City KIA of Greater Orlando

Everybody was helpful and attentive. Major shoutouts to sammy , julio , carolina , and joe for helping me through my entire customer process they were amazing ! Major shoutouts to sammy , julio , carolina , and joe for helping me through my entire customer process they were amazing ! More

Terrible customer service 4 hours to change oil and get new tire very disappointed and left one tire with 47 psi new tire very disappointed and left one tire with 47 psi More

Never received any calls on repairs, what was found as failure or if extended warranty would cover it. Management doesnt know their own procedures due to Oscar's input it delayed by repairs by more than a failure or if extended warranty would cover it. Management doesnt know their own procedures due to Oscar's input it delayed by repairs by more than a week. More

Very pleasent Oil change and tire rotation. Everyone was professional. Thank you. Will be back Everyone was professional. Thank you. Will be back More

Dealership is very clear with the services they provide. Offer a nice waiting room area, very clean and stocked. Friendly associates Offer a nice waiting room area, very clean and stocked. Friendly associates More

This is my 2 nd vehicle from the dealership Great service the first time that's why I returned the first time that's why I returned More

Great service. Very friendly. Excellent service. Edison is very knowledgeable, will recommend him for the top sales award for the year. Very friendly. Excellent service. Edison is very knowledgeable, will recommend him for the top sales award for the year. More

Great customer service. Jay Torres was really great, straight forward and kept in touch to touch base on my car. Will come back again. Jay Torres was really great, straight forward and kept in touch to touch base on my car. Will come back again. More

I really didn't like that. I didn't get an update on the vehicle after I had text him and no answer when I had called him. I was in your office waiting there standing and he wa I didn't get an update on the vehicle after I had text him and no answer when I had called him. I was in your office waiting there standing and he was nowhere to be found and then when I went outside, he was actually in a corner, eating watermelon with one of the coworkers.. I was very unhappy because I was told it was only gonna take two hours and I totally understand that you guys tend to be busy and I just didn't appreciate that. He didn't even walk me to my vehicle when they brought it up for me they didn't even takeoff the number that usually is hanged on the mirror and the plastic was still on the chair and the paper down at the bottom for my mats not to get dirty. This is the second time that I leave your dealer, unhappy, the first time I don't remember the gentleman's name, but they didn't even put any window wiper fluid on it and his treatment towards me was completely different than this gentleman that I went to this time. And I also was trying to talk with the manager of the department and he told me he was on the phone, but then never came back to me to find out what was that I needed. So I truly did not appreciate that and was very disappointed because I know that your dealer is a car dealer that usually sells a lot of vehicles per month and as a customer I don't think that I should be treated that way. Especially buying a brand new vehicle from your dealer . Hopefully my next visit will be better. Have a great day. More

Great customer service and always take care of my needs Excellent service! Tony was friendly, professional, and kept me informed throughout the entire process. My vehicle was serviced quickly, and everythi Excellent service! Tony was friendly, professional, and kept me informed throughout the entire process. My vehicle was serviced quickly, and everything was completed as promised. I truly appreciate the great customer care and attention to detail. More