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Clay Cooley Volkswagen of Park Cities - Service Center

Dallas, TX

4.3
446 Reviews

446 Reviews of Clay Cooley Volkswagen of Park Cities - Service Center

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February 26, 2013

I had my car towed to the dealership after hours. First thing the next morning, I received a call from Jorge regarding my vehicle. He gave me a preliminary assessment and followed up later in the day. J More

by abenson81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Field
Feb 26, 2013 -

Clay Cooley Volkswagen of Park Cities responded

We recognize that it is never a good experience to have to tow your car to a dealership, but we thank you for sharing our good experience while your car was in our care. Please let Jorge Field know anytime that we can be of further service to you. We appreciate your business and recommendation. Have a great evening.

February 25, 2013

From the moment we had problems with our 2006 Jetta (purchased elsewhere) and the roadside assistance towed it to Park Cities, we received excellent service (from Tony Fruzia). We subsequently purchas More

by dhouser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jacobs
Feb 25, 2013 -

Clay Cooley Volkswagen of Park Cities responded

Thank you for sharing your service experience with AutoNation Volkswagen Park Cities. Please let Ted Jacobs and Tony Fruzia know anytime that we can be of further service to you. We appreciate your business and recommendation. Have a great week.

February 23, 2013

I have bought two cars at Boardwalk and the service has always been great. Everyone is friendly, prompt to meet customers when they drive up to the service department. Tony Fruzia has been my service advis More

by kayedavis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fruzia
Feb 23, 2013 -

Clay Cooley Volkswagen of Park Cities responded

Thank you for sharing your AutoNation Volkswagen Park Cities experience on DealerRater. Please let Tony Fruzia know anytime that we can be of further service to you. We appreciate your business and recommendation. Have a great weekend.

February 21, 2013

To be honest I have mixed emotions about my expereince. My priority reason was for a window recall and since I was there did my yearly service. After waiting for over an hour, I was told that I had to go More

by robertosells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Stickles
Feb 21, 2013 -

Clay Cooley Volkswagen of Park Cities responded

My name is Robert Rippy and I am the General Manager at AutoNation Volkswagen Park Cities. First off, thank you for your valuable feedback and you have my apology for any inconvenience that you experienced on the window recall. We are committed to providing high quality customer service, but based on your DealerRater.com review this morning, you did not get that experience. That is very disappointing to me. Please be assured that every person on our team has received your review. Please let me know when you have the opportunity to talk or stop in to meet with me personally. In Service, Robert Rippy, General Manager AutoNation Volkswagen Park Cities 214-620-4946

February 20, 2013

I was contacted to come in for my 30-day complimentar service on my 2013 Jetta. When I pulled up, I was told it would be 45 minutes to an hour, but was surprised when teh service rep found me after 20 mi More

by Sarah_Marshall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Rep-but don't remember his name
Feb 20, 2013 -

Clay Cooley Volkswagen of Park Cities responded

Sarah, thank you for sharing your AutoNation Volkswagen Park Cities service experience on DealerRater. Please let Noble Seely know anytime that we can be of further service to you. We appreciate your business and recommendation.

February 18, 2013

Initially the technician and Jery stated to my insurance that they had never seen what happened to me and my car and it impeded the claim by my insurance company. After two weeks it was approved. They stat More

by geraldlaskew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry Burk
February 15, 2013

Jorge was an excellent service adviser. He explained the procedures and costs involved with the service and got my car back to me in a timely manner and in better condition than when I dropped it off. More

by lcrockett12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Field
January 30, 2013

I went in on a Saturday afternoon with my check engine light on and was taken care of the same day. Ted kept me advised of the status of my car and made sure that I was aware of everything. Ted was very More

by sroe
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ted Jacobs
Jan 30, 2013 -

Clay Cooley Volkswagen of Park Cities responded

Thank you for sharing your Park Cities Volkswagen service experience on DealerRater. Please let Ted Jacobs know anytime that we can be of further service to you. We appreciate your business and recommendation. Have a great rest of your week.

January 23, 2013

Tony was an amazing help to me. He took care of everything I needed without any hesitation. He was very nice and very complimentary. I really appreciated him and his service. More

by DesireeLewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fruzia
Jan 23, 2013 -

Clay Cooley Volkswagen of Park Cities responded

Desiree, thank you for sharing your Park Cities Volkswagen service experience on DealerRater. Please let Tony Fruzia know anytime that we can be of further service to you. We appreciate your business and recommendation this morning. Have a great rest of your week and enjoy your VW.

January 17, 2013

I bought a used Touareg from another source and wanted to have all service updated. Matt was very knowledgeable, courteous and helpful. I highly recommend Park Cities VW. More

by GOIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Lewis
Jan 17, 2013 -

Clay Cooley Volkswagen of Park Cities responded

Thank you for sharing your Park Cities Volkswagen service experience on DealerRater. Please let Matt Lewis know anytime we can be of further service to you. We appreciate your business and recommendation.

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