Central Auto Group
Plainfield, CT
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Everyone at Plainfield Hyundai dropped the ball. Customer service in Sales, Body, and Service was awful. Not a single person could be bothered to keep us informed as to what was happening with parts Customer service in Sales, Body, and Service was awful. Not a single person could be bothered to keep us informed as to what was happening with parts ordered. They were well aware of the stress that this was causing, and chose to ignore that. We had to call to find out they had come in. It only took 28 days of lies before the car was fixed, as promised, at the time of purchase. We are senior citizens, raised on common courtesy and respect, we got neither, We got used and abused. We will never step foot in another Hyundai place again because of this horrible experience. We were treated so poorly we ended up regretting the purchase.. They blamed everything on being recently purchased HAHAHA. Inept service has NOTHING to do with changing owners . Until near the end Libby was kind of in the same boat as us . She handed off the ball and it was dropped several times by service people . She then dropped the ball near the end . I still had to call to find out my parts were finally in and told them we were very upset that WE had to keep calling them to find out what was happening . After being told it would only be a few days to being 2 more weeks More
Best sales experience ever! Andie was my sales rep and she was excellent, she was very knowledgeable about my car and explained every feature I was confused about in a way that Andie was my sales rep and she was excellent, she was very knowledgeable about my car and explained every feature I was confused about in a way that I could understand. I didn't feel pressured into buying a vehicle. I was first impressed when we arrived at the dealership and got out of our car, Andie came out to meet us in the parking lot even before we reached the door. It was such a surprise which made us feel so welcomed. She guided us through a stress free car buying experience. Colby, the sales manager, was attentive and very friendly. Colby didn't stay hidden in his office, he actually talked to us and got to know us, which is something we have never experienced before in a dealership. Buying a vehicle can lead to-stressful and overwhelming feelings. Throughout the experience of shopping I felt at ease working with these two, they were not pushy like other salesmen that I've tried working with in the past. Andie guided us through the whole process efficiently while explaining every step. They worked With me to get the best deal for my new car. I felt excited about buying my car here and they shared my excitement, they truly changed the way I will look at car dealerships. Andie was accommodating the entire time and the rest of the team was great as well! The whole experience has been low pressure and smooth as butter. I will highly recommend any friends and family to see Andie and Colby at Central Auto VW so they can experience the same care that I did! More
Andie and Colby were very helpful and knowledgeable. I Wasn’t really sure what I wanted when I came in and was torn between two models but they helped me find the right vehicle for my needs. They were e I Wasn’t really sure what I wanted when I came in and was torn between two models but they helped me find the right vehicle for my needs. They were excellent and had amazing customer service, would definitely recommend to anyone in the market More
rick is very friendly and knowledgable tyler is good at getting a loan approved and justin good with the paper work thankyou all so much getting a loan approved and justin good with the paper work thankyou all so much More
From the onset, upon arrival at the VW dealership I was greeted with open arms by Allyse. She was very welcoming, greeted me at the door. She was very accommodating and attentive to my needs. I had a gre greeted with open arms by Allyse. She was very welcoming, greeted me at the door. She was very accommodating and attentive to my needs. I had a great experience. Both Colby Penfield (Manager) & Joe Luis( Sales) treated me with kindness, patience and humor!. Although I arrived late due to traffic, Both stayed late to make sure I had the best buying experience. They gave me the best approval . They were an absolute pleasure to deal with..Especially Colbey P. was very intelligent, informative and accommodating and no high pressure! From the first Inquiry to going in for a test drive (Thanks Joe!) and ultimately driving off w/my new Car!.. Kudos! to the Finance department . The process at Central Auto Group was painless and clearly developed for customer convenience. I truly felt like a valued customer. A very rare experience these days. I would highly recommend making your car purchase here!!!! More
Very friendly and patient great service I would recommend everyone go and see Rick for a new vehicle! everyone go and see Rick for a new vehicle! More
Great experience buying my used car from Andrew Rossi. He was very professional and friendly and answered any questions I had. Will definitely do business here again. He was very professional and friendly and answered any questions I had. Will definitely do business here again. More