Clear Lake Nissan

Very friendly and attentive to detail, usual I’m with my kids and they are amazing with them as well. kids and they are amazing with them as well. More

They will handle anything/any problem with you’re vehicle with a positive attitude they will take their time to see every detail and will clean out your vehicle for you it’s a blessing. with a positive attitude they will take their time to see every detail and will clean out your vehicle for you it’s a blessing. More

Dear Management Team at Nissan USA, I am writing to express my profound satisfaction and appreciation for the consistently exceptional service I receive as a Nissan owner. My positive experiences are l express my profound satisfaction and appreciation for the consistently exceptional service I receive as a Nissan owner. My positive experiences are largely why I remain a dedicated customer, and I felt compelled to highlight the specific aspects that make your service truly stand out. Firstly, the flexibility and attentiveness to my schedule are invaluable. In today’s demanding world, the ability to seamlessly arrange vehicle maintenance without significant disruption to my daily commitments is a cornerstone of excellent customer service. Your team consistently demonstrates a willingness to accommodate, which greatly alleviates the stress often associated with vehicle servicing. Secondly, a significant portion of my positive experience is directly attributable to my personal service representative, Jen. I cannot commend her highly enough. Jen embodies the gold standard of customer care; she is incredibly personable, knowledgeable, and genuinely kind. Her ability to connect with customers, understand their specific needs, and remember their vehicle's history fosters a level of trust and comfort that is truly rare. Having a consistent point of contact like Jen, who is familiar with my circumstances and my car, makes every interaction efficient, personalized, and reassuring. Moreover, Jen consistently goes above and beyond to explore and secure the most advantageous deals and solutions, demonstrating a proactive commitment to my satisfaction and value. Thirdly, the comprehensive and transparent communication regarding vehicle diagnostics and recommended work is deeply appreciated. Receiving a detailed breakdown that clearly distinguishes between immediate necessities and future considerations empowers me to make informed decisions about my vehicle's maintenance. This clarity allows me to effectively plan and budget for services, fostering a sense of control and trust rather than uncertainty. Finally, it’s often the thoughtful extras that elevate a good experience to an excellent one. The complimentary vehicle wash is a delightful touch that ensures my car leaves your service center looking its best. This attention to detail, even in minor aspects, reinforces the overall commitment to quality and customer satisfaction. These combined elements—scheduling convenience, personalized care from outstanding individuals like Jen, transparent communication, and added value services—are the reasons I confidently choose Nissan for my vehicle's needs. Thank you for fostering such a high standard of customer service. More

Great customer service! The service advisor, Krista, and the technicians always do a great job! The service advisor, Krista, and the technicians always do a great job! More

Travis was very professional. I did not have an appt as an airbag warning light came on while I was driving. Travis met me at my car, ready to help even though it was nearing the I did not have an appt as an airbag warning light came on while I was driving. Travis met me at my car, ready to help even though it was nearing the end of the workday. He quickly checked me in, explain the pre-diagnostics which revealed an alignment issue. Grateful for his customer service! More

I’m very satisfied around didn’t have a problem at all with any of it would continue to go there if I have anything done to my car with any of it would continue to go there if I have anything done to my car More

If you’re looking for a very good mechanic and service advisor take your Nissan to Clear Lake Nissan . advisor take your Nissan to Clear Lake Nissan . More

Repairs took a week however the problem stemmed from a shorted wire so the diagnostics turned out to be extensive and expensive. Was kept informed by service with texts and videos of problem so felt more shorted wire so the diagnostics turned out to be extensive and expensive. Was kept informed by service with texts and videos of problem so felt more at ease that they were doing what had to be done. More

Service is always professional and very polite. They care about your safety. Vehicle is returned clean every time no matter the service small or big. They care about your safety. Vehicle is returned clean every time no matter the service small or big. More

I took my 2018 Nissan Leaf to Clear Lake Nissan to be serviced. I greatly appreciated the way I was treated from beginning to end. They have a very good way of handling the vehicle diagnosis by having th serviced. I greatly appreciated the way I was treated from beginning to end. They have a very good way of handling the vehicle diagnosis by having the mechanic go over your car point by point on video. Our service advisor, Zac Brown, was so helpful and kind every step of the way. I am so grateful and impressed with the service department! More