Chapman Chevrolet
Tempe, AZ
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882 Reviews of Chapman Chevrolet
Called for appointment for a simple oil change, scheduler said 12 noon on friday. I arrived at 1150 and was informed this simple oil change will take 1.5 to 2 hours even though I have an appointment. I expre said 12 noon on friday. I arrived at 1150 and was informed this simple oil change will take 1.5 to 2 hours even though I have an appointment. I expressed.my disappointment in their in ability to finish an appointment oil change under 2 hours but I accepted the delay. I waited 2.45 hours when the rep tells me it will be another hour before my trucks oil change will be done. He informs me the truck hasn't even been started after ive waited 2 hours...Very disappointed. Ive been coming exclusively to Chapman for years for all my service needs. Its clear to me I need to find a different dealership to take my truck service needs to. This service is very disappointing and I will be sure to share my experience so that maybe other can avoid such a terrible experience. More
The dealership is authentic, ethical and willing to negotiate with customers. My experience will both Salesperson Jennafer Mitchell and her Manager is positive in both customer experience and financial negotiate with customers. My experience will both Salesperson Jennafer Mitchell and her Manager is positive in both customer experience and financial negotiations. I will have no problems buying my next Chevrolet through Chapman Chevrolet of Tempe, AZ. I previously purchased 2 new vehicles at Van Chevrolet in Scottsdale, AZ. My experience was disappointing and 180 degrees from Chapman. I highly recommend a visit there. Don’t waste your time at Vans you’ll only be frustrated and acquire negative feelings about the brand. More
I just bought a 2021 Chevy Bolt from Dylan Jones at Chapman Chevy in Tempe. Dylan was easy to work with, and was able to work with me to reach my price target. The sale went quickly with minimal pres Chapman Chevy in Tempe. Dylan was easy to work with, and was able to work with me to reach my price target. The sale went quickly with minimal pressure and a cooperative spirit. He communicated with email, which helped me with my busy schedule. Thanks for your help, Dylan! More
I just bought an Chevy Equinox 2021 from Gale Sedlak at Tempe Chapman Chevrolet, she was amazing and I just want to send big kudos to her for helping me get into this new SUV! So Happy! She knocked out all Tempe Chapman Chevrolet, she was amazing and I just want to send big kudos to her for helping me get into this new SUV! So Happy! She knocked out all my requests without a hassle! From start to finish she was 100%! Thanks again for all your help!! More
The sales representative that I dealt with tried to be helpful. I have never been to a car dealership that is so dysfunctional. from the buildings that you have to go to and the horrible layout of all th helpful. I have never been to a car dealership that is so dysfunctional. from the buildings that you have to go to and the horrible layout of all the buildings. This is an add-on, add-on, add-on with no consideration for the customer who will have to figure out for himself where to go and how to find people. the sales representative had no idea where the car I was looking for was and I spent some time walking the lots. You are typical of big business too many managers and not enough working people, Sorry I cannot give you a favorable rating. it was like the blind leading the blind. More
We love Chapman Chevrolet. We’ve been buying cars from Gus Hove for over 25 years. He always takes the time to answer all of our questions and makes sure we get the vehicle that is best for us. Yesterda Gus Hove for over 25 years. He always takes the time to answer all of our questions and makes sure we get the vehicle that is best for us. Yesterday we purchased our 7th vehicle from them for our son. As usual Gus and Tyler in Finance made it a good experience. We definitely consider ourselves part of the Chapman family. More
I had my new corvette in for some warranty work. Tyler St. James kept me updated with pictures and texts while we waited for the parts to arrive from the factory. Calls to GM, the factory, and the Corvett St. James kept me updated with pictures and texts while we waited for the parts to arrive from the factory. Calls to GM, the factory, and the Corvette Museum got the parts here ahead of schedule. The work was completed to the high standards I expected. More
Made an appointment on mon march 15th to get 3 small items checked on my 2017 2500 duramax truck, soonest appointment was for friday march 19th at 8:30am. didn't hear anything on friday or saturday so w items checked on my 2017 2500 duramax truck, soonest appointment was for friday march 19th at 8:30am. didn't hear anything on friday or saturday so when I finally got ahold of my service writer I was told the truck had not even been looked at yet stating that I was next in line, at this point I opted to pick up the truck and take it to Midway chevrolet for the repairs. Chapman knows how to make the appointment they just don't know how to keep the appointment.Very disapointing to say the least, won't be recomending Chapman to anyone for service work. More
I bought a used certified equinox 2020. Did not receive a 2nd FOB key. After 28 days the second FOB key came in. Scheduled a appt. 2 days ago. At the dealership Cassandra is telling it going to take 2 hrs to 2nd FOB key. After 28 days the second FOB key came in. Scheduled a appt. 2 days ago. At the dealership Cassandra is telling it going to take 2 hrs to program the key - they have to call General Motors for the code. I looked online and it says it should only take 20 minutes to program a new FOB key. I hope this it not a indicator of future service appointments for simple repairs. She did offer me a LYFT ride back home. I declined but still a 2 hr wait to code a new fob key. More
robert hines & curtis ewing were fanFREAKINGtastic !!! HIGHLY recommend. im back on the streets w/ a fresh whip & a fresh deal. r-r-roberttt hinesss AWESOME HIGHLY recommend. im back on the streets w/ a fresh whip & a fresh deal. r-r-roberttt hinesss AWESOME More