CarSmart

Customer service was pure excellence I have never in my life been to a dealership where the customer service was pure excellence. Everyone in here was just fantastic and they give 100% in I have never in my life been to a dealership where the customer service was pure excellence. Everyone in here was just fantastic and they give 100% in everything especially Vicky and Fasih. From day one I was pleased with them and the hard work they put in for me for that, I am forever grateful. I will always purchase a car from you all thanks More

"Fantastic Service!!!" The whole car experience was fantastic. From the time I called to inquire about the car I wanted to the time I picked up the car, everything went smo The whole car experience was fantastic. From the time I called to inquire about the car I wanted to the time I picked up the car, everything went smooth and easy. From the people I talked to over the phone, the dealer I dealt with (Ismail) to the lady that processed all the paperwork. Everyone was friendly, courteous and professional. I was nervous buying the car and they made me feel real comfortable. I love my 2014 Dodge Charger. More

You guys rock!! In the beginning I was very hesitant about purchasing or doing business with Carsmart, However, I was sold immediately! The footwork was complete befo In the beginning I was very hesitant about purchasing or doing business with Carsmart, However, I was sold immediately! The footwork was complete before I could even get started. Once I was referred to Ismail the customer service became that much more outstanding!! Ismail and Raquel were the epitome of customer service! The energy received from them showed care, concern, and great appreciation for the customer. You guys rock!!! More

Disgusting, Shady and Discriminatory Business Practices!!! I would give 0 stars to this place if I could, I am so thoroughly disgusted with this place. I made an appointment to meet Tisha Carroll last week at I would give 0 stars to this place if I could, I am so thoroughly disgusted with this place. I made an appointment to meet Tisha Carroll last week at 7:15 and test drive two cars that I was interested in. When I got there, not only were SHE not there but NEITHER of the two cars were either. I was informed they were at "inspection in Fairfax". FYI, it is ILLEGAL to have inspection done in another state from where the business keeps the cars!! When I tried to discuss pricing by phone, Tisha ASSURED ME that $13,999 would not be a problem ($1,000 less than asking price) on a 2013 Hyundai Elantra. I told her I wanted it confirmed before making a 90 minute drive out there and wanted to make sure the price was fine. She assured me on 3 separate occasions that it would NOT be a problem. Imagine my surprise when I got there and was told they couldn't go any lower than $14,899!!! A difference of $100, AND THEY DIDN'T EVEN HAVE THE CARS. Are you serious?!?!?????? The man I spoke to then tried to pull a bait and switch and tried selling me a 2015 Hyundai Elantra for more than $2,000 more. When I told him I wasn't interested, he immediately stopped talking to me and tried speaking to "the man" of our group, who I informed him was my mechanic and was NOT interested in buying a car from him. I got a bad feeling from the time I stepped into this filthy run-down place. The people here are sexist con-artists who have NO interest in dealing with women or fair business practices. AVOID AT ALL COSTS!!! Rest assured that your positive reviews, that were probably posted by family of the employees there, will NOT last for long as I smear your name across the Internet. You have messed with the WRONG customer. Do NOT contact me again or the next time you hear from me, it will be through my lawyer!!! More

Very friendly and exceptional service I am very glad that I came to Carsmart for my purchase. Having purchased multiple vehicles throughout my life, Carsmart had exceptional service. I bou I am very glad that I came to Carsmart for my purchase. Having purchased multiple vehicles throughout my life, Carsmart had exceptional service. I bought a 2014 Hyundai sonata and couldn't be any happier with my car. Mr Ismail helped from the start to finish. I knew I was getting the best deal and he gave me satisfaction about my purchase. I will be recommending my friends and family. More

LIAR LIAR LIAR LIAR LIAR We were promised a second key fob and floor mats but were told after we bought the car that they don't have either, and would not get them for us with We were promised a second key fob and floor mats but were told after we bought the car that they don't have either, and would not get them for us without us paying for them. They lie and do not give customer satisfaction. I will never purchase a car from this place again and urge all who read this to NOT purchase a vehicle from these liars either More

Excellent!!!!! Dawaynes patience was appreciated more than you will ever know. HE is very knowledgeable about cars, the process and took the time to explain everythi Dawaynes patience was appreciated more than you will ever know. HE is very knowledgeable about cars, the process and took the time to explain everything from start to finish,. I highly recommend him to anyone in the market for a new car. More

Theres always a second chance My experience with Hasseeb was excellent. Due to past credit issues and other mishaps that I thought would haunt me in purchasing a car, he assured m My experience with Hasseeb was excellent. Due to past credit issues and other mishaps that I thought would haunt me in purchasing a car, he assured me that he would place me and my children in a reliable vehicle. My credit score is not perfect but he was still able to place me in a new car. I was very pleased. Everyone was kind and helpful. He explained to me how I can repair my credit and how this will be the best decision for me. I would recommend this dealer to friends, families, and anyone in need of a car. Thank you all for your assistance. I am very blessed to have a second chance. I will be referring people to you. Thanks again. More

Very Satisfied Services .. Ishman worked with me until I was satisfied with a monthly payment and he found me an insurance company. Excellent customer service. I will refer fami Ishman worked with me until I was satisfied with a monthly payment and he found me an insurance company. Excellent customer service. I will refer family members and friends to Carsmart. More

Excellent!!!!!!!!! We very happy to be served by someone that really cares about people. We are happy to come in to get the car. Thanks again Mr Pauley for being there We very happy to be served by someone that really cares about people. We are happy to come in to get the car. Thanks again Mr Pauley for being there More