CarMax

This was a very reassuring, empowering experience from finding the car online to a wonderful test ride, which was quite a bit longer than 20 minutes, but convinced me of the compatibility between the car finding the car online to a wonderful test ride, which was quite a bit longer than 20 minutes, but convinced me of the compatibility between the car and myself, to being able to purchase the vehicle by writing a personal check. It was a stark contrast between my prior experiences, when I was subjected to various forms of pressure, ranging from being offered totally different vehicles, to having to take a day off work to get a certified check at the bank. The entire process was clearly explained and the final cost, including taxes, registration and various other fees was calculated and stated upfront, without being held in reserve to ambush me at the last moment. The whole process, from the test ride to taking the car home with full registration and inspection certification took two days, and quite possibly could have been even shorter. All the salespeople I encountered were pleasant, polite, efficient and accurate, warmly interested and nice to talk to. I can sincerely recommend CarMax as the best place to obtain a used vehicle. Many thanks!!! More

I had a very good experience except when you removed the hold from the car hold from the car More

There are some things that went wrong They weren't ready for me on the day I was scheduled to pick up my car. I was there from 9 as to 4 pm ..apparently there was no communication between the seller and the for me on the day I was scheduled to pick up my car. I was there from 9 as to 4 pm ..apparently there was no communication between the seller and the pick up location Then the check engine light came on with a screen message about a blocked sender. I've been given a loaner car and I'm hoping to pick up my Nissan as soon as it has been properly serviced and diagnosed. More

Warren Cooper was amazing. He was very thoughtful and made the experience personal. He even stayed late to explain the warranties we purchased and for us to collect cash at a l He was very thoughtful and made the experience personal. He even stayed late to explain the warranties we purchased and for us to collect cash at a local bank for payments. I would recommend anyone who is purchasing from CarMax to purchase through Warren. More