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City KIA of Greater Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
4,352 Reviews
City Kia Of Greater Orlando Werner Auto Group understands that you have a choice when either shopping for a new or pre-owned vehicle or servicing your current vehicle. That is precisely why we always go above and beyond for our guests regardless of whether your shopping from the greater Orlando area or from one of our other beautiful cities. It’s our sincere commitment to creating “The Best Guest Experience” that propels us to the forefront of the automotive industry. With our large selection of new vehicle models such as, the Kia Soul, Stinger, Forte, Kia K5, Niro, Kia Rio, Kia Seltos, Kia Sportage, Kia Sorento, and Kia Telluride you are certain to find a vehicle that fits your lifestyle! Join us on a professional and informative test drive and see why our new vehicles are defined by a stellar safety record, long-lasting dependability and quality and styling along with Werner’s complimentary 3yrs free maintenance. If you’re in search of a pre-owned vehicle, come take a look at our high quality pre-owned vehicles with our dealerships complementary 3yrs free maintenance and 10yr/100,000 mile powertrain warranty. *see dealer for details. At City Kia of Greater Orlando we strive to ensure that your vehicle maintains its original quality for as long as you own it. We welcome you to visit our amazing, state of the art service and parts centers for automotive maintenance, repairs and parts. You’ll always find peace of mind with our factory-trained technicians working on your new or pre-owned vehicle. It’s all part of Werner Auto Group’s commitment to providing “The Best Guest Experience.”
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9550 S Orange Blossom Trl

Orlando, FL

32837

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Showing 4,352 reviews

April 30, 2026

Pretty good, didn't realize tire alignment wasn't included in my warranty Overall very good, jay worked was great More

by Rachitak21
Recommend Dealer
Yes
Employees Worked With
Jay
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Apr 30, 2026 -

City KIA of Greater Orlando responded

We appreciate your 5-star rating and feedback after servicing your Kia Sorento. We apologize for any misunderstanding about warranty coverage for tire alignments. We’re pleased to hear our service advisor provided excellent support and look forward to assisting you again.

April 29, 2026

I came early for my appointment. Abel was great and answered all the questions . He's always fantastic. I always request him when I go to Kia More

by JESSICALLOBET
Recommend Dealer
Yes
Employees Worked With
Abel
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Apr 30, 2026 -

City KIA of Greater Orlando responded

We appreciate you coming in early for your Kia K4 service and sharing your kind words. We’re glad our team addressed all your questions and delivered a consistently fantastic experience. We look forward to your next visit.

April 29, 2026

Whatever was our experience, what we really request is to keep the good service, be friendly courteous, knowledgeable people and clean atmosphere ?? More

by Delosha
Recommend Dealer
Yes
Employees Worked With
Jonathan Cordoba
Report | Print
Apr 30, 2026 -

City KIA of Greater Orlando responded

Thank you for taking the time to leave this review in regards to your service experience. We hope to welcome you back sometime and offer another pleasant service experience for you.

April 29, 2026

Franz was very professional polite. He knew how to answer every question about the car. He went to work for me and got me the car that I wanted. More

by ASUMMERS320
Recommend Dealer
Yes
Employees Worked With
Frank
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Apr 29, 2026 -

City KIA of Greater Orlando responded

Congratulations to you on your car purchase! We appreciate you sharing this kind review with us about Franz. Let us know if you need our help in the future.

April 29, 2026

Excelente atencion satisfaciendo todas mis necesidades súper recomendado personas muy profesionales que saben entender todo lo que deseas More

by HECTORCANDELARIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2026 -

City KIA of Greater Orlando responded

Gracias por recomendarnos. Estamos muy agradecidos por su reseña. ¡No dude en visitarnos de nuevo cuando lo desee! Estaremos encantados de atenderle.

April 29, 2026

My advisor Ag was very thorough and attentive. , he is hands down the absolute best! Thank you Ag! More

by kimberlysophia68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ag Advisor
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Apr 29, 2026 -

City KIA of Greater Orlando responded

Ag will surely be thankful to receive your review speaking so highly of them. Thank you for the feedback! Let us know if we can offer our services to you again in the future.

April 28, 2026

Franco is my go to person. He is always very knowledgeable and attentive to every question and inquiry I have. More

by Juan R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco Papagno
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Apr 29, 2026 -

City KIA of Greater Orlando responded

Franco will surely be thankful that they have earned your trust and your feedback. On their behalf, we invite you to come back anytime you need automotive help.

April 28, 2026

I took my car in for an oil change, my vehicle was assigned to Franco, he was very respectful and professional throughout the time I was there. More

by melbeniquez
Recommend Dealer
Yes
Employees Worked With
Franco in service
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Apr 28, 2026 -

City KIA of Greater Orlando responded

It’s great to know the oil change on your Kia Seltos went smoothly. We're glad your service advisor treated you with professionalism and respect. Thank you for the five-star rating and we look forward to assisting you again.

April 28, 2026

He was Clare with the information and very professional He was Clare with the information and very professional, help me with all and resolved my questions take care of my care More

by carobarreto23
Recommend Dealer
Yes
Employees Worked With
Josh Farley
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Apr 28, 2026 -

City KIA of Greater Orlando responded

Thank you for sharing your positive experience. We’re glad our team provided clear information, addressed all your questions, and took excellent care of your Kia Forte. We appreciate your trust and look forward to serving you again.

April 28, 2026

I went to the dealership with a number of concerns. They were able to address my concerns, although it took a few visits to get it right. More

by RAQUEL0306
Recommend Dealer
Yes
Employees Worked With
Tony Andral, he was awesome!
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Apr 28, 2026 -

City KIA of Greater Orlando responded

It's great to hear that we were able to help you out, Raquel. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City KIA of Greater Orlando!

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