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Clear Lake Nissan
League City, TX
1,294 Reviews
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Showing 1,294 reviews
April 01, 2010
We lost our 2008 Nissan Versa to hurricane Ike. We weren't sure if we would replace it, but finally decided that we should. We use the Versa as a commuter vehicle, to and from work. We came back to weren't sure if we would replace it, but finally decided that we should. We use the Versa as a commuter vehicle, to and from work. We came back to Clear Lake Nissan because of previous experience and overall satisfaction we had with Yvonne. Yvonne introduced us to Angel who also was very personable. We knew what we wanted and what we expected to pay. The entire process was once again most favorable. There is only one thing that I didn't feel comfortable with. I really don't like sitting in the middle of your showroom discussing the purchase and financials with other tables and customers nearby. I would much rather have a bit of privacy and less distraction. More
by rdrosche
Employees Worked With
Yvonne Ortega & Angel Musquiz
March 31, 2010
David was really very helpful and attentive. The sales team worked together and gave straight answers. It was the first "no hassle" puchase of a car for me. I would recommend David and the team to anyon team worked together and gave straight answers. It was the first "no hassle" puchase of a car for me. I would recommend David and the team to anyone. The finance paperwork was explained in detail and in laymen's terms. I will buy my next car from them. More
by msmith26354
Employees Worked With
David Edgerton
May 06, 2009
I was contacted several times by a internet salesperson and eventually responded to her email and said we had given up interest for a while after some of the horrible treatment and ridiculous trade offers and eventually responded to her email and said we had given up interest for a while after some of the horrible treatment and ridiculous trade offers we'd received at other dealerships. She was really nice and requested that we give her 10 minutes of our time to appraise our trade and said they have a buy-back program in which they guarantee 120% of NADA value for your trade. Sounded great! It just so happened that day a salesman we'd had previous contact with at another dealership contacted me and said he could come down to $32,620 on the new car I wanted to buy. That was the best price I'd received and asked the saleswoman at Clear Lake Nissan if she could match this price and specifically said I did not want to drive out there and waste our time or her time if she couldn't. She agreed to match the price so we drove down the next day thinking we were going to buy a car. We knew exactly what we wanted; she said she had it and could meet our deal and give us 120% NADA value on our trade. Needless to say, we were extremely disappointed to get to the dealership at our scheduled time only to have her tell us she'd taken another customer right before our appointment time and was passing us off to someone else. Before leaving us she said she couldn't get me the color car I wanted for the same price, and that the color I wanted was going to be at least $1,000 more. She knew exactly what I wanted prior to coming to the dealership and as soon as we walked in she started changing the terms. Her quoted time of 10 minutes on the appraisal turned into over an hour as we sat there waiting for someone to come talk to us. When the salesman finally came out he offered us the color I wanted for a lot more money and gave us less than 100% value for our trade. We were furious to have had our time wasted and the salesman said we had a valid complaint after getting the terms in writing from the original sales person prior to coming in. He then had the manager come over and speak to me, but he didn't apologize for her mistake or offer to help us come to another arrangement. His terms were firm (and ridiculous) and he was condescending and rude in speaking to me and even seemed angry that I would expect what had been offered to me. I told him he needed to speak with his salesperson because she was the one who offered the deal. What a waste of time. They lost a sale because they won't honor the deals made by salespeople and aren't flexible enough to come to an agreement to fix the problem. More
by RLW06
Employees Worked With
Angie Allen
December 03, 2007
I recently was the victim of a bad experience with the new car people last week on what they said in writing was a deal and I had to deal with General Manager Randy Stine to try fix the problem. He would new car people last week on what they said in writing was a deal and I had to deal with General Manager Randy Stine to try fix the problem. He would not retrun phone calls. Typical, I thought. He was always in a meeting or out of the office. (This is a smaller dealership!!!) Ultimately, when a person finally called back, they said he would not back his own salespeople and what they clearly put in writing on a new 5 SUV! So they agreed in writing on a number and then backed out when I drove with my husband all the way from Austin to buy the car as agreed upon. I wish I could attach the back and forth here but you will have to take my word for it. They tried to kill me on rearranging terms on financing---quite typical. What a hassle it was! Disgusting bottom feeders they are! I am a loyal BMW customer and this experience makes me want to reconsider my loyalty to the brand. Do not buy from Advantage or any Sterling McCall/Group 1 Automotive, Inc. dealership!!!! I am going to complain to BMW corporate this week to see if they can force Advantage to honor the deal they put in writing. If they will not make Advantage do anything my relationship with BMW will end. More
by desertsonwheels
Employees Worked With
Randy Stine General Manager
