Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,654 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 3yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 3yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
Contact Dealership
View Awards

9550 S Orange Blossom Trl

Orlando, FL

32837

Directions

By Type

Showing 4,654 reviews

April 04, 2026

Great communication I don't want to He kept me up to date, was kind Also let me know exactly what was going on with my car More

by Anagabriela411
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Apr 04, 2026 -

City KIA of Greater Orlando responded

It’s great to hear our team’s clear updates and friendly approach kept you informed during your Kia Telluride service. We appreciate your feedback and look forward to assisting you again.

April 04, 2026

Great service! It was a pleasant visit as usual. Great service although I missed the bottled water in the waiting area. More

by YCASTROPR
Recommend Dealer
Yes
Employees Worked With
Tony Andral
Report | Print
Apr 04, 2026 -

City KIA of Greater Orlando responded

We’re happy to hear that your Kia service visit was pleasant as always. Thank you for letting us know about the bottled water in the waiting area; we’ll share your feedback with our team.

April 04, 2026

Excellent as always. I will continue coming to City Kia The best dealership and service I've done business with. More

by Sue
Recommend Dealer
Yes
Employees Worked With
Jay
Report | Print
Apr 04, 2026 -

City KIA of Greater Orlando responded

Thank you for your continued loyalty and for letting us care for your Kia Stinger’s service needs. We’re delighted to hear you find our service excellent and look forward to assisting you again.

April 03, 2026

I waited 5 hours. After 3 hours and 40 minutes he had no update. I had to go to the service manager to get any information on my car. More

by robinc33
Recommend Dealer
No
Employees Worked With
Jay
Report | Print
Apr 06, 2026 -

City KIA of Greater Orlando responded

Robin, Sorry for the lack of communication by our team. If it's possible to talk about your experience, please reach out to us directly and ask for the service manager.

April 03, 2026

Josh is amazing with communication and helping me out with making sure all my needs were met More

by pcrespo0417
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Apr 04, 2026 -

City KIA of Greater Orlando responded

It’s great to know our team provided clear communication and took care of your needs during your Kia Telluride service. Thank you for the five-star rating and please let us know whenever you need assistance again.

April 03, 2026

Only problem is the wait time. Other than that everything is good. Brian was on point to answer any questions More

by YEUDYGONZALEZ15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Apr 05, 2026 -

City KIA of Greater Orlando responded

Thank you for choosing City KIA of Greater Orlando. Your feedback and rating mean a lot to us. We're glad Brian was able to help, and we hope to see you again!

April 03, 2026

After a rough initial start for service I've been satisfied even with the delays when busy which means you have a lot of work More

by joegranja
Recommend Dealer
Yes
Employees Worked With
AFAIK Juan Castillo
Report | Print
Apr 03, 2026 -

City KIA of Greater Orlando responded

Joe, thank you so much for your kind words and for taking the time to leave us this wonderful feedback!

April 03, 2026

Great service & communication! My experience with the dealership was great. The staff was friendly, professional, and very helpful throughout the process. Everything was explained More

by carolinarivera141
Recommend Dealer
Yes
Employees Worked With
Anthony George
Report | Print
Apr 03, 2026 -

City KIA of Greater Orlando responded

It’s wonderful to hear our team delivered friendly, professional, and clear communication during your Kia Soul service. We’re glad you felt comfortable throughout the process. Thank you for recommending us to others.

April 03, 2026

Orlando was great, very friendly, patient and did everything he could to make us a happy customer. Everybody we talk to was very nice and professional. More

by RICHARD.DIAZJR25
Recommend Dealer
Yes
Employees Worked With
Orlando Anil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando Anil
Report | Print
Apr 03, 2026 -

City KIA of Greater Orlando responded

Thank you for sharing your experience with Orlando’s guidance. We’re pleased his patience and professionalism helped make your purchase enjoyable. Enjoy your new Kia Sorento!

April 03, 2026

Dealership excellent employees Efficient good customer service. Always pleasant, always ready to take on the task for the custom. More

by MARVINSIMONS69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Monsalve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh who's very good excellent
Report | Print
Apr 03, 2026 -

City KIA of Greater Orlando responded

It’s great to hear our team provided efficient and friendly service for your Kia EV6. Sebastian was happy to handle each task with care. We appreciate you choosing us for your service needs.

1
...
46
47
48
...
466