Casey Volkswagen Subaru

We went to 3 dealers and wow how different each one is. The most honest one is Casey vw. Joe made this the best buying experience I ever had. I have owned 5 vw. All bought on the south side. If I did not l The most honest one is Casey vw. Joe made this the best buying experience I ever had. I have owned 5 vw. All bought on the south side. If I did not like the brand so much I would have given up . I am glad I did not. The guys and girls in Newport news know how to treat people. From joe, to finance just a great buying experience . I Evan got a call from my old dealer while I was with Joe offering a better price. They should not have treated me like I did not matter. Casey will provide a loaner to me so I am not inconvenienced for the drive. They will bring my car to me when the work is done. All I can say is if you want to deal with good people go there and see Joe . I never write about my experience . I thought it was worthy of doing it this time. More

I completely enjoyed my purchasing experience at Casey Volkswagen with Joel. He made me feel like a part of the process of working with my situation and kept me informed in every moment of the decision ma Volkswagen with Joel. He made me feel like a part of the process of working with my situation and kept me informed in every moment of the decision making process!! I would recommend Joel as the "go to guy" for the best sales experience! I met everyone that would have a part in my decision making process through Joel. My overall experience was great and I came away with a great ride that fit my budget and my tastes all with no pressure!! Thank You Joel and Casey Volkswagen! More

I went to the dealership knowing, exactely what I wanted. When I talked to a sales rep (Elvis) he did not waste my time tryin to convince me to buy anything else. After he looked in the system and saw that t When I talked to a sales rep (Elvis) he did not waste my time tryin to convince me to buy anything else. After he looked in the system and saw that they didn't have what I was looking for we did some quick paperwork and got my car on order. Despite their computer systems being down, they were in contact with me every step of the way letting me know what was going on with my order. They ended up calling my one day after work letting me know my car came in early and would be ready to pick up within the hour. Afer a quick trip to the dealer, Elvis helped me get everything set up on my end (Insurance, and the Loan) making calls to the insurance and giving them my info while I filled paperwork out. When he handed me the phone everything was allready done and all I had to decide was wether I wanted to accept the insurance rate or not. I ended up getting thirsty while I was filling out some of the paperwork and when I asked where the water fountain was they were very friendly and ended up giving me a bottle of water. The staff was also very personable and struck up converstaion with me, helping to break up some of the waiting that had to be done because the computers were down and they were doing everything via paperwork. After everything was done Elvis went over the car features with me to make sure that I understood everything before I drove off. Elvis ended up giving me his personal cell number and said "feel free to call anytime you have a question or anything" AFTER the deal was done. So he was not simply saying this just to get me to come back to the dealership, he actually wanted to make sure that I was a fully satified customer. More

I had a great experience buying my new used car from Casey VW Subaru I was treated with professionalism and respect.Elvis was great and helped me choose the perfect car for me Casey VW Subaru I was treated with professionalism and respect.Elvis was great and helped me choose the perfect car for me More

Me and my husband Came in to look at some Outbacks we originally wanted new but ken saved us a ton of money by telling us about used ones that they offered from there loaner fleet that was still a basica originally wanted new but ken saved us a ton of money by telling us about used ones that they offered from there loaner fleet that was still a basically brand new 2012 Outback. Ken was very knowledgeable about all the cars they offered and really seamed like he kept our best interest in mind throughout the entire process and even though my husband was in a wheelchair at the time we test drove several cars to find the perfect one and ken never mined and even helped out the best he could with a smile the entire time. I would definitely recommend to anyone that needs car to go see ken or anyone at casey vw and subaru for that matter. The entire sales department was the nicest and most help full people we have dealt with when buying a car More

Mr. Wallace is a true asset to the Casey family. Not Mr. Wallace is a true asset to the Casey family. Not only was he well versed on the vehicle we purchased, but also the coverage and ratings of the a Mr. Wallace is a true asset to the Casey family. Not only was he well versed on the vehicle we purchased, but also the coverage and ratings of the autos on that particular lot. My wife was thoroughly impressed and enjoyed her purchasing. Knowledge of this gentleman was and is outstanding. Keep up the great work. More

Mr. Guessford was energetic, friendly and highly knowledgeable of the Passat that he sold to me. My experience with him will cause me to return again and again. I will also tell anyone that I know knowledgeable of the Passat that he sold to me. My experience with him will cause me to return again and again. I will also tell anyone that I know who is in the market for a new/used auto to come there. Pete really went the extra mile for me and he is most definitely an asset to the Casey Automobile family. More

Edgar was really a great help in us buying our new Subaru. He was very professional and his customer service was remarkable. He really made this an easy process. Thank you again Edgar, and thank you S Subaru. He was very professional and his customer service was remarkable. He really made this an easy process. Thank you again Edgar, and thank you Subaru for making great cars! More

Buying a car can be one of the most unpleasant experiences, but the sales staff at Casey Volkswagon made this experience one of the BEST!! I can only give them the highest of recommendations! My s experiences, but the sales staff at Casey Volkswagon made this experience one of the BEST!! I can only give them the highest of recommendations! My salesman, Elvis, changed my car buying experience! More

Wasting time. No respect ... HORRIBLE customer service, Wasting time. No respect ... HORRIBLE customer service, they don't care about you or the vehicles you purchase. I wouldn't recommend them to anyone, Wasting time. No respect ... HORRIBLE customer service, they don't care about you or the vehicles you purchase. I wouldn't recommend them to anyone, EVER! More