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Cityside Subaru
Belmont, MA
3,512 Reviews
Cityside Subaru is a Certified Subaru Dealership in Massachusetts where you'll find all you need to help decide which Subaru is right for you: Subaru Outback, Subaru Crosstrek, Subaru Legacy, Subaru Forester, Subaru Impreza, Subaru WRX, Subaru Ascent or Subaru Solterra.
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. Winning the DealerRater awards is proof that our commitment to our customers is second to none.
We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,512 reviews
July 31, 2019
Buying a new car I had a great experience buying a new car with Eric. Very friendly and made sure not to waste my time. Def will be recommending Cityside Subaru! I had a great experience buying a new car with Eric. Very friendly and made sure not to waste my time. Def will be recommending Cityside Subaru! More
by matt.jensen
Verified CustomerEmployees Worked With
July 31, 2019
Top of the line professionals Telephone with Brian sale with Mark finance with Tom and final exit with sales manager reveal a top level of professionals. RECOMMENDED to friends fam Telephone with Brian sale with Mark finance with Tom and final exit with sales manager reveal a top level of professionals. RECOMMENDED to friends family More
by EDLECLAIR
Employees Worked With
Other Employees :
Mark Foresta
July 31, 2019
We are repeat customers and again happy This is the third time we have bought a car at Cityside. Each time we have been treated well and very happy with our experience. Both Tom and Crystal This is the third time we have bought a car at Cityside. Each time we have been treated well and very happy with our experience. Both Tom and Crystal are friendly, knowledgeable and so easy to work with. Crystal gave us her cell number immediately and urged us to call her anytime. It was all smooth and quick and we got just what we wanted. More
by Serrano
July 30, 2019
Smooth, no hassle car buying We came in and looked at options, communicated by text to pick the car we wanted, and then came back to pick the car up. No high pressure sales tactic We came in and looked at options, communicated by text to pick the car we wanted, and then came back to pick the car up. No high pressure sales tactics, just good customer service. More
by TRUSSELL4
Employees Worked With
Crystal Campbell
July 30, 2019
Patient, transparent, and great dealership I had a great experience with cityside, especially with rob gale. From the beginning he was kind, respectful of my timeline and answered all my questi I had a great experience with cityside, especially with rob gale. From the beginning he was kind, respectful of my timeline and answered all my questions with transparency. It's been a pleasure working with him and the entire cityside team. I couldnt be happier and highly recommend them if you are looking for a pleasant car buying experience. More
by bgaddy91
July 28, 2019
Super smooth transaction This was one of the best purchasing experiences I have ever had. Mark did an outstanding job providing a lot of necessary information without being o This was one of the best purchasing experiences I have ever had. Mark did an outstanding job providing a lot of necessary information without being overwhelming. He was very accommodating, professional and friendly. One could quickly say that Mark knows what he is doing and genuinely likes his job. This is. my second Outback from this dealership and I am confident that I will purchase my next car from them too. More
by ALEXANDER.GRITSININ
July 27, 2019
Great dealer, great service happy customer! I will share my honest review! My first experience (in early 2018) with the dealer was not that great! I was shopping for the BRZ tS and the dealer h I will share my honest review! My first experience (in early 2018) with the dealer was not that great! I was shopping for the BRZ tS and the dealer had one in the showroom. I do NOT remember the rep but he did not care that much. Maybe because I said I will not buy the car the same day :) So I checked the car on my own took some pictures and left the dealer with a bad experience. 9-10 months later I had my second experience was when I asked for a quote regarding the car I was looking for. They did not seem to be very interested. Meanwhile, I contacted all MA dealers and visited most of them for test drives quotes, etc. Finally, I got a deal online and directly went to CitySide and to my luck ERIC did take care with this customer. He is a great product specialist. He answered everything I asked, and I received perfect service. Of course, he wants to sell a car, but the way he is doing his job is definitely great! A different level. Since I did my homework, and since he recognized them I am a serious buyer it did not take too long to come to a deal. We got the deal with some accessories that were installed by CitySide and everything was arranged by Eric. He addressed all my concerns and I received my car with all accessories installed. Eric was involved in every step and he did his best to finish all paperwork as fast as possible. I received my car earlier than expected. The only confusion that I had was about the mirror that I ordered. I selected the Homelink mirror as an accessory and paid extra for it. Since I bought the accessory with the car together its normal to have it installed before getting the car. I received it installed but did not receive my original mirror. If I buy an accessory I don't have to return what I already have in the car :) Imagine that you but rims and Subaru take the ones on the car back!!! I told that to CitySide Subaru but never heard back again. After we were done with Eric, I went to the Finance Dept to finalize the payment. I told that I will pay 1/3 cash, 1/3 with the credit card and the rest with a loan from Subaru. I was told that there is a limit (5K) for the credit card (my friends used up to 10K with their credit card at another Subaru dealer). After, mentioning this, I was told that they will do an exception! Why exception? its the first time we are doing business! The gentlemen also said, "you will earn credit with your credit card". That's my business, of course, I will use every single benefit I can get. Didn't get the point he made but used my card for the amount I wanted. My next experience was the service for the first maintenance and it was the express service which was great. No appointment, short waiting time and clean service with no problems (except some oil residues on the car. I really care for this small issues. You always want it back as you left it). Overall, the service was a great experience. I just wish the price would be a little better. Next time will ask quotes from dealers and will decide accordingly. My last experience was for the title. Received a call from CitySide and was asked to bring the title that was sent to my address by RMV. They told me that the bank is asking for the title. I contacted the bank (2 different departments) and they told me that I can keep the title. I got confused and went to Cityside to chat about this issue. Finally, I realized that the car was registered as cash paid and therefore RMV sent the title to me (that's was the reason the bank told me I can keep the title). At this point, I did not want to send the title and paid off the loan. This is my experience with CitySide Subaru. I also ordered parts for pick up and am very happy with my purchases. Despite the mirror issue, payment limit, and title problem I highly recommend Cityside Subaru to my friends and colleagues at the Harvard Community. I think CitySide is doing a great job. Finally, thanks again to Eric Bud for his kindness and friendship every time I visit them. More
by Dercument
Employees Worked With
July 26, 2019
Great place This team is amazing and made every effort to satisfy my requirement that was great car, great price, add everything possible to the car to make a gre This team is amazing and made every effort to satisfy my requirement that was great car, great price, add everything possible to the car to make a great deal. I was very satisfied with my car and I felt comfortable and very happy overall More
by Pete
July 25, 2019
New Forester Touring Excellent experience in purchasing ‘this Forester Touring, our first Subaru.. It had to be ordered, as there was none of this model in New England in Excellent experience in purchasing ‘this Forester Touring, our first Subaru.. It had to be ordered, as there was none of this model in New England in our chosen color. More
by JOANMCOLLIER
July 25, 2019
Patient, Professional Assistance Crystal Campbell was extremely helpful to my wife and me as we investigated getting our first Subaru. She helped us evaluate the alternatives, and, un Crystal Campbell was extremely helpful to my wife and me as we investigated getting our first Subaru. She helped us evaluate the alternatives, and, unlike many car salespeople I have dealt with in the past, she was never "pushy." We ended up deciding to get a Forester Touring in Sepia with Saddle Tan interior. Crystal Campbell was very diligent in her efforts to locate one for us, but alas, there were none in New England, so she was very helpful ordering one from the factory in Japan, and keeping us updated on the progress. At every juncture, she intervened to expedite the process. She and her team were very cordial and patient during lengthy negotiations of price, and we felt we got a fair deal. When the car was delivered, Crystal was extremely knowledgeable about all the technology items in the Forester, and made herself available to follow-up when we had questions. More
by Happy in Belmont
