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City KIA of Greater Orlando

Orlando, FL

4.5
4,798 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 3yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 3yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 4,798 reviews

July 07, 2026

Exelente Excellent, fast, and attentive service; they took me to the Florida Mall and picked me up. More

by Raymondhornedo
Recommend Dealer
Yes
Employees Worked With
Abel Cruz
Jul 07, 2026 -

City KIA of Greater Orlando responded

Great to hear our shuttle service to the Florida Mall made your visit more convenient. We’re pleased your Kia Sportage received fast and attentive care.

July 06, 2026

It was a very good experience despite and very welcoming The experience was very good experience despite it being my first time doing it. Very welcoming staff More

by Sniperowl444
Recommend Dealer
Yes
Employees Worked With
Abel Cruz
Jul 07, 2026 -

City KIA of Greater Orlando responded

It’s wonderful to hear your first service visit felt welcoming and smooth. Our team was happy to assist with your Kia K4. We look forward to serving you again.

July 06, 2026

Another great experience from the service team at City Kia Punctual and prompt service and great updates on the progress of the services More

by jecobos003
Recommend Dealer
Yes
Employees Worked With
Jonathan Cordoba
Jul 06, 2026 -

City KIA of Greater Orlando responded

It’s wonderful to hear our team delivered prompt service and clear updates during your Kia Carnival’s maintenance. Thank you for the five-star review, and we look forward to assisting you again.

July 06, 2026

The problem I was complaining was not fix. I just replace the spark plug 3 months ago and they replace it again, the mechanic should know by just inspecting the spark plug that is was new. Now More

by armandocreyes
Recommend Dealer
No
Employees Worked With
Juan
Jul 09, 2026 -

City KIA of Greater Orlando responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 04, 2026

My Rio died and I wasn't sure about another KIA. I loved the car, but not the service department.My neighbor who drove me over to KIA had apparently retired from KIA and was helping me. I had been r More

by SKISNOOT48
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Carlos Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley De Armas
Jul 05, 2026 -

City KIA of Greater Orlando responded

It was our pleasure to turn your Rio’s breakdown into a fresh start in a new Kia K4. Carlos and the team were glad to arrange a trade-in plan that met your needs. Enjoy the exciting rides ahead in your K4!

July 03, 2026

Franco was very helpful, respectful, and took care of everything. Great service Great customer services More

by Longpham102
Recommend Dealer
Yes
Employees Worked With
Franco
Jul 04, 2026 -

City KIA of Greater Orlando responded

We’re thrilled to see your five-star rating. It’s great to know our team provided respectful and thorough service for your Kia Carnival. Please reach out whenever you need anything in the future.

July 03, 2026

Great place , great costumer service Great place , great costumer service ! Thank you Anthony for keeping me informed about the situation and fixing my car More

by pablopena01
Recommend Dealer
Yes
Employees Worked With
Anthony G
Jul 04, 2026 -

City KIA of Greater Orlando responded

We’re pleased our team kept you informed and handled your Kia Carnival service professionally. It’s wonderful to know you appreciated the care and repairs. Thank you for the 5-star rating and for trusting our service department.

July 03, 2026

The wait was incredibly long; I was there from 8:40 am to 4:15 pm for a recall. My car needed other services, but the prices were exorbitant. The car's warranty never covers any damage, even if it's financed More

by tmignellie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan
Jul 09, 2026 -

City KIA of Greater Orlando responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

July 03, 2026

Unlike my previous visits, this time I experienced an issue. What should have been a routine maintenance service lasting about 1.5 to 2 hours ended up taking almost 5 hours. While I was waiting, I saw my More

by Hsilvaleo
Recommend Dealer
Yes
Employees Worked With
J.C
Jul 06, 2026 -

City KIA of Greater Orlando responded

Thank you for taking the time to share such a detailed account of your visit. We're glad the customer service still met the standard you've come to expect from us. We'd encourage you to reach out to us directly so we can look further into the extended service time and the issue you experienced. Please let us know if there is anything more we can do for you.

July 03, 2026

Helpful , friendly His action, from beginning to the end wants me to come again to this service in the same location. More

by renatapiasecki
Recommend Dealer
Yes
Employees Worked With
Juan Castillo
Jul 03, 2026 -

City KIA of Greater Orlando responded

It’s wonderful to hear our team guided you through your Kia Soul service so smoothly. We’re glad the entire experience made you eager to return. Thank you for choosing us and we look forward to welcoming you back soon.