Clay Cooley Volkswagen of Park Cities - Service Center

This was my best service EVER from any dealership over the years. Jorge went above and beyond to make sure all of my concerns were handled. He has a good attitude and the environment was very pleasant. the years. Jorge went above and beyond to make sure all of my concerns were handled. He has a good attitude and the environment was very pleasant. I also overheard Tony working with a service customer and I thought he was good to work with, as well. They have won my loyalty. More

I had my car towed to the dealership after hours. First thing the next morning, I received a call from Jorge regarding my vehicle. He gave me a preliminary assessment and followed up later in the day. J thing the next morning, I received a call from Jorge regarding my vehicle. He gave me a preliminary assessment and followed up later in the day. Jorge was very personable and demonstrated excellent customer service. I'll definitely return for future service needs. More

From the moment we had problems with our 2006 Jetta (purchased elsewhere) and the roadside assistance towed it to Park Cities, we received excellent service (from Tony Fruzia). We subsequently purchas (purchased elsewhere) and the roadside assistance towed it to Park Cities, we received excellent service (from Tony Fruzia). We subsequently purchased a 2010 Jetta Sportwagen and now have a 2011 Jetta Sportwagen which I brought in last week for the 40,000 mile service. Ted Jacobs has assisted me many times (we drive lots of miles). We always receive excellent service and all the employees at the dealership are friendly and helpful. I am very happy to patronize the dealership. More

I have bought two cars at Boardwalk and the service has always been great. Everyone is friendly, prompt to meet customers when they drive up to the service department. Tony Fruzia has been my service advis always been great. Everyone is friendly, prompt to meet customers when they drive up to the service department. Tony Fruzia has been my service advisor many times throughout the years, and even when he is busy, he manages to assist with whatever questions I have. Mr Fruzia, always returns calls and is accurate with pricing and projected time for car repairs. Too, he makes every effort to help provide a car or see to it that I have a ride or transportation when I leave my car. All other staff is very nice and helpful as well. The repairs, I believe, are always on the expensive side, but the facility and staff are exceptional. Kaye Davis More

To be honest I have mixed emotions about my expereince. My priority reason was for a window recall and since I was there did my yearly service. After waiting for over an hour, I was told that I had to go My priority reason was for a window recall and since I was there did my yearly service. After waiting for over an hour, I was told that I had to go back because they had to order the part for the window issue. I understand I waited because of the yearly service but being that there was a recall for the window, I can't accept that they didn't have the part. That bothered me some. If I had not done my yearly service, then my trip to the dealership would have been a waste of my time. Just a little annoyed. More

I was contacted to come in for my 30-day complimentar service on my 2013 Jetta. When I pulled up, I was told it would be 45 minutes to an hour, but was surprised when teh service rep found me after 20 mi service on my 2013 Jetta. When I pulled up, I was told it would be 45 minutes to an hour, but was surprised when teh service rep found me after 20 minutes and said they were finished and just needed to clean my car. While waiting, Noble Seely made sure I was comfortable by offering me a water and talking to me for a few minutes. This dealership continues to impress me with their friendly employees and great customer service. More

I went in on a Saturday afternoon with my check engine light on and was taken care of the same day. Ted kept me advised of the status of my car and made sure that I was aware of everything. Ted was very light on and was taken care of the same day. Ted kept me advised of the status of my car and made sure that I was aware of everything. Ted was very helpful and made sure that I felt that I was an important customer of Park Cities Volkswagen. More

Tony was an amazing help to me. He took care of everything I needed without any hesitation. He was very nice and very complimentary. I really appreciated him and his service. everything I needed without any hesitation. He was very nice and very complimentary. I really appreciated him and his service. More