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Cavender Subaru of Midland Odessa

Midland, TX

Overview
Reviews
Vehicles
3.7
51 Reviews
Call Dealership (432) 617-2277

3917 W Wall St.

Midland, TX

79703

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Showing 51 reviews

February 24, 2021

The service was first rate. No problems were encountered. In and out within acceptable time period. Will continue to visit for any service needed. Thanks Michelle. More

by Curtis Flanagan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle
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Feb 25, 2021 -

Cavender Subaru of Midland Odessa responded

There is nothing better than knowing you had a great service experience, Curtis! We appreciate your kind words and are thankful to know you can trust us with your vehicle. As always, let us know if there is anything else we can do to assist you!

January 31, 2021

I have been going to this dealership for four years now.I drive in from San Angelo. The people are super friendly and the service is great. More

by CLL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle
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Feb 01, 2021 -

Cavender Subaru of Midland Odessa responded

Thanks for your commitment to Subaru of Midland Odessa! We are always so pleased to serve you and your vehicle and are proud to have you as a member of our family. As always, let us know what else we can do to assist you!

September 18, 2020

Waiting room is clean, employees are friendly and competent, service department is well-trained, and explanations of work to be done are clear and complete. More

by Mrs. Dash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle & technician?
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Sep 18, 2020 -

Cavender Subaru of Midland Odessa responded

Thank you so much! Your positive feedback is appreciated. We hope to see you back again soon.

August 29, 2020

This dealership has an excellent service department, the lady who runs it, Michelle, always keeps you informed with the work being performed. She makes sure it’s completed in a timely manner and that the wo More

by billywicke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle
Report | Print
Aug 31, 2020 -

Cavender Subaru of Midland Odessa responded

Thanks, Billy! Our job is to make sure your vehicle stays in the best shape, and we're glad our Service Department could do that for you. We hope to continue to provide you with great service for years to come.

Sep 01, 2020 -

billywicke responded

I’ve been buying new Subaru’s from Subaru of Midland Odessa since 2015. This last two I bought were purchased through the new owner, a 2019 Accent and a 2020 Legacy. Both came with Lifetime Tires, Batteries, and Power Train. That means if it gets oil it’s warrantied for ever. Basically it’s the last car I should ever have to buy, but then Subaru’s last forever anyways. Since this new owner has taken over the dealership it’s like a whole new world up there. Anytime one of my cars needs something from regular servicing to one of the scheduled maintenances I get an email to remind me that something is coming up. The last dealership did not do that and I’m almost positive I missed the 30k service on the 1st car I bought because I didn’t know and didn’t get reminded. That will not happen now, they make sure you stay in compliance with your warranty requirements and it’s not so they get the work because they have let it be known that if I wanted to find a cheaper shop, that that’s fine with them. But then cheaper is usually what you get and a Subaru should get a trained Subaru Mechanic. Basically I have nothing but compliments to say about Subaru of Midland Odessa. They have been a pleasure to do business with in every way, shape, and form. When they tell you that you are now a part of the Subaru Family after buying a car from them, you can take that to Heart because they mean it, but mostly they prove it. I recommend them to anyone looking to buy a car.

August 28, 2020

Michelle is an excellent service person. She always goes the extra step to insure the work is done correctly and on time and makes sure I’m satisfied. I have no complaints with SMO since the new management More

by billywicke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Rodriguez
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Aug 31, 2020 -

Cavender Subaru of Midland Odessa responded

Thanks, Billy! We're glad Michelle was able to get your car back in top shape. Your positive feedback means a lot to us, so thank you again.

August 27, 2020

Every since I have had my company car serviced in this dealership, the customer derive is awesome. Michelle has really accommodated my needs also not to forget the other lady that was there on 8/26/20. sh More

by jrod1042
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michele and Elizabeth
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Aug 28, 2020 -

Cavender Subaru of Midland Odessa responded

Thank you so much! Our team will be happy to hear your kind words about them. We value you as a customer, and your opinion truly matters. Thank you again.

August 19, 2020

Save your money and time and drive to Lubbock They charge over 100% mark upon parts $50/hr more for service Only have 1 tech More

by Scott.killian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
General Manager and Service Manager
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Aug 20, 2020 -

Cavender Subaru of Midland Odessa responded

Hi Scott, thank you for your review. We’re sorry to see you weren’t satisfied with your experience, but we can assure you our prices are built to be competitive and that our service department is staffed with more than one technician. If you’d like to further discuss your experience, please do not hesitate to reach out. Respectfully, Subaru of Midland Odessa Management Team

July 24, 2020

Friendly people, great sales and service department. All around a great place to buy a new or used car. Happy to refer. Will continue coming back for my next vehicle. More

by russell.wootan
Recommend Dealer
Yes
Employees Worked With
Kash
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Jul 27, 2020 -

Cavender Subaru of Midland Odessa responded

Thank you, Russell! Your positive feedback means a lot to us. We look forward to providing you with great service for years to come!

July 02, 2020

The car would absolutely not start. It was towed courtesy of Subaru roadside assistance. The battery was replaced and I was on my way. All is well. More

by Klmnrose87
Recommend Dealer
Yes
Employees Worked With
Michelle
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Jul 06, 2020 -

Cavender Subaru of Midland Odessa responded

So great to hear! We're glad we could help you out in an unexpected situation. If there's anything else we can do, be sure to let us know. Thanks again!

June 27, 2020

Fantastic experience.Highly recommend SMO.Especially Fantastic experience. Highly recommend SMO. Especially enjoyed working with Shelby and Kris. Both very professional and knowledgeable. Excited abo More

by GK
Recommend Dealer
Yes
Employees Worked With
Shelby, Kris
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Jun 29, 2020 -

Cavender Subaru of Midland Odessa responded

Thank you so much! We hope you're loving your new Subaru. It's great to hear Shelby and Kris could provide you with a great experience. We hope to see you again down the road!

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