Casa Kia
El Paso, TX
Is this your dealership?
Filter Reviews by Keyword
By Type
75 Reviews of Casa Kia
I was greeted as soon as I walked in to the dealership by Hector Campa. He asked what I was looking for in a vehicle and demo'd a few vehicles on the lot. I fell in love with my Seltos and Hector was able t Hector Campa. He asked what I was looking for in a vehicle and demo'd a few vehicles on the lot. I fell in love with my Seltos and Hector was able to answer questions me and my mother had about the vehicle. He was patient and knowledgeable. I felt comfortable with the staff there, everyone was polite and professional, even the finance lady was patient has I had some questions about the paperwork. The process was smooth and fast. I would definitely recommend to anyone looking to by a vehicle! More
I left this nice review 3 months ago when I first purchased my car, the sales team was awesome again peter my sales man took care of us and still does every time I need his help. Took my car in today purchased my car, the sales team was awesome again peter my sales man took care of us and still does every time I need his help. Took my car in today for my first service on an oil change, only to find out my car was damaged underneath, my car was drive-able before I dropped it off and when I picked up my car I couldn’t even get down the street over 35 miles an hour With the bottom of my car being damaged, the service department did not take accountability they wanted to blame my body shop for it, how ever again my car was driven There with no problems, it took them 4 in a half hours for a oil change and supposedly a detail they stated my car was brought in that way. It is sad how Something happened to my vehicle and they won’t take accountability for it. The part that ripped off from underneath my car is 275 dollars and they’re only willing to pay for half when it was their problem to begin with... 😡 I will not be taking my car back to them for any further services. Their manager russel couldn’t give us straight answers when we asked certain questions... keep in mind my car is a 2020 still covered under warranty and they offered only half of the part they broke off... if you don’t want an oil change to cost you more then it should, don’t take your car here! Especially for the first service there is other reviews on here with ppl having something happen to them on their first service with the free oil change... that oil change isn’t for free it ends up coming out more expensive cause of the damage on your vehicle and they don’t take accountability for it. 😡😡😡 More
Blessings I went in for a recall on my vehicle. Never thought that by getting the right sales person Jesse Luna that I would drive off with a car!! My experienc I went in for a recall on my vehicle. Never thought that by getting the right sales person Jesse Luna that I would drive off with a car!! My experience was overwhelming and a big blessing!! Oscar from finance did wonders as Jesse made sure to get me in the vehicle I needed. I truly recommend Casa KIA to anyone out there that is having car issues like I was. They will take the time and really work with you!! No joke!! If you read this tell them Laura Duran sent you!! Thank you again to my angels from Casa KIA!! More
Customer Service at Casa Kia is awesome! Both Alberto Soto and Briza Delgado were very helpful with my purchase. Definitely recommending Casa Kia to my friends! Soto and Briza Delgado were very helpful with my purchase. Definitely recommending Casa Kia to my friends! More
This dealership and service department are the absolute worst program in the entire country. 7 AM appointment...confirmed, TWICE. 8:00 not open. Pure Garbage!!! worst program in the entire country. 7 AM appointment...confirmed, TWICE. 8:00 not open. Pure Garbage!!! More
I bought my vehicle 3 days ago and couldn't be happier. The service was excellent Alberto Soto went out of his way to help me and the financing gentleman got me the best deal he could. Thank you Gabriela The service was excellent Alberto Soto went out of his way to help me and the financing gentleman got me the best deal he could. Thank you Gabriela More
It has been a week since I've made my purchase and Hector C was extremely helpful with the process. He was took his time and worked to make sure I received the best deal as close to my budget as possible. C was extremely helpful with the process. He was took his time and worked to make sure I received the best deal as close to my budget as possible. More
Great service overall, and very helpful, Jesse Luna helped in every way possible to get me the car I wanted! also very friendly environment! Loved it !!! helped in every way possible to get me the car I wanted! also very friendly environment! Loved it !!! More
Carlos was amazing! He was very honest, respectful and, provide me with the upmost service. He also backs up all his information with facts, I didn’t not leave disappointed. I Will definitely be referring provide me with the upmost service. He also backs up all his information with facts, I didn’t not leave disappointed. I Will definitely be referring people to him! More
Juan Carlos is the best. He is super patient. Very kind available to any questions . Always with a smile and very professional. Doesn’t push. He is just there to inform and help you out . Best sales guy ev available to any questions . Always with a smile and very professional. Doesn’t push. He is just there to inform and help you out . Best sales guy ever . My recommendation hands down. More