase; this was also false. They said that it was for trade-in’s only, another false bit of info from our salesman. We agreed to still purchase the vehicle (since it was exactly what we were looking for) under the premise that they would meet us half-way to pick up the car. We told the salesman the previous day, that we would be on a time crunch, but we were still tied up at this dealership for 5 hours. All transactions and financing were done that day. Michael was going to meet us in Rome, Ga on Friday, during this time, they would complete the safety inspection, fix the open recall, repair some minor dings and dents, and change the oil. He texts us on Friday saying he would have to postpone until Saturday to meet. On Saturday, it was postponed yet again until Sunday evening. When we finally received the car, it had a quarter tank of gas, the oil had not been changed, and things they were going to repair was not completed. He couldn’t explain any of the features of the vehicle and had no general knowledge of the vehicle. Michael was disorganized, unprofessional, and dishonest. While at the dealership, I went to the manager and complained about the issues we were having and received no help from him either. If this had not been the only location that had this vehicle, we would have run from this situation. If you have any other options, DO NOT USE THIS DEALERSHIP. More

For the best deal go see Eddie he will doWhat ever it For the best deal go see Eddie he will do What ever it takes to get you in the new or used car or truck Thanks Eddie for everything For the best deal go see Eddie he will do What ever it takes to get you in the new or used car or truck Thanks Eddie for everything More

Jd at Cleveland ford This is my second time buying for them, great dealership, great cars , quick and easy and they are willing to work with anyone. God bless jd and the This is my second time buying for them, great dealership, great cars , quick and easy and they are willing to work with anyone. God bless jd and the company they are great! Thank you Cleveland ford! I will be back ! More

Excellent Dealer and representative were excellent in their service my visit with this dealership was great I would give my experience a five star rating and I Dealer and representative were excellent in their service my visit with this dealership was great I would give my experience a five star rating and I would reccomend car dealership to others More

0 Starts if I could. Only reason 1 star is that I can't leave 0 stars. By far the worst experience I have ever had at a dealership. By the time my car buying was done, I Only reason 1 star is that I can't leave 0 stars. By far the worst experience I have ever had at a dealership. By the time my car buying was done, I wished I had never set foot in this place. I will never go back. My experience starts as most people's as usual, Online, I found a good enough deal on a vehicle in our budget that met our needs. I called, car was available. I show up the next day, salesmen can't find the car, finally find it in the service lot. This is where I should have left. They let me test drive, even though it's not done with service. I'm still not sure after test drive. They let us drive over the weekend. Check engine light come on over weekend. I bring it back and agree to buy it IF they fix all the stuff that was slated to be fixed anyways (Duct taped bumper, large paint scratch, missing cup holder, Check engine light, the normal fluids changes like oil, and fill washer reservoir since it was empty with warning light on and cleaned/detailed.)All requests would be normally fixed before it went on lot, so I thought it reasonable to fix them anyways even though I was going to buy it. The salesman agrees. The salesman tries to sell me on some dealer exclusive wax, tracking systems..usual snake oil stuff. No big deal. We sign paperwork(which took 3 hours due to understaffed), leave driving my trade-in with them promising to fix the things on a paper list that was given to the salesman. 1 week later I am scheduled to come back and pick the vehicle up. I get a call a day before I return, that its "ready." We show up, vehicle nowhere to be found. Wait for 45 min for it to return from detailing(Not ready). Should be sitting on lot ready to go. Salesman takes it straight to shop to put washer fluid in it.(I watched him fill it up) We then realize, the paint scratch was fixed via paint marker(non matching color but salesman claimed it was by "paint guy". marker was on salesman's desk), the lower bumper is still held on with duct tape, the cup holder is still missing and they oil hasn't been changed. I of course am very unhappy since it was "ready." The manager claims he will make it right and deliver the vehicle to us as soon as parts come in. During this week, I ask for service records that way I have some idea what they fixed. They assured me everything had been done. I insisted on getting documentation of work. It wasn't until after I asked that the oil was changed at a 3rd party oil shop...not even in house. As in, they didn't change oil until I wanted to make sure it had been. A week and a half later, they deliver the vehicle to my work. We thought "whew done with them." Little did we know, the story didn't end there, the check engine light came back on. They had not fixed the problem, just simply turned the check engine light off. Then luckily, our tags were due so we went to renew them at our court house, where we found out that Cleveland Ford had sent them nothing at all. It appeared as if we did not own this vehicle. Paper Needless to say, out of the 6 cars I've bought in my life, this was the absolute worst car buying experience I have had. If I were you I would believe absolutely nothing this place says. I would stay away. And owners, if you are reading this, no, there is nothing you can do to earn my business again due to your lying, cheating shop and sales staff. This review isn't fueled by buyers remorse or displeasure with car. We absolutely love the car we got, but how we got it was nothing short of painful. More

White ford f150 My experience at Ford of Cleveland was great. Overall the sales staff were friendly and helpful as we worked our way thru the negotiation. I would rec My experience at Ford of Cleveland was great. Overall the sales staff were friendly and helpful as we worked our way thru the negotiation. I would recommend anyone to use Ford of Cleveland in the future. More

Ford Ranger Purchase Although Cleveland Ford is about an hour's drive from where we live I got a great buy on a 2019 Ford Ranger and feel the business is worth the distanc Although Cleveland Ford is about an hour's drive from where we live I got a great buy on a 2019 Ford Ranger and feel the business is worth the distance. Got to speak with Chopper Lamar about and issue I had and was impressed with him and the way it was handled. Recommended. More

Transmission I had to have a transmission replaced and Ryan kept me informed on everything. I wish it could have been cheaper especially when the labor cost almost I had to have a transmission replaced and Ryan kept me informed on everything. I wish it could have been cheaper especially when the labor cost almost as much as the transmission did More