Carmax

Down to earth, straightforward sales associate. Did everything right and there was no pressure. My guy was Raymond Arbramowitz. Did everything right and there was no pressure. My guy was Raymond Arbramowitz. More

The car salesman was phenomenal he work with my needs and was very good at his job was very good at his job More

Either this dealership didn't do a thorough inspection on my vehicle after it was shipped from the Reno area to the Centennial location in North Las Vegas, or they hoped that I wouldn't notice that my GPS an my vehicle after it was shipped from the Reno area to the Centennial location in North Las Vegas, or they hoped that I wouldn't notice that my GPS and windshield cleaning system wasn't working properly. When I took it to be looked at, it turned out that rodents had nested in my 2024 RDX and chewed through some of the wiring and tubes for my windshield cleaning system. There appears to be a huge rodent problem in in Northern Nevada, so I thought they would've done their due diligence to inspect upon arrival. My fault for not doing my own inspection and for thinking they would have caught these issues. I had to take it to an Acura dealership because they could not do the work to get my GPS working and my windshield system. . I have the manufacturer's warranty for another few thousand miles, but acts of nature are not covered. Fortunately the dealership was able to reset my GPS and the warning itself wasn't damaged, but there is still some exposed copper warning where the mice chewed through. They told me I could bring it back if the GPS started glitching again, so I'll have to wait and see. As for the tubing for the windshield cleaning system, I'll have to pay $357.00 out of pocket. My insurance deductible is $500, so it's not worth it to claim it. Plus I don't want to give my insurance a reason to raise my rate. I still give this place 3 stars because the process itself was pretty seamless with no pressure. Had I done my own inspection I probably would have walked away if it was a take it or leave it situation. Overall the care is great except for the minor repairs I'll have to pay for, The lesson here is do your own inspection, especially if the vehicle is coming from Northern Nevada. More

Had a great experience. Brad was fast friendly and very helpful. This is our 3rd car from there and 7th car purchased from our family members. Nice to just walk in sign pape Brad was fast friendly and very helpful. This is our 3rd car from there and 7th car purchased from our family members. Nice to just walk in sign papers and done More

The staff was friendly, knowledgeable and efficient. They made buying a car so easy and an enjoyable experience. They made buying a car so easy and an enjoyable experience. More

I went to the Service Dept. for a warning light that appeared on my’22 Mercedes GLA 250. The woman in the Service Dept. (I’ve encountered her more than once) was rude, but attac for a warning light that appeared on my’22 Mercedes GLA 250. The woman in the Service Dept. (I’ve encountered her more than once) was rude, but attached the handheld computer to my vehicle’s computer system and informed me the vehicle was not “throwing any codes”, but she had no idea what the warning light on my dashboard indicated and referred me to the Mercedes Benz Dealership. I drove the distance between the Centennial Carmax location to the nearest Mercedes Benz Dealership in Las Vegas on Sahara Avenue, 20 miles away. A Service Advisor there informed me the light simply meant the tires required air. I found it despicable a service advisor employed by a diversified dealership, where almost every year, make and model vehicle is sold doesn’t have a better all round education on the machinations of the vehicle(s) sold by Carmax. If she would have simply been privy to the fact the warning light meant the tires needed air, I wouldn’t have wasted my afternoon driving across town. More

I worked with James and he was wonderful. He was answering phones and just going to have us wait. And then decided to hand help us. And he showed us few cars and got a sale. He was answering phones and just going to have us wait. And then decided to hand help us. And he showed us few cars and got a sale. More

The car was shaking along with other issues, turned it in 3 diff times within the 10day return window and still not fixed. Tried reserving another car and called the store… they said it wasn’t at their locat 3 diff times within the 10day return window and still not fixed. Tried reserving another car and called the store… they said it wasn’t at their location but one across on the other side of the city. We drove there and they said it wasn’t there either… it was at the store I originally called. We were stuck in traffic and tired and couldn’t get to the other store in time to test drive. Wanted to return our car the next day but was hoping they’d fix it… past the 10 day return so we are stuck with it. Also… on the CarMax website when I was researching vehicles I filtered cars that had a tow hitch. The site said the vehicle had one and showed where it was at on the pic. However, when my husband and I purchased a bike rack for the vehicle… there wasn’t one. I’m hoping they’ll honor what was displayed on the website and either discount the vehicle or add a tow hitch to it. It was one of the main reasons we bought it. So far… not very happy More

My experience was very smooth. My guy was Mark who led me through the process. There is no haggling or long waits while the office works against you to get you a bad deal then slip My guy was Mark who led me through the process. There is no haggling or long waits while the office works against you to get you a bad deal then slipping in insurance and packages you didn't ask for. There is a 400 dollar paperwork fee. I turned in my car and they gave me low blue book value for it. Overall, it was the easiest time I had buying a car and selling my old car I have ever had. More

The first time I was here it was fine, then after 14 days (past the 10 day warranty) my car starts to break. Took it in 5 times before just trading it in because no one took me seriously enough to fix anythi (past the 10 day warranty) my car starts to break. Took it in 5 times before just trading it in because no one took me seriously enough to fix anything properly to where I could have been in a terrible accident. During my second trade in, the person I was working with had to redo the finance process so many times I didn’t qualify for the down payment I was originally okay with doing and had to drop almost a thousand more dollars. Maybe other CarMax locations are better, but maybe just don’t use CarMax. More