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City KIA of Greater Orlando
Orlando, FL
4,911 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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4,911 Reviews of City KIA of Greater Orlando
Verified Customer
June 23, 2026
Always an amazing experience. Gets the job done right every time. Oscars team is amazing. Professional, courteous with awesome communication Gets the job done right every time. Oscars team is amazing. Professional, courteous with awesome communication More
by jfmurphyjr
Employees Worked With
Oscar
June 23, 2026
This review needs to be in 2 parts. First – customer service was good. The service advisor, German did the best he could in navigating the repair to our Sorento and treated my daughter First – customer service was good. The service advisor, German did the best he could in navigating the repair to our Sorento and treated my daughter very well which I appreciated. Second – the repair itself was at best sloppy and at worst incompetent. It will end up being 2 weeks and 3 trips to get the car fixed properly. It is frustrating when things worked on the Sorento when it was dropped off and did not work when it was picked up. The battery, which was less than a year old and passed the initial inspection when dropped off suddenly needed to be replaced when we picked it up. That was a $300 cost we were not expecting. The key remote was not programmed after the BCM was replaced so it didn’t work and the center lights on the shifter were not working either. We brought the car back the next day and informed German about these issues. The remote was programmed, but the center lights were not even looked at so the car needed to be brought in a 3rd time and during that initial inspection the brake light was reported as not working. From what I was told on the 3rd visit a pin was not connected and that was why the center lights and reverse camera were not working. I would expect some type of final quality diagnosis once the repair is completed to make sure everything is working properly. This was not done the first 2 times. The final bill which was much more than I expected when it was brought in was paid prior to the car being completely fixed. Unless something happens to the parts that were replaced I will not return to C More
by Lalkrfan23
Employees Worked With
Service
June 23, 2026
I am extremely dissatisfied with the service I received. I brought my vehicle in on Friday for a transmission fluid change. Prior to the service, my vehicle was operating normally, and I arrived a received. I brought my vehicle in on Friday for a transmission fluid change. Prior to the service, my vehicle was operating normally, and I arrived at the dealership without any issues. However, immediately after the service was completed, I noticed that my vehicle was performing very poorly and had significantly reduced power. I contacted Abel, the service representative who initially assisted me, and explained the situation. I returned to the dealership, where he drove the vehicle and then informed me that I might need a new engine. I repeatedly explained that my car had been running perfectly fine before the transmission fluid service and that these issues only began after the work was performed. I was then told that a diagnostic test would be performed. When I requested to speak with a manager, I was instead introduced to a salesperson, Raul Luna, who attempted to discuss purchasing a new vehicle. I made it clear that I was not interested in buying a new car and that my concern was resolving the issue with my current vehicle. When I later returned to check on the status of my vehicle, I was told that they thought I was purchasing a new car, which was both confusing and frustrating. Despite being at the dealership for approximately six hours, it appeared that little effort had been made to properly inspect my vehicle. Only after that lengthy wait did they decide to begin checking the car. To make matters worse, no one followed up with me to explain their findings, provide updates, or discuss a resolution. The lack of communication, professionalism, and accountability throughout this experience has been extremely disappointing. I brought my vehicle in for a routine transmission fluid service and left with a car that was not operating properly. I expected competent service and clear communication, but unfortunately, I received neither. More
by Valentinljma
Employees Worked With
Abel
