Clay Cooley Volkswagen Of Richardson

After making an enquiry via the Internet I had to wait a couple of days for a response apart from the automated response. From there on in I had pretty good service, the staff were friendly and courteous an couple of days for a response apart from the automated response. From there on in I had pretty good service, the staff were friendly and courteous and explained the process very well. The only reserve I had was I felt like I was being rushed a little when they got a finance package agreeable to me and I felt a little more time to go over the details would have been nice. On hindsight I guess I could have held back on signing and gone over the paperwork more but the way the package was explained to me was pretty clear and I was happy enough to sign. The car was made available to me with all the items sorted they had mentioned to me and so far am very happy with the car. More

Boardwalk Volkswagen was my second Volkswagen buying experience within the same week. I had assisted a family member in buying a new Volkswagen at a different dealership. The difference between the 2 de experience within the same week. I had assisted a family member in buying a new Volkswagen at a different dealership. The difference between the 2 dealerships was like night and day. Boardwalk Volkswagen was a far superior buying experience than the other dealership. When I arrived at Boardwalk, I was greeted by smiling employees. I asked for Jeremy Heuss whom I had been in contact with via emails prior to my visit. Jeremy Heuss was extremely knowledgeable about the car and was very enthusiastic when discussing the vehicle. As a car enthusiast, it really felt good talking to a salesman who knew the car and wasn't just reading the window sticker to me. The price was also better than the other dealership. The other dealership tried to add a $2500 "market adjustment" on the TDI cars. Everyone that I dealt with at Boardwalk was friendly and knowledgeable of their department. In the weeks after the purchase I have been contacted several times by members of the Boardwalk team to assure that I am happy with the purchase and asking if I have any questions or comments. Their level of customer service goes above and beyond what you would expect from a dealership. The entire buying experience was a pleasure and I will definitely recommend Boardwalk to family and friends. More

I first visited Boardwalk VW in November 2010 because I knew I would be in the market for a new car in the summer of 2011 and I wanted to get a head start on my research. I told my salesman, Mark Sayers, a knew I would be in the market for a new car in the summer of 2011 and I wanted to get a head start on my research. I told my salesman, Mark Sayers, about my intentions, and he still treated me with kindness, humor, and generosity knowing that I wasn't going to be serious about buying until months later. That stuck with me. In fact, even though I did more online and magazine research about different makes and models across the board (not just VW), I still remembered the test drive I took back then and the pleasurable experience I had. When I saw in May 2011 that VW was having a national sales incentive on the same model I test drove earlier, I contacted Mark who remembered me and acted like the past several months hadn't passed. Having a lot of retail sales experience myself, I was very impressed with this because any and all salesmen see hundreds of people every month, and to remember one (especially after only dealing with them a few hours one night months ago) is a skill that few rarely achieve. Even though my credit rating was not perfect, we worked out a deal that was cheaper than what I was paying per month and saved me the hassle of turning in a leased car that I know would have incurred additional fees due to minor cosmetic damage. At that time, I was handed over to Jason Daniel in the Finance department to finalize the deal. Jason was more introverted than Mark but he REALLY knew his stuff. I asked him specific questions and he would either know the answer off the top of his head or looked the answer up right then and there. With the help of some down payment money, he was able to make a deal even better than what Mark offered me earlier! I should also mention that I didn't even see Jason until after the dealership closed at 8pm, but I never got the impression that either he or Mark were irritated or annoyed that we were all there that late. Again, customer service skills like these are rare to find, and I believe, based on my experience, that Boardwalk VW screens their employees to make sure that they are nothing but the best! :) More

I can't say enough good things about Boardwalk VW of Richardson! They have the best Sales and Service staff around. Leasing a VW has always been an easy experience. They continue to make it easy to do b Richardson! They have the best Sales and Service staff around. Leasing a VW has always been an easy experience. They continue to make it easy to do business after the sale. I like that you are able to set up service appointments via their service website...no need to make a call. I also love that the service department has late weekday hours as well as Saturday hours which makes it easy to keep your VW in tip-top mechanical condition. The staff are always friendly and helpful, the service waiting area is very comfortable should you want to wait. I've leased/purchased from at least 4 VW dealerships in the DFW metroplex and I think Boardwalk VW or Richardson has provided the best overall experience! More

I am writing to express my gratitude and satisfaction with your team at VW boardwalk. Mr. Charles Currier was extremely cordial, patient, and professional. I will not forget Charles and I will come back with your team at VW boardwalk. Mr. Charles Currier was extremely cordial, patient, and professional. I will not forget Charles and I will come back and recommend him to my friends. He is a great asset for your company. More

I just wanted to take a minute and let you know how grateful I am to each of you for the great service I received when buying my 2010 GTI yesterday. Harold is a tremendous salesman that really knows hi grateful I am to each of you for the great service I received when buying my 2010 GTI yesterday. Harold is a tremendous salesman that really knows his products and he made my car buying experience outstanding. This is the second car I have bought from him and I will reach out to him again when it's time for my next new car.  Kai was very instrumental in helping me resolve a small issue I had with the new car. When I came back into the dealership at 7pm on Friday night instead of asking me to make a return trip to the dealership the following day he was able to work me in and made sure the issue was resolved that night before I left. Tia in the service department has to be the kindest most eager to serve adviser I have every met. She worked with one of your most knowledgeable mechanics Greg to insure the problem was fixed before returning the car to me. When they presented the car to me on the service drive Tia and Greg explained what the problem was in detail and what was done to correct it and I have to say it's employees like these that will keep me coming back to Boardwalk VW for many years to come. Again thanks to all of you for going above and beyond my expectations in helping resolve this issue and for the absolutely awesome customer service!!!     Thank You, Bobby More

I took my 2011 Jetta in for it's 10k service and a few other minor things that needed to be repaired. Jeff was very helpful, friendly, and communicative about what was going on. The work done to my car wa other minor things that needed to be repaired. Jeff was very helpful, friendly, and communicative about what was going on. The work done to my car was done very well! They made everything very easy. Thank you. More

We have purchased 2 cars from Boardwalk. Both buying experiences were wonderful. We were never pushed to purchase a vehicle. As a matter of fact, during the first car purchase, they assumed I was only experiences were wonderful. We were never pushed to purchase a vehicle. As a matter of fact, during the first car purchase, they assumed I was only there to look at cars and I had to tell them I was there to buy! Totally different than other dealers. Service is also excellent at Boardwalk. I would highly recommend this dealership!!! More