Ciocca Ford of Souderton

Do not Trade in your vehicle/Not competitive pricing There go to line when talking trade in values is "KBB is high" and "we will be sending your car to the auction" and lastly "you do not have to trade i There go to line when talking trade in values is "KBB is high" and "we will be sending your car to the auction" and lastly "you do not have to trade it here, go deal with the tire kickers on Craigslist". They DO NOT offer you fair value for your trade. They claim to NOT negotiate there prices, that it is marked as low as possible. It is not competitive pricing, you can get the same or lower at a separate dealership. Lastly DO NOT BUY THERE THIRD PARTY warranty. More

Pleasant Buying Experience Bought a used Mercury Milan. Very straight forward transaction, usual give and take but once deal structure was reached, all was as promised. Very lit Bought a used Mercury Milan. Very straight forward transaction, usual give and take but once deal structure was reached, all was as promised. Very little pressure and no surprises. F&I was also professional and provided better than expected rate. More

Awesome experience I just took possession of my 2014 Ford Escape yesterday and couldn't be happier. The staff at Faulkner were all friendly and helpful. Chris Miller w I just took possession of my 2014 Ford Escape yesterday and couldn't be happier. The staff at Faulkner were all friendly and helpful. Chris Miller was an excellent salesman and made it so easy. He explained the features of the car to me in a way that I still remember everything he said. He didn't try to upsell me and respected my budget and my time. I would definitely recommend this dealership and salesman to anyone. More

Professional and excellent customer service My husband purchased his mustang from Faulkner Ciocca in Souderton in 2012. He was very happy with the way he was served. And he particularly loves My husband purchased his mustang from Faulkner Ciocca in Souderton in 2012. He was very happy with the way he was served. And he particularly loves getting his mustang maintained mechanically by the guys there. A few days ago he emailed me from where he is currently deployed and told me to check out the SUV that he saw online that is available in this location. I went to the dealership and met Paul Carragher. I could not be happier with the way Paul handled everything that I needed to know to finalize the purchase of our Ford Escape 2014. We exchanged txts which made things so much easier because I was able to work while he and his co workers were getting paperwork ready. Brian was wonderful when I was in his office signing papers. I think in every business, a person's smile makes customers feel at ease. After the paperwork, Paul showed me everything about the vehicle. I LOVE THAT HE DROVE THE CAR TO MY ADDRESS, SO THAT I DID NOT TO GO BACK FOR THE CAR I DROVE TO GO TO THE DEALERSHIP. I want to say thank you to everyone that helped me with my purchase of our new SUV. Excellent customer service!!!! More

Excellent Sales team was very knowledgeable. The price they quoted me after all they incentives I was eligible for and they made sure I was getting all those in Sales team was very knowledgeable. The price they quoted me after all they incentives I was eligible for and they made sure I was getting all those incentives was to good to pass up. They sales staff was honest and patient with all my questions. I would recommend this dealer to others if they are in the market for a new car and to deal with an honest dealer. More

Great Experience I had a great experience at this dealership. Everyone was friendly, Brad and Matt were great, very knowledgeable and a pleasure to work with. Very p I had a great experience at this dealership. Everyone was friendly, Brad and Matt were great, very knowledgeable and a pleasure to work with. Very pleased with my visit, purchase and terms of my lease! Love my Ford Escape!!! More

Helpful staff, no gimmicks In search of a new family car while on a budget, I found that Chris Miller respected my time and gave me the information I needed to return with my hu In search of a new family car while on a budget, I found that Chris Miller respected my time and gave me the information I needed to return with my husband to complete a deal. His knowledge and enthusiasm when describing the vehicle were palpable and helped me know that the Ford Explorer was definitely the right choice. Joe Hooven was also extremely helpful in finalizing the deal and ensuring we were satisfied. To be honest, doing my due diligence I looked around before this purchase Customers come first at this dealership and the experience was great. More

For the Price rating, I wasn't too thrilled with my trade in value and also the price. When we first arrived, they said they could help with the price of the Ford down quiet a few thousand dollars. The trade in value and also the price. When we first arrived, they said they could help with the price of the Ford down quiet a few thousand dollars. The day of the trade, they gave me very low value for my trade in and the Ford price went up in value (kinda making me feel like the didn't want to waste their time with me). But Matt the salesman tried his best to explain everything. I was disappointed that the price for the Ford couldn't go down and my trade in was just ridiculously low! My husband said I should have walked away from that deal because I was given a higher trade in value else where. But I REALLY wanted that Ford. So I stuck with it and hope I actually get a good working vehicle (had a bad experience with another dealership). Once I purchased the vehicle, they have been nice enough to show me the vehicle and all it's options (not all, but enough). Matt was able to help keep my kids occupied while I signed the papers. He has kids of his own and I was pleased that my children liked him. While I was doing the signing, he stayed outside with the kids and played with them (He must be a kid himself. lol). I'm happy with my purchase, but every now and then I feel I may have made a mistake due to that the Ford Explorer doesn't have a lift tail gate option, and a seat memory option. I figured it's less electronics to brake. More

I just bought a Ford Escape at Faulkner-Ciocca in Souderton. Jonathan Williams was my salesman and Alex S. also helped me. Both were professional, knowledgeable, and courteous. I am a happy costome Souderton. Jonathan Williams was my salesman and Alex S. also helped me. Both were professional, knowledgeable, and courteous. I am a happy costomer!!!! Debbie B. More

There is no reason to buy a car anywhere else, unless you or someone related to you owns a car dealership. Faulkner-Ciocca carries quality cars, in great condition, with a fixed price lower than others o or someone related to you owns a car dealership. Faulkner-Ciocca carries quality cars, in great condition, with a fixed price lower than others our there. Their customer service is beyond compare. You don't have to spend hours sitting around while someone "checks with their manager" about a price, option, trade-in, etc. I checked out what they had on-line and went in on a Thursday afternoon. I could test drive whatever I wanted without being accompanied by a salesperson, which is really nice. The prices are fixed so no haggling and worrying about getting the best price. There prices were below comparable prices elsewhere. Easy. Fast. Stress-free. Mark Phillips helped me find what I was looking for with the parameters given - he came up with multiple options and we went from there. I went in with an open mind and with a few requirements. Mark is a legit car salesman; no pressure sales tactics, no bait and switch, just good old fashioned customer service. I was given a price no other dealer could match let alone beat. They had the car I wanted and had it ready for me in less than a day. I plan on continuing to do business here for years to come. The only drawback: the cars are all high quality and priced right, so you need to act fast! If you see the car you want, you probably have to pull the trigger quick. I would absolutely recommend Faulkner Ciocca Ford to anyone looking for a high quality used vehicle. More