City Volkswagen of Evanston

I love The Evanston Autobarn and there service division has until this last time been incredible. My last experience however was not what I have come to expect from Autobarn of Evanston. I dropped of my ca has until this last time been incredible. My last experience however was not what I have come to expect from Autobarn of Evanston. I dropped of my car for 1 1/2 service and wasn’t called all day even when I was specially told I would be called to get pickers up. Not only was I not called but by car was kept overnight without any form of communication. The next day I called naturally, upset and was told basically that it wasn’t anyone’s fault they had just been understaffed. I finally did get an apology from the service tech, although he didn’t even offer to comp my touch up paint I had purchased or do anything else to make it right. More

Very nice. Car runs so much better. Everyone was nice and mindful of safety with the current situation. Helped me change everything I needed to keep the car healthy. mindful of safety with the current situation. Helped me change everything I needed to keep the car healthy. More

Easiest car purchase. They had the style & price we wanted. If not exactly what we had in mind (since used cars don't come in to exactly meet customers' wishes), it was nea They had the style & price we wanted. If not exactly what we had in mind (since used cars don't come in to exactly meet customers' wishes), it was near enough, and with a few touches that more than made up for it. More

Always friendly perfect service always been take care of You If you stay and wait for your car or if you need a ride home You If you stay and wait for your car or if you need a ride home More

Dissapointed in VW credit treatment after buying or leasing now 7th vehicle! However all the guys did great job making it possible. Especially Mario and Narcis leasing now 7th vehicle! However all the guys did great job making it possible. Especially Mario and Narcis More

repair driver's side mirror I had an excellent experience with Brandon Asatouri who took down my information and ordered the parts needed to repair the driver's side mirror I had an excellent experience with Brandon Asatouri who took down my information and ordered the parts needed to repair the driver's side mirror More

Brayner was fantastic He was excellent in explaining what was needed to fix my car, secured a courtesy car and allowed me time to address my financial situation. He is a hu He was excellent in explaining what was needed to fix my car, secured a courtesy car and allowed me time to address my financial situation. He is a huge reason why I continue to bring my car in for repairs and tune-ups. More

Very friendly, easy going no pressure service. I expressed to Mario exactly what is wanted, and he showed me everything I was looking for. I made my purchase because of those factors. expressed to Mario exactly what is wanted, and he showed me everything I was looking for. I made my purchase because of those factors. More

Excellent dealership. Staff are very knowledgeable and professional, and were attentive to our needs. The sales process was well organized. Very modern layout and amenities. professional, and were attentive to our needs. The sales process was well organized. Very modern layout and amenities. More

Good Service, But Unwanted Charges I'd still recommend Autobarn to any VW owner since I've had very good experiences in the past. I recently had my transmission fluid, coolant, and oil I'd still recommend Autobarn to any VW owner since I've had very good experiences in the past. I recently had my transmission fluid, coolant, and oil changed but was very disappointed to see $80 worth of extra charges for a tire rotation and windshield wiper replacement on the bill. My previous visit I was blown away by the honesty of the service staff, but this really feels like a setback. I'll come back but will watch my bill like a hawk next time. I have no complaints with the service itself. More