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Clay Cooley Volkswagen of Park Cities - Service Center
Dallas, TX
444 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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444 Reviews of Clay Cooley Volkswagen of Park Cities - Service Center
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February 23, 2013
I have bought two cars at Boardwalk and the service has always been great. Everyone is friendly, prompt to meet customers when they drive up to the service department. Tony Fruzia has been my service advis always been great. Everyone is friendly, prompt to meet customers when they drive up to the service department. Tony Fruzia has been my service advisor many times throughout the years, and even when he is busy, he manages to assist with whatever questions I have. Mr Fruzia, always returns calls and is accurate with pricing and projected time for car repairs. Too, he makes every effort to help provide a car or see to it that I have a ride or transportation when I leave my car. All other staff is very nice and helpful as well. The repairs, I believe, are always on the expensive side, but the facility and staff are exceptional. Kaye Davis More
by kayedavis
Employees Worked With
Tony Fruzia
February 21, 2013
To be honest I have mixed emotions about my expereince. My priority reason was for a window recall and since I was there did my yearly service. After waiting for over an hour, I was told that I had to go My priority reason was for a window recall and since I was there did my yearly service. After waiting for over an hour, I was told that I had to go back because they had to order the part for the window issue. I understand I waited because of the yearly service but being that there was a recall for the window, I can't accept that they didn't have the part. That bothered me some. If I had not done my yearly service, then my trip to the dealership would have been a waste of my time. Just a little annoyed. More
by robertosells
Employees Worked With
Robert Stickles
February 20, 2013
I was contacted to come in for my 30-day complimentar service on my 2013 Jetta. When I pulled up, I was told it would be 45 minutes to an hour, but was surprised when teh service rep found me after 20 mi service on my 2013 Jetta. When I pulled up, I was told it would be 45 minutes to an hour, but was surprised when teh service rep found me after 20 minutes and said they were finished and just needed to clean my car. While waiting, Noble Seely made sure I was comfortable by offering me a water and talking to me for a few minutes. This dealership continues to impress me with their friendly employees and great customer service. More
by Sarah_Marshall
Employees Worked With
Service Rep-but don't remember his name
February 18, 2013
Initially the technician and Jery stated to my insurance that they had never seen what happened to me and my car and it impeded the claim by my insurance company. After two weeks it was approved. They stat that they had never seen what happened to me and my car and it impeded the claim by my insurance company. After two weeks it was approved. They stated to have had all the parts in the shop and another two weeks went by. At the very end they requested an addendum to the claim,a door latch which was reported as tampered with in the initial claim. Finally the car was returned to me 32 days later with the door latch incomplete. The remote does not adequately open on the first stricking of the bottom. I am returning the car today and requesting completion and a loaner. It was not inspected nor am I pleased with the service. $4000 later and the car is not compldeted satisfactorily. I was referred by a close banker friend and I was more than disappointed. More
by geraldlaskew
Employees Worked With
Jerry Burk
February 15, 2013
Jorge was an excellent service adviser. He explained the procedures and costs involved with the service and got my car back to me in a timely manner and in better condition than when I dropped it off. the procedures and costs involved with the service and got my car back to me in a timely manner and in better condition than when I dropped it off. More
by lcrockett12
Employees Worked With
Jorge Field
January 30, 2013
I went in on a Saturday afternoon with my check engine light on and was taken care of the same day. Ted kept me advised of the status of my car and made sure that I was aware of everything. Ted was very light on and was taken care of the same day. Ted kept me advised of the status of my car and made sure that I was aware of everything. Ted was very helpful and made sure that I felt that I was an important customer of Park Cities Volkswagen. More
by sroe
Employees Worked With
Ted Jacobs
January 23, 2013
Tony was an amazing help to me. He took care of everything I needed without any hesitation. He was very nice and very complimentary. I really appreciated him and his service. everything I needed without any hesitation. He was very nice and very complimentary. I really appreciated him and his service. More
by DesireeLewis
Employees Worked With
Tony Fruzia
January 17, 2013
I bought a used Touareg from another source and wanted to have all service updated. Matt was very knowledgeable, courteous and helpful. I highly recommend Park Cities VW. have all service updated. Matt was very knowledgeable, courteous and helpful. I highly recommend Park Cities VW. More
by GOIL
Employees Worked With
Matt Lewis
January 14, 2013
Overall Friendliness of staff was GREAT, but my husband and I were "guaranteed" that the problem was fixed and it was not. Now, I have to find time to bring it back in. and I were "guaranteed" that the problem was fixed and it was not. Now, I have to find time to bring it back in. More
by danabwiggins
Employees Worked With
Tony Fruzia
January 14, 2013
I have been to this dealership numerous times over the years to get work done on my 2005 Jetta and will never return again. The following is a brief summary of my experiences at Park Cities VW. - When years to get work done on my 2005 Jetta and will never return again. The following is a brief summary of my experiences at Park Cities VW. - When the car was purchased, the driver's side door had a small dent so they replaced the door (new car). Within two years, the door was beginning to drop over an inch and not match up with the latch anymore. Turns out they wrong size bolt had been used when putting the door on. This took 3 TRIPS to the dealership before it was fixed and my car was given back to me each time as if nothing was wrong. - I picked the car up once and when bringing it out, the service rep put a scratch down the entire length of the car. Dealer fixed the problem. - I had a bit of buff work done and the service department gashed the paint near my driver's side mirror. Again, the car was given back to me as if nothing was wrong and I had to point out the problem. - It took three trips to convince the service rep that my brakes were catching, as he didn't believe me the first two times and told me "That's just some rust wearing off - it happens." My breaks were ruined and had to be replaced. Two years later they told me that my brake shoes were destroyed and there was dust in the brake lines, which he had never seen before. Nobody but the dealership has touched my brakes. - Recently, I took the car in because the electronics in my driver's door no longer worked. They gave the car back to my with the interior door handle hanging out of the door. Again, I had to say something to bring the problem to anyone's attention. The service department actually drove the car to me and got out as if the door handle was completely normal. The lack of discussion between the service department and the customer service reps is disturbing. Everyone I've dealt with has been pleasant enough, but they never know about the problems until I point them out - as if nobody ever looks at the car before the customer picks it up. I don't trust this dealership, the service department is incompetent, and I will never set foot in this dealership again. For the record, my family bought three cars here and love Volkswagen, but Park Cities (and all Boardwalk dealerships) have lost our business forever. More
by bendhudson
Employees Worked With
Many over the years
