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CarMax

Kentwood, MI

4.3
23 Reviews

4431 28th St SE

Kentwood, MI

49512

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23 Reviews of CarMax

June 09, 2026

Adorei minha experiência na CarMax! Comprei uma BMW X4 xDrive30i 2023 e não poderia estar mais feliz. O carro é maravilhoso, elegante, confortável e super agradável de dirigir. A CarMax More

by ruthdombasi2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Guillen-Zanella
June 07, 2026

I would recommend them the only thing I don’t like is the regular maintenance for mileage should be done by them before selling a vehicles. More

by candicedv28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin
June 03, 2026

Everyone I encountered was accommodating and had most of the answers. Small problems got fixed quickly. More

by Dennis
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
x, y, z
June 03, 2026

Service was seamless. Miranda also very good...She answered all our questions and is very friendly. More

by billat64
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Miranda
May 27, 2026

Reese was an in edible help to us when we purchased our Subaru! He is knowledgeable, kind and relatable and have sent several friends to buy cars at CarMax because of our seamless experience! More

by Rachel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reese at Kentwood Grand Rapids, MI
May 26, 2026

This was our first time using Carmax. Overall, we were very happy with our experience. The only negative we had, was the cleanliness of the truck. There was grass in the engine compartmen More

by slyjap
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Trevor and Trent.
May 25, 2026

My experience with the buying process was good, quick and easy. However the problem is with the vehicle that I was sold. Less than a month after I bought the vehicle which only had 19,000 miles on it had the More

by Mdelongrt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I don’t remember
May 24, 2026

Bought my vehicle two weeks ago, called after leaving the lot bc there was white smoke coming from my exhaust. Was told not to worry. Got it inspected by a mechanic and the vehicle is burning oil real bad! H More

by Lambertcourtney09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Savannah Ruiz
May 20, 2026

Friendly and helpful. Trade in went smoothly. New vehicle paperwork took a long time to complete. More

by biltel
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kim
May 19, 2026

Kentwood CarMax is clean and well-organized. I ordered a car shipped from an East Coast location, and completing the sale here was a breeze. My sales rep was friendly and helpful. He explained o More

by pinballjohn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cant Remember