Cavender Subaru of Midland Odessa

Spoke to a sales guy regarding getting a trade in value for our vehicle. Sales guy mentioned to see what Honda would give us since it’s not a Subaru, in turn, giving “more ammunition” to talk to his manage for our vehicle. Sales guy mentioned to see what Honda would give us since it’s not a Subaru, in turn, giving “more ammunition” to talk to his manager when giving their value. Arrived for my appointment with the information they wanted and walked into him bickering with another sales associate (female) about who’s customer I am. Waited for that to end and the female went straight into, what vehicle are we going to test drive so she can get the keys. I informed her, I was just looking and wondering what the trade in value would be since I have information from other dealers per Subaru’s request so maybe they could be in the same ball park. Nothing wrong with shopping around. She responds, they won’t get a used car manager involved until I test drive and pick a vehicle. I told her, I’ve been to two other dealerships and i did not have to test drive anything. We talked possible numbers and they encouraged me shopping around. She then responded, As I said, we won’t be getting a used car manager in until you pick a car you want to buy and test drive it. I told her, I was still interested in the cross trek as mentioned the day before but I do not want to test drive at this time. I then explained, if I have to test drive and go through the motions of sitting around while you drum up paperwork, I’m good to go because I’m not here to waste anyone’s time. I went to walk out and she said, “just wait here, I’ll get my manager.“ We walked out of the building and waiting about 5 minutes. She came back out and said she needed to get the VIN and mileage to do an appraisal, then asked for the keys. I handed them off, not thinking, and she started to walk inside. I told her that the car is sitting over here (20ft away) and I can get all that for you. I asked for my keys back so I could get the info since I didn’t want to be stuck there and she said, “you need to make up you mind on getting the trade in value. I told you I wouldn’t until you test drive and picked a car, so you wanted to leave. Now you don’t want me to take your keys inside and get the appraisal done. Do you want a new car or not?” Confused on why she needed to bring keys inside to get info on a car, as well as, being irritated because I did exactly what Subaru asked (to see what Honda would give me so maybe they would be competitive) only to be given a runaround, I told her, thanks, but I will not be doing business with Subaru. Now, seeing that this facility has a history of making excuses for bad reviews, I’m sure they will blow this off and make it the customers fault again. No point in name dropping since it’s probably a training issue, rather than a personality issue. If they were not willing to keep their word in the beginning by doing their job getting information, I would not expect them to treat me right on the actual business end.I suggest anyone looking for information on trade in or new/used vehicles to go to Classic Honda of Midland where you are treated as a person, not a number. More

I was met at the door right away. Angel and Kris found the vehicle that fit my needs. Friendly professional people to work with. I’ll be back again. the vehicle that fit my needs. Friendly professional people to work with. I’ll be back again. More

Subaru Midland Odessa has truly changed my life!!! One of the best experiences so far in 2020! The service was outstanding, a friendly and very relaxing atmosphere! Great place to do business!!! the best experiences so far in 2020! The service was outstanding, a friendly and very relaxing atmosphere! Great place to do business!!! More

Friendly took a lot of time and explained everything. Am pleased. Financial part short and to point. Allowed me to look at several different models to find right fit. Sales person stayed late to get thin pleased. Financial part short and to point. Allowed me to look at several different models to find right fit. Sales person stayed late to get things wrapped up. More