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City Volkswagen of Evanston
Evanston, IL
2,300 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today!
So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,300 reviews
August 01, 2020
Terrence was excellent Professional, accommodating, honest. My service rep this time and in the past was great. No xxxxxxxx, no jamming me up with unnecessary work, helped m Professional, accommodating, honest. My service rep this time and in the past was great. No xxxxxxxx, no jamming me up with unnecessary work, helped me plan for upcoming maintenance so that I can budget for it, and just friendly overall. More
by bkaye0
Verified CustomerEmployees Worked With
Terrence
July 29, 2020
Great service Thanks for the quick in and out for the sunroof drain recall. The service center was comfortable and well appointed. My car was finished just about wh Thanks for the quick in and out for the sunroof drain recall. The service center was comfortable and well appointed. My car was finished just about when they said it would be. More
by CHIEFGEEK
Employees Worked With
July 29, 2020
This was one of the smoothest car purchases I've ever made. All told, probably only 90 minutes of my time. Everyone was so helpful and friendly. Narcis was able to find the exact model and color I wanted and in All told, probably only 90 minutes of my time. Everyone was so helpful and friendly. Narcis was able to find the exact model and color I wanted and in just one day. More
by rgdhawke
July 27, 2020
Excellent service. Terrence was a great advisor! I was in and out in no time. Terrence was able to answer any questions I had and ensure I was set up with a place to work while I waited. and out in no time. Terrence was able to answer any questions I had and ensure I was set up with a place to work while I waited. More
by kyletfleming
Employees Worked With
Terrance
July 26, 2020
Just Amazing! Had a great experience! They helped me picked out the right car for me. Very helpful & nice people. I would recommend this place to my friends & famil Had a great experience! They helped me picked out the right car for me. Very helpful & nice people. I would recommend this place to my friends & family if they ever need help buying a car or truck. Great service! More
by lillian.sanchez7
July 21, 2020
Only worked with service dept. Can't speak for rest of dealership. If at all possible take your car else where for service and avoid the headache. dealership. If at all possible take your car else where for service and avoid the headache. More
by DANCAM31
Employees Worked With
Abram Noria
July 21, 2020
Beetle Purchase Our salesperson was very friendly and easy to talk with. He wasn’t pushy, and tried to get us the best deal. On the other hand, the finance representa Our salesperson was very friendly and easy to talk with. He wasn’t pushy, and tried to get us the best deal. On the other hand, the finance representative was another story. He was very friendly until we declined the extended warranty. His whole attitude changed, almost to the point of being rude. We were paying cash for the car and already spent more than we had planned to. His job was to have us sign a bunch of papers and give us the license plates. Couldn’t our salesperson have done this? We didn’t need the finance guy to help us with our purchase, and we sure didn’t need his attitude. More
by DVERPLAETSE
Employees Worked With
George Lopez
July 15, 2020
Terrence was very helpful over the phone when scheduling service as well as on the day of service. Everything went smoothly and efficiently, and the service was completed in the time specified. Completely s service as well as on the day of service. Everything went smoothly and efficiently, and the service was completed in the time specified. Completely satisfied and would recommend to others. More
by DUFFYROSTAN
Employees Worked With
Terrence
July 15, 2020
Nice sales team, nice office We had a good experience with the Autobarn in Evanston. They were very professional and safe during COVID. They also did not pressure us as we made We had a good experience with the Autobarn in Evanston. They were very professional and safe during COVID. They also did not pressure us as we made a purchase decision. Specifically, we were happy with our sales professional, Jeff. He is actually on the Mazda "side;" however, when we found a used vehicle over at Volkswagen that we liked (over a different one on the Mazda side), he was more than happy to make arrangements to show the vehicle and the Volkswagen "side" let us continue with him as our sales professional throughout the process, regardless the vehicle. It all seemed very collaborative and showed us a lot of positives about the dealership that we wouldn't have experienced otherwise. I would recommend them and would purchase a future vehicle from the VW or the Mazda location. More
by NWEvanston
Employees Worked With
Jeff at Mazda
