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Circle Hyundai
Shrewsbury, NJ
996 Reviews
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Showing 996 reviews
February 11, 2015
Disappointed Back in December 2013, I went to Circle Hyundai to look at a newer car as my old one was just at the end of it's life. My mother drove me up there (be Back in December 2013, I went to Circle Hyundai to look at a newer car as my old one was just at the end of it's life. My mother drove me up there (because I simply needed a ride) and we were both felt very well-received and satisfied with our overall experience. I ended up purchasing a Hyundai Santa Fe, which I loved. At that time, I would have recommended this dealership to anyone, simply from the customer service (Kevin Gleason was an outstanding salesman!), to the quality of the vehicles and the price. However, my experience a few days ago fell extremely short of my expectations. Last week my car was totaled when another car collided with me on the parkway due to the flash ice storm that hit my car. Naturally, when it came to time look for a new car I immediately wanted to go back to Circle Hyundai, unfortunately, I did not leave with the same overall good experience as I did a year ago. My little sister (age: 22) was nice enough to drive me (age: 24) to the dealership, seeing as I was without a car of my own, and look at a car (that I had called ahead for the day before and set up an appointment). When we first walked in, many of the employees simply looked at us and went on their way and some of them disregarded us completely. The place was pretty empty so I didn't understand why someone couldn't just ask us if we needed help. After a few minutes, a salesman finally came up to us and asked if he could help us (in a rather stand-offish tone). I explained I had made an appointment to see a specific car, and he looked rather confused and said he would try to find paperwork for it. After about 10 minutes and standing around, he finally came back with a single piece of paper, didn't say anything to us other than "how much did you see the car was for?"... I honestly couldn't remember, but the question struck me as odd and the overall attitude of the salesman was upsetting myself and my sister. The events that occurred over the next half hour did not improve our opinion of our visit. Between the car not being ready to be shown (covered in ice), the salesman not really giving me any details on the car, trying to dig answers out of him about specifics, the entire test drive he was dead silent (not even offering polite small talk), and then the overall indifference from the employees we dealt with. Even after this I decided to attempt to move forward and buy this car (as I really needed one as soon as possible to get to work). I felt as if we were not being taken seriously or that we should not be treated in a professional manner. Both my sister and I felt as if they viewed us as "two spoiled little girls that will have mommy and daddy pay for this car". When in fact, I was going to put a sizable down payment (of my own money) and finance the rest. Only after I told the salesman of this did his interest peek a little bit and his attitude change. In the end I did not purchase the car because we couldn't agree on a price, which is fine don't get me wrong, that happens when trying to purchase a car. But really even if we had settled on a price, I doubt I would have even gone through with it because of the overall customer service I received there. Maybe if I had showed up with a man or someone older than myself, I would have been treated more seriously, but I believe that just because I am a young woman I wasn't taken seriously. From now on, if I do need a new car, I will probably avoid this dealership simply from one bad experience. More
by Julia1990
Employees Worked With
Kevin Conroy
January 24, 2015
No Pressure Deal! This is my 3rd Hyundai, first from this dealership. I had visited one other dealership before coming to Circle Hyundai to lease a vehicle. This dealer This is my 3rd Hyundai, first from this dealership. I had visited one other dealership before coming to Circle Hyundai to lease a vehicle. This dealership beat the best price offered by that dealership and got me the colors I was looking for exterior and interior. Love my Santa Fe. Walked out feeling like I got a good deal and got that deal without having to haggle too much. More
by jlevy615
Employees Worked With
Brian Downey, Vincent Lorenzo, Glenn Pilon
January 05, 2015
Honest Hyundai Representatives - Look No Further! As a Senior Leader for one of the largest organizations in the Nation, I can honestly say that this Dealership is tops in my books. Both Kevin and Vi As a Senior Leader for one of the largest organizations in the Nation, I can honestly say that this Dealership is tops in my books. Both Kevin and Vincent gave me the family feeling that they were on my side, for my best interest and not for just "making the sale." Most people tend to shop dealership to dealership, look no further as Circle Hyundai is the place to buy a new or used vehicle. Kevin and Vincent made sure our needs were met beyond expectations. Dealing with a family owned dealership is grand. Before stopping at Circle Hyundai, I did what the majority of people do, visit the big named dealerships that advertise "low low prices"; don't waster your time like I did, trust me. Go to the Circle Family of Dealerships first, it will be your final destination anyhow. More
by 12VoltBattery
Employees Worked With
Vincent Lorenzo, Kevin Conroy
January 05, 2015
Easily got the vehicle I wanted and accommodating. I ordered a Black Ultimate with Ivory last week and the dealer didn't have one in stock so I had to wait for him to get it.... In the meantime looking I ordered a Black Ultimate with Ivory last week and the dealer didn't have one in stock so I had to wait for him to get it.... In the meantime looking at pics and owning a black car in the past I changed my mind. I decided on Empire State Gray with the Ivory. When I told my dealer he wasn't happy but said he would try to locate one for me.... Well he said he couldn't locate one and he had the black one.... Long story short I went to the dealer and looked at the black and just couldn't do it so I asked him to locate a Parisian Gray with Ivory for me and he was able to. Thank god!!!! I am very happy the way they accommodated me and would recommend this dealer to anyone. More
by joeyz400
Employees Worked With
Vincent Lorenzo, Lou Iannicelli Jr
January 03, 2015
A Change for the Better! Great Dealership! After being a loyal Hyundai owner for the past 3 years, it was time for my wife to purchase a new vehicle and I immediately knew a Santa Fe would be p After being a loyal Hyundai owner for the past 3 years, it was time for my wife to purchase a new vehicle and I immediately knew a Santa Fe would be perfect for her. We made the mistake of originally going through Freehold Hyundai. Their dealership is an experience unlike any other and one you would never want to experience for yourself. Shady salesmen, pushy management, and a clueless ownership, we regretted purchasing from them. Coincidentally my current lease was up and I gave them a second chance to right their wrongs. Boy was I fooled twice. They went to the lengths of bringing up a workers' medical condition as an excuse for their constant bumbling. I walked out of there to never return again. That's when I decided to go to Circle Hyundai, and immediately my wife and I were pleasantly shocked at the completely opposite experience we had with the entire operation. Our salesman Lou was top notch. He listened to what I wanted and provided to me what I wanted, never trying to change my mind or push another car off on me. He was very informative, even to a current Hyundai owner and pulled out all stops to ensure our happiness. The manager Scott was equally as friendly, and never tried to coerce me into purchasing something I didn't want, which can be a typical experience with finance managers. They have an impressive service department with a comfortable waiting space with WIFI & TV. We were able to close on a fair priced deal on the car I wanted and within 3 hours I was on my way with my new car. They handled everything from the turn in of my old car to making sure to setup service for my new vehicle. They even provide free oil changes for the life of the car! The manager was so nice they even told us to bring our Santa Fe there for service, and they'll honor free oil changes for the life of that car as well! And I didn't even purchase it there! That alone put a smile on my face knowing I would never have to return to Freehold Hyundai ever again. I would highly recommend going to Circle Hyundai if you want a fresh, pressure free experience from people who actually care about the seller's needs and keeps to their word! More
by cdegaeta
Employees Worked With
Scott Spadafora, Lou Iannicelli Jr
December 19, 2014
A Rare Great Car Buying Experience!!! One of the things I dread the most in life is buying a new car. I go through the same ordeal no matter what dealer i go to. Thankfully, there was a c One of the things I dread the most in life is buying a new car. I go through the same ordeal no matter what dealer i go to. Thankfully, there was a change of pace at Circle. Dealt with Craig Cook and didn't have to deal with all the usual pressure tactics and general nonsense that I usually do at dealers. When I was ready to buy, they were ready to help. I told Craig what I wanted. we worked out a price and they found me my car. They seem to be pretty well run at Circle and seem to have a good service department. I will find out for sure son enough. Thanks guys!!! More
by joe64b
Employees Worked With
Craig Cook
December 13, 2014
Buying a new car was beyond outstanding Absolutely every step of the way in buying a new Hyundai Santa Fe today was stress free and a pleasure. I felt like I was walking into a 5-star resort Absolutely every step of the way in buying a new Hyundai Santa Fe today was stress free and a pleasure. I felt like I was walking into a 5-star resort where they had everything all ready for us to speed the process. Nothing was rushed or glazed over and everything was explained in plain English. Erik our sales person was fantastic and I would not hesitate to recommend anybody to buy their next car from this dealership. I don't buy cars often and we own them at least 7-9 yrs, but the stigma of how pressure pack & high stress it is with the car buying is the farthest thing from the truth at this dealership. I also don't do online surveys much - but we just got home and we are tickled with everything about the process and of course the car. Thanks Circle Hyundai.... More
by smckechnie1
Employees Worked With
Erik Geraghty -Sales, Scott Spadafora
December 01, 2014
Excellent car buying experience! Super experience at this dealership when I bought my new Santa Fe about 2 months ago. My salesman was KJ & he's terrific - got me the exact car I want Super experience at this dealership when I bought my new Santa Fe about 2 months ago. My salesman was KJ & he's terrific - got me the exact car I wanted that day - with all the bells & whistles I could have hoped for! Also dealt with Jason & Roger - both very friendly and easy to deal with. I felt everyone really wanted to work with me and I never felt pressured as other dealerships have made me feel. I would certainly return if we want another Hyundai and would highly recommend Circle Hyundai to anyone who asked. More
by alohea
Employees Worked With
KJ, Roger Maksimow
October 19, 2014
Pleasant experience! After a horiffic dealing with another Hyundai dealer, (intials are BB - you have been warned!!!) we came here. We were immediately greeted by Joon, a After a horiffic dealing with another Hyundai dealer, (intials are BB - you have been warned!!!) we came here. We were immediately greeted by Joon, and I could tell he was different from any other salesman we had encountered. He was patient with us, as we went from a possible purchase of a preowned, to a 2015 lease. They all made it as pleasant an experince as buying a car could be. They are very accomodating, and it was just a great overall experience. You can buy from here with confidence! Would recommend to anyone who needs a car! Thanks ! I am looking forward to driving my new 2015 Hyundai Sonata Sport!! More
by alissa.giumaria
Employees Worked With
Vincent Lorenzo, Roger Maksimow, Joon An
October 15, 2014
Purchasing a new car for the first time After visiting several other car dealerships and feeling pressured into buying "their" cars, my brother in law mentioned Circle Hyundai and that he r After visiting several other car dealerships and feeling pressured into buying "their" cars, my brother in law mentioned Circle Hyundai and that he recently purchased his third vehicle here and was highly satisfied with his experience with Bill Sagarese. So I arrived with optimism and left with a brand new car in one day. Low pressure and great customer service. Awesome dealings with the management also, with trading in my car. The financing aspect was also quick and easy. An awesome experience overall, I would highly recommend Circle Hyundai. My 24 year old son, who is developmentally disabled, said it was like being on vacation in our new car!! More
by Jackroxy
Employees Worked With
Bill Sagarese, Geo Loor
