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Clay Cooley Nissan - Service Center

Dallas, TX

4.3
384 Reviews
Call Service Center (855) 745-4401

384 Reviews of Clay Cooley Nissan - Service Center

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June 14, 2024

Mark is the in terms of customer service and making sure everyone happy! Abso’s the best More

by DADEGOKE08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Jun 15, 2024 -

Clay Cooley Nissan responded

Hello Dadegoke08, thank you for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 14, 2024

I was please with the service they took care of that needed at one time. More

by CWOMACKLW95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles English Jr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2024 -

Clay Cooley Nissan responded

Hello Cwomacklw95, We're happy you found our staff to be so supportive during your experience here at Clay Cooley Nissan! We're glad to hear you enjoyed your visit. Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 13, 2024

It's good to go get a car and I love it there work for you More

by DELDREANRICHARDSON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Good people
Report | Print
Jun 14, 2024 -

Clay Cooley Nissan responded

Hello Deldreanrichardson3, thank you so much for your high 5-star rating! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Clay Cooley Nissan. We sincerely thank you for the positive review, and look forward to seeing you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 13, 2024

My service advisor and the young lady that take payments Are the best . But everybody else horrible , once your service advisor is gone for the day you basically cannot get any help . More

by ALUCREZIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Medrano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Pickering
Report | Print
Jun 14, 2024 -

Clay Cooley Nissan responded

Hello Alucrezia, We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We are disappointed to see that your experience was not a 5-star one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (972) 709-2000. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Clay Cooley Nissan Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 12, 2024

Very dissatisfied! ! My issue has still not been resolved. My brand new Nissan Maxima has been in service for almost a whole month! I am not a mechanic but there is som More

by LOWRIDER66EP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Report | Print
Jun 13, 2024 -

Clay Cooley Nissan responded

Lowrider66ep, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. Your feedback has been provided to our managers for review. Please contact our service managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. Sincerely, Clay Cooley Nissan

June 10, 2024

Fueron muy amables en especial Elías, siempre tratando de que la espera no se sintiera tan larga More

by 73aguilar4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias
Report | Print
Jun 11, 2024 -

Clay Cooley Nissan responded

Hello 73aguilar4, thank you so much for your high rating! We're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 09, 2024

Frederick was super friendly, and I received the service I went in for and didn't get bothered for any extras. I have never had anything less than an excellent service experience at this dealership. More

by ANNELBREWER5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frederick
Report | Print
Jun 12, 2024 -

Clay Cooley Nissan responded

Hello Annelbrewer5, thank you for your praise and kind comments about Fredrick here at Clay Cooley Nissan. Your satisfaction is our top priority. Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 08, 2024

The young man that check me in was very friendly helpful and got me out of there fast. More

by NOLAELLS05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jun 12, 2024 -

Clay Cooley Nissan responded

Hello Nolaells05, we're happy you found our staff to be so supportive during your experience here at Clay Cooley Nissan. We strive for 100% satisfaction, and it is great to see you had such a positive experience. We hope to be of service to you again in the future. Best wishes, Clay Cooley Nissan

June 08, 2024

I was lied to about cost for services and my husband had to come intervene. I did not appreciate this at all and moving forward will seek outside sources for care & maintenance of my vehicle. Went in at 8am More

by SM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frederick
Report | Print
Jun 12, 2024 -

Clay Cooley Nissan responded

Hello Sm, We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. When you have an opportunity, please reach out to our service management team here at (972) 709-2000 so we can try to restore your confidence in our business. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Clay Cooley Nissan

June 08, 2024

Love Nissan customer service, the people are always friendly and very helpful and nice and very initiative of their customers More

by PRETTYGIRL.KJ83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Lynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles English Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominique Dou
Report | Print
Jun 12, 2024 -

Clay Cooley Nissan responded

Hello Prettygirl.kj83, We really appreciate your feedback! Thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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