Classic Chrysler Dodge Jeep Ram Fiat of Arlington - Service Center

I don't know where to begin. My 2012 Jeep Grand Cherokee has been in & out of this dealership for service since March 2021. When it initially went in for repairs due to a car accident, they had it for 2 mo has been in & out of this dealership for service since March 2021. When it initially went in for repairs due to a car accident, they had it for 2 months & then every 2 weeks after that we had to take it in because the car was running very poorly & we knew it was b/cs of the accident. However, Juan/Jr (service rep) said it had nothing to do with the accident & that resulted in us paying $2700 out of pocket for something that we truly believe had to do with accident. We are further investigating this also. Well on 8/12/21 we had the Jeep towed back to the dealership AGAIN because the engine went out & stopped on me while driving on the expressway. Per Juan/Jr they wouldn't be able to look at the car for 2 weeks & like always they did not have any loaner cars. You can't DIAGNOSE WHATS WRONG WITH A CAR FOR 2 WEEKS, oh my. However, on 8/18/21 (Only a week later) Jr informed that the tech was working on it. On 8/20/21 my husband reached out to see what the diagnosis was & Juan responded with "Cant talk, what's up", in turn my husband responds with asking for a status update. No response from Jr. On 8/24/21, we contact for status update & again on 8/27/21 in which he speaks to Jr over the phone. Jr states that the problem is with the TIPM module, it need to be replaced & that's going to cost around $600. So my husband did some research on the TIPM module & found that there was a recall on the part. Now how or why Juan didn't know this is baffling to us but anywho, my husband contacted Juan to inform him of this & let him know that we will not be paying for a recall, It's free. On 8/30/21, we contact for another update & we're told that "waiting on part". On 9/1 Juan states part will be in on 9/13/21. I understand it's a Pandemic going on & shipping takes longer in addition to not being able to find some parts at all, but I just thought that was unbelievable. On 9/2/21, I called the Jeep dealership on the other side of town (in Arlington as well) to price the TIPM module & see what was the ETA for delivery. The parts manager gave us the price & stated it could be delivered in 3 days because it was coming from Atlanta. Now how is it that one dealership can get the part in a few days but the other takes almost 2 weeks. LIES, that's why. I then call & text Adam Lancaster (General Mgr -who has yet to respond) & at the same time my husband text Juan/Jr including Adam Lancaster on the text informing of the conversation we had with the parts manager. Not surprised, we didn't receive a response which resulted in my husband going to the dealership on Friday 9/10/21. Juan pulls out a stack of papers that he states were cars that have been waiting on parts or to be serviced for around 6 months & we don't want to be in that pile. ***Well xxxx, our car has been in & out of this shop for about 6 months now, so we are in the same boat.*** Anyway, our paperwork was not in the stack & he proceeds to contact someone to see if the parts were in. Now, my husband stood there & heard the other guy say 2 recall parts were in for our Jeep. The TIPM MODULE & FUEL PUMP RELAY. Juan gets off the phone & says that's good news & since your parts are here, we should be able to get the Jeep fixed & out of here by early next week (week of Sept 13th), which would be good for the mechanics because they don't get paid unless a job is complete. On Tuesday, Sept 14th, I decide to stop at the dealership knowing deep in the back of my mind that the Jeep was not going to be ready. DING, DING, DING, IT WAS NOT. I'm very frustrated now b/cs per Juan, they are short on mechanics & about 3 of them were out because of Covid. He looks in what I'm thinking is the same stack that he looked in when my husband was there the week b4. I told him, he didn't need to do that b/cs they already confirmed the parts were in. So as he always do when we visit, he calls the mechanic to check & as always, no answer so Juan leaves to go & talk to the mechanic. When he returns he said he has good & bad news. ---Good news: the TIPM was replaced ---Bad News: the TIPM was tested & failed. And the Fuel Pump Relay part hasn't come in. WHAT??? It was confirmed with my husband that both parts were there but now the Fuel Pump Relay isn't here. REALLY!!! He then states that the mechanic could have the TIPM fixed by tomorrow (Weds - 9/15) & the Fuel Pump Relay could be there by Thurs (9/16) but give him a call tomorrow for an ETA. Instead of texting him Weds, I contact him Thursday morning. He responded that they are still waiting on the relay. I asked for an ETA & he simply said "Don't know yet". That's It. My car has been in & out of that dealership for 6 mths now. This last time, it's been there for 36 days & counting. Not to mention we spent over $1200 for a rental car out of pocket. This has been the worst experience ever & now I have to take this matter higher b/cs we have been very patient & tried to work with Juan & the General Mgr, Adam Lancaster & we're getting no where. the same unprofessional treatment from both. Adam Lancaster, you have our phone number. Buggs - 2012 Jeep Grand Cherokee (Black/Forest Green) More

This was an exceptional good and superior visit. The team was prompt, professional, and courteous. was prompt, professional, and courteous. More

Friendly people doing good work. I needed no appointment for my Ram’s first oil change. Service & correction of recall item completed in less than an hour. for my Ram’s first oil change. Service & correction of recall item completed in less than an hour. More

I’m a fleet customer I was charged over retail. When I told them I was going to have the van transported to San Antonio then suddenly there was a better pricing. They left battery cables off and several told them I was going to have the van transported to San Antonio then suddenly there was a better pricing. They left battery cables off and several other things that I had to pay the San Antonio dealership to install. Before they could do their assessment on the van More

Just call for price on diagnostic and service, have been transfer three times from line to line and in the end the voicemail pop in the phone. Disappointing transfer three times from line to line and in the end the voicemail pop in the phone. Disappointing More

They gave me a quote of 2500 and I took it to another place and it was just my tires! Also they took my headlight out and put it back in without screwing it in! place and it was just my tires! Also they took my headlight out and put it back in without screwing it in! More

Classic CDJRF has some the most considerate, thorough, and helpful service people. I have always appreciated the way the greet me and then take care of any service needs very promptly and completely. Ch and helpful service people. I have always appreciated the way the greet me and then take care of any service needs very promptly and completely. Chris Pierson is my personal favorite and I will continue to hit him up when I visit the dealership. More

Jake was helpful and made sure everything was taken care of in the time he said. He has always been upfront with time tables f I r repairs. of in the time he said. He has always been upfront with time tables f I r repairs. More

Chris and his team did a great job to repair my vehicle . The damage was complicated but he did a good diagnosis of the problems , explained all my options clearly , answered all my questions patiently and g The damage was complicated but he did a good diagnosis of the problems , explained all my options clearly , answered all my questions patiently and got the car fixed in a timely manner. I am very satisfied and will be back for any future needs I have . More

Chris Pierson is an outstanding technician. He always provides the best customer service. Will definitely recommend him to anyone that walks in. 10/10 service! provides the best customer service. Will definitely recommend him to anyone that walks in. 10/10 service! More