CarMax

I've had several experiences with Carmax in Florida in past. They were all great. Indianapolis location and our salesman didn't disappoint! I saw the car I liked online and had it shipped to Indianapolis past. They were all great. Indianapolis location and our salesman didn't disappoint! I saw the car I liked online and had it shipped to Indianapolis. From test driving to driving away with my new car, everything was seemless! Our salesman, Joe King, was fantastic! Personable, knowledgeable and efficient. Thank you Joe! We highly recommend and will be bringing our future business here. More

Very helpful. I appreciate being told step by step what is happening and what will happen next. I also appreciate the patience when I wanted to go back to somethin I appreciate being told step by step what is happening and what will happen next. I also appreciate the patience when I wanted to go back to something and think it through again. More

The Car Max way of buying my car and then finding one for me to buy made what could have been an overwhelming process so simple. Thank you Jon and all who helped in this process. me to buy made what could have been an overwhelming process so simple. Thank you Jon and all who helped in this process. More

Great customer service, except for one thing. There were no owners manuals in our 2022 RAV-4 Toyota when we bought it. Our sales person promised we could buy the manuals on the internet and send There were no owners manuals in our 2022 RAV-4 Toyota when we bought it. Our sales person promised we could buy the manuals on the internet and send our receipt to CarMax for reimbursement. It's been several months now and we still have not gotten our reimbursement. More

Lisa Robinson did a wonderful job explaining the Company's policies and procedures. Then she was very knowledgeable of the cars/model , we were looking for. Company's policies and procedures. Then she was very knowledgeable of the cars/model , we were looking for. More

Overall we had a very good experience. There were a couple oversights. The engine air filter was filthy, the coolant cap was not screwed on, and there were only 4 pounds of pressure in the There were a couple oversights. The engine air filter was filthy, the coolant cap was not screwed on, and there were only 4 pounds of pressure in the spare tire. The coolant cap being loose could have be detrimental if it had come off, not having a properly inflated tire could have been debilitating, and the air in the car had a bad smell until we changed the filter. These things should have been addressed in the multipoint inspection. More

Everyone I dealt with at this dealership was thoroughly knowledgeable, professional, and friendly, from phone interactions to text and especially face to face. I found the vehicle to be just as described, knowledgeable, professional, and friendly, from phone interactions to text and especially face to face. I found the vehicle to be just as described, and the purchase and trade in process was as smooth as possible. More

This was my first experience with CarMax. It was excellent. They were very easy to work with, and the car was just as described online. I am especially pleased with the 30-day warranty tha It was excellent. They were very easy to work with, and the car was just as described online. I am especially pleased with the 30-day warranty that covers it bumper to bumper (Including brake pads). This gave me great confidence in the vehicle I had just purchased. I will definitely do business with CarMax again in the future. Highly recommended!! More

CARMAX has been a trusted source for our family vehicles. We appreciate their simple process and friendly team. Every team member is knowledgeable and quick to research any questions we have. We appreciate their simple process and friendly team. Every team member is knowledgeable and quick to research any questions we have. More

Really enjoyed working with Quinton and the whole process was super simple. This is my 2nd car I've purchased with CarMax and I absolutely love it. I don't like haggling at all and have always walked away ve was super simple. This is my 2nd car I've purchased with CarMax and I absolutely love it. I don't like haggling at all and have always walked away very happy with the car I have bought. Will definitely return every opportunity that I can to buy a car. More