Cavalier Ford Chesapeake Square

Upon our arrival to Cavalier Ford at Chesapeake Square in Portsmouth , David Prince greeted us, answered all our questions, and helped negotiate the deal for our 2010 F-150. His excellent customer service r Portsmouth , David Prince greeted us, answered all our questions, and helped negotiate the deal for our 2010 F-150. His excellent customer service resulted in our decision to close the deal. I have purchased parts on several occasions. Jeff and Linwood have been very helpful and provided great Customer Service! More

I wish I hadn't bought my 2011 ford focus at Cavalier Ford. I loved my car until my first oil change and tire rotation after that my car ran poorly and vibrated badly. Well after two trips back, the serv Ford. I loved my car until my first oil change and tire rotation after that my car ran poorly and vibrated badly. Well after two trips back, the service Manager told me that the tires were of low quality and would replace them with a upgraded set I said great and thanked him. Three hours later out comes my car with the exact brand, model, and size tire that I had on it before. I was told they had to replace them with the same brand, and that if I had a problem with the tires again they would be replaced with a better tire. Well 1500 miles later they started doing the same thing. When I made my next service appointment and mentioned the tire problem had returned. I was told I would be seeing the orange team. When I arrived and pulled up to the orange team booth Mike told me that “I needed to go to the blue booth” which was busy at that time. Then said in a bothered tone “I guess I can write you up” he then threw the ticket and number on my dash and told me to go to the blue booth and the process started over. Nether one of the service writers had any information about my past 3 visits or knew anything about what was promised to me on my earlier visits. I was then told by the blue team service writer in order to get the free oil change I would need to pay 24.95 for a tire rotation. After that I told them to forget the oil change and to fix the rattle in the engine and fix my tires. Two hours later they returned my car to me. I was not told what was done to my car or why my car was making a rattling noise or what was wrong with the tires I ended up having to read the service report on my way out so if I had any questions I would have to walk back and find the service writer. They ended up rotating the tires and saying nothing was wrong with them, changing the oil, and finding the air intake pipe was hitting something and making the rattling noise. So in the end they didn't do as I asked. I will have to replace the 3 month old tires myself which only have 4500 miles and still vibrate. It is difficult believe a dealership will allow their service department to be ran in this manner and with rude employes to boot. So in conclusion, they don't do as they promise, their service writers are rude, their free oil change for life is a joke, their service technicians are mediocre at best. More

Initially I was impressed...as the night ran long and negotiation got heavy our salesman got a little impatient with us and pretty much "gave up" on the deal and walked away from us. Granted, he spent q negotiation got heavy our salesman got a little impatient with us and pretty much "gave up" on the deal and walked away from us. Granted, he spent quite a bit of time with us and it seemed as though the deal was dead (I understand the frustration). HOWEVER, we continued to negotiate with the used car sales manager. Eventually we agreed to terms and the sale was made. It was not until the END of everything that our salesman came back and wanted to deal with us like nothing ever happened. I forgave him, but it left a bad taste in my mouth, thus this review. My used vehicle was NOT cleaned and according to him (the salesman) I was not entitled to a full tank of gas because it was a "used" car! HUH?!?!? I WAS promised a FULL detail if I bring the vehicle back to the dealership, but being that I used to sell cars the standard for me was a little low! POSITIVES....GREAT prices (they don't have a bunch of fancy overhead as other big name franchises), friendly staff (especially Larry and the finance manager DAVID - AWESOME)! Would I recommend Cavalier - Yes! I'll just chalk up my experience to an isolated incident (bad eggs for breakfast or something) :) Overall, I'd go back, and wouldn't steer you away. Just wanted to express that my particular experience was a little challenging! More