CardinaleWay Mazda Peoria
Peoria, AZ
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Bill Lohmeyer was a very proffessional sales person and very knowledgable in assisting us with the purchase of this car. I recommend him highly. He made sure all our needs were met. very knowledgable in assisting us with the purchase of this car. I recommend him highly. He made sure all our needs were met. More
I visited the dealership on 15 September 2013 to look for a used vehicle. Bill Lohmeyer was a great sales rep and would I would recommend him to anyone... a used vehicle. Bill Lohmeyer was a great sales rep and would I would recommend him to anyone... More
I used to serve Bill at the Starbucks I work at! I would always ask him if he had any Mini Coopers, but they never did! When it came time to part with my first car, he sold me my a Mazda 3 about two years a always ask him if he had any Mini Coopers, but they never did! When it came time to part with my first car, he sold me my a Mazda 3 about two years ago. Then, magically they had a perfect Mini Cooper in stock just the other day and he got ahold of me out of the blue and told me I needed to see this car. Needless to say, stick shift is still a little scary, but I am totally in love with my new car! More
friendly people, not pushy. i was surprised that they were knew about the vehicles they were selling. made the process quick. i would go back to this dealership in the future. if anyone needed to buy a c were knew about the vehicles they were selling. made the process quick. i would go back to this dealership in the future. if anyone needed to buy a car i would recommend cardinale way and tell them to speak to bill More
Bill was very friendly,and knolegable.He showed us the cars available that we were interested in. My wife and I had a great experience buing our new 2014 Masda CX 5 Thank You Very Much. Jacob Guenther cars available that we were interested in. My wife and I had a great experience buing our new 2014 Masda CX 5 Thank You Very Much. Jacob Guenther More
I went in to receive an oil change on my Mazda2 and was greeted by a sales associate named Carlos. Every time I come in to have maintenance done on my car, Carlos is always there to welcome me and make sur greeted by a sales associate named Carlos. Every time I come in to have maintenance done on my car, Carlos is always there to welcome me and make sure that I am taken care of. While waiting for my car, we discussed the rebates/cash incentives on the new Mazda3. Carlos had previously tried to help me purchase a Mazda3, but at the time, I was unable to qualify. We walked around the parking lot and he took the time to listen to the features I was looking for in a new car and found the perfect one for me - we then took it for a drive. We came back and tried to work some numbers. Three rounds later, Carlos finally had a deal for me. I was very impressed that he was able to work with the rest of the staff and produce such rapid results. Another hour passed and signing the paperwork came into play. Carlos made sure that while I was signing he was taking care of the temporary tags, and getting my new car washed and ready to go. Two weeks have gone by and I am now unhappy with the way things have turned out. The finance company has not received the payoff for my previous vehicle and I have been trying to get in contact with Carlos for over three days now. I finally got in contact with him over email and he said that they overnighted a check and it will be paid off by Monday. Monday passed and still no payoff. I was told that this would've been taken care of two weeks ago and its still not done. The previous car payment is now past due with a late fee charge and I cannot get a hold of Carlos regarding the payoff, and the accounting manager Christine refuses to help since "the payoff has already been sent". I was ecstatic about the purchase of my new car but now I am disappointed with the service I have received the last few days, I've decided its not worth the stress and I will be making a purchase elsewhere for my vehicles from now on. ***Updated as of this point on 09/23/2013*** - I got in contact with the GM Mark per his request on my review here on dealer rater. We found out that the payoff was sent to the wrong address and had to stop the check and send a new one to the correct address. (there went another 3 days of waiting). I called my financial provider today and they said that the payoff was short due to late charges that occurred during the wait for the payoff. I feel as if I'm the only one following up on this situation here and if I never did, then we would have never found out about the payoff being sent to the wrong address - this is absolutely frustrating. I am waiting on a follow up call from Mark regarding the remaining amount on the payoff, and I never received a call back or an email from Carlos (very disappointing). More
Paul was very kind and helpful. Each Staff person we came in contact with was extremely friendly and helpful, making the car buying experience a pleasant, rather than a stressful one. in contact with was extremely friendly and helpful, making the car buying experience a pleasant, rather than a stressful one. More
Greg Cabulsay at Mazda is a standout. He was very enthusiastic and passionate about his job. He delivered a wealth of knowledge and was very friendly. Not pushy at all!!! I strongly recommend that if enthusiastic and passionate about his job. He delivered a wealth of knowledge and was very friendly. Not pushy at all!!! I strongly recommend that if you choose a Mazda dealership to go the extra distance to travel to Peoria to receive Greg's wonderful customer service. You won't be disappointed! The only reason I gave the Overall Experience a 4 rating was because the car was not ready when promised. Nothing to do with the sales service we received. More
I am 100% satisfied with this dealership!! I have never had such a positive experience in any dealership before. It all started with Omar my salesman. He took so much time with me. He knew what I wanted by had such a positive experience in any dealership before. It all started with Omar my salesman. He took so much time with me. He knew what I wanted by listening to me and not trying to put me in something that I was not interested in. He showed me two cars and let me test drive them with my mom alone. He let us take the car out alone to test drive. That made me feel very comfortable that he was not going to be pushy. After our drive I told him we needed to think about it and I would get back to him. He never once tried to convince me or bully me into staying. a couple of days passed and Omar contacted me to see if I had given any thought to the car. I appreciated that. I went back a couple of days later to ask more questions and he took the time to show me everything in the car and drive it again. As the days went on several different people contacted me. All of the people that work at this dealership made me feel very comfortable. Omar, Bob, Michael and Daniel the finance guy are amazing people! I think that Daniel spent 2-3 hours with me explaining all the warranties. After all the time I spent with everybody I was given some items of my choice to complete my experience to help me enjoy my brand new car!! I will definitely buy my next car from this dealership!! A+++++++ More
I went into Cardinale Way about 6 weeks ago to see what was available for a family member. Immediately we were greeted by what most would consider an insincere untrustable sales person. It was almost laug was available for a family member. Immediately we were greeted by what most would consider an insincere untrustable sales person. It was almost laughable. There was almost the feeling of an undercover sting was being filmed at the dealership and they knew nothing of it. We left without a purchase. OK six weeks go by and we decide to go again. We walk in and the same salesman greets us. He stuck his hand out to shake hands and I do not return the greeting. I said " we would like to talk to someone other than you: He looked totally perplexed and said : I am one of the managers here" My response was "OK we would like to talk to someone other than you". Like him being a manager was going to make me say "OK I guess we will deal with you". So we talk with the General sales manager.....at first I thought he is OK. I was wrong he just hides it better than the first salesman. So we do the paperwork and pick out a car. We make a deal. A 2012 mazda 3. Ok a few minutes go by and now it is a 2011 mazda 3....huh ? We are told the car will be detailed, windshield replaced and ready to go on Wednesday. It wasn't.. OK Thursday..it wasn't Friday morning phone rings and they say it will be ready that afternoon. Promised, all scratches touched up, windshield replaced, and the car will be Mazda certified. I stopped by on Thursday afternoon and I am introduced to the service manager by a sales person who is preparing the vehicle. He said .."this car will not be certified: Back I go to the general sales manager again the service manager tells HIM it will not be certified. The General sales manger says "certify it". Now I know I am getting ripped off big time. I walk away shaking my head...now the real underhanded poor business practices kick in. Friday morning I am told they will not be fixing the scratches on the back and trunk. THANK YOU FOR THE FLAT OUT LIE Cardinale way. You had my signature and the xxxx with me. Lied to by the general sales manager, sales person and then I find out the person I was introduced to as the service manager was not a service manager but rather a service advisor...NICE !!!, SO CONGRATULATIONS CARDINALE WAY YOU ROYALLY SCREWED a young couple with a baby on the way just starting out in life...well done. Now since I told them we did not want gap insurance ...here comes lie number 6 0r is it 7 ? "That's the way the deal was written I can not change it" says the finance guy. UMMMMMM Yes you can I tell him ...4 times he says no I can't trying to sell us unneccessary items. He cts like he is calling someone and then poof it is off the contract. Hmm you do the math!!! As soon as things went to untruthful, then progressed to FLAT OUT LYING by at least 4 employees it was comical to watch them tripping over their tongue trying to cover it all up. So we go to pick up the car they tried to screw us out of a second key with the car. They wanted 125 dollars to program the key and 79 dollars for the key itself.....UMMMMMMM NO !!!..They did get a second key when I was obviously done with all of them....too little too late. Quite simply this was the worst car buying experience in 25 years of buying cars. Cardinle way failed miserably in every aspect....STAY AWAY at all costs. LIARS, CHEATS and NOTHING ELSE !!! More