Cavender Subaru of Midland Odessa

Worst service ever Zack the finance manager is the most unprofessional and condescending person we’ve ever dealt with we purchased 2 vehicles through the dealership beca Zack the finance manager is the most unprofessional and condescending person we’ve ever dealt with we purchased 2 vehicles through the dealership because of the warranty that they offer and have to jump through hoops to get all of our paperwork right. This is the only dealership where I’ve had to go to the bank after signing papers. Don’t recommend would never go back. Randy was the only one that was decent and we never worked with him. More

Say anything to get you in The staff will say or promise anything to get you in, but WILL NOT keep their word. Dont buy unless you get it in writting. Managers will not deal wi The staff will say or promise anything to get you in, but WILL NOT keep their word. Dont buy unless you get it in writting. Managers will not deal with you, they jeeptge salespeople between you and them. More

Very Rude and Disrespectful!!!! I worked with my sales person Suhey which she was awesome and professional on helping me find the right vehicle for me (2017 WRX STI) We roughly spent I worked with my sales person Suhey which she was awesome and professional on helping me find the right vehicle for me (2017 WRX STI) We roughly spent 2 hours together then when we sat down to discuss numbers she introduced me to a sales manager/ Finance Manager by the name of “Santiago” and from the handshake the whole deal turned Sour... he shook my hand completely unprofessionally and the way he looked and spoke to me was as if he was looking down on me because of my younger age. He had a horrible attitude and quite frankly was disrespectful and believe racist. He then proceeded to say that he wasn’t negotiating nothing with me that “if I want to negotiate, go buy a new car” mind you I already had my pre-approval... all I needed was a reasonable negotiation but he didn’t want my business. On the way out the “Manager” didn’t bother to say anything just let me walk out or to even shake my hand. This was my second time going to this dealership but I’ll never go again. I wouldn’t recommend this dealership to nobody and the reason why dealerships have a bad reputation are because dealerships like this.... I actually took a 5 hour drive to Dallas and bought a brand new STI so I wouldn’t have to deal with this dealership. Negative 5 stars because of Santiago’s unprofessionalism. My Sales Person Suhey did awesome and it bums me out that she has a “Manager” like this throwing away her business. More

Horrible dealership! I am now stuck paying close to 400 a month for a vehicle that 1. Is not what I wanted. 2. I found out that while trying to trade I’m 5000 upside do I am now stuck paying close to 400 a month for a vehicle that 1. Is not what I wanted. 2. I found out that while trying to trade I’m 5000 upside down on because they failed to tell me this vehicle had already been in a wreck! 3. I’m stuck with until I pay it off beacause being a single mother of three with 2 in college can’t afford a 6-7 k down payment. 4. My insurance is just as much as my car payment because it’s been in an accident. 5 I have had to replace and fix tires all four tires with in a year of purchase which I can not afford! I will never ever deal with this dealership again in my life thank you basin Subaru for screwing a single mother and make her experience horrible now because I am worse off than I was when I came in to buy the car. Do not buy a car from here! Single mother! More