CarMax

Unknown. Poor communication. Negligent. Erratic. Deceptive. Disorganized. Discriminative. Deplorable. Poor judgment. Arrogant. Lack cleaning skills. Poor communication. Negligent. Erratic. Deceptive. Disorganized. Discriminative. Deplorable. Poor judgment. Arrogant. Lack cleaning skills. More

My wife and I went to CarMax Serramonte to find a vehicle to purchase, we were met with Sheena Mayorga who helped us find the right vehicle for us. After finding the right vehicle, she helped through the pro to purchase, we were met with Sheena Mayorga who helped us find the right vehicle for us. After finding the right vehicle, she helped through the process with financing, extended warranty and even DMV registration. All in all, our experience with CarMax was very pleasant, with Sheena taking the time to help us find the right vehicle for us. More

I really enjoyed my car buying experience. . it was straightforward and a low stress experience. . it was straightforward and a low stress experience. More

The process with CarMax from research to purchase was very easy and smooth. There were some issues that popped up with the car a few days after purchasing and CarMax took care of it promptly at no cost t very easy and smooth. There were some issues that popped up with the car a few days after purchasing and CarMax took care of it promptly at no cost to me. I would recommend and have recommended CarMax to others due to my positive experience. More

Everything was a smooth process and experience up until the point of actually purchasing my vehicle. CarMax had neglected to reset or disclose that there was an issue with the password connected to the med the point of actually purchasing my vehicle. CarMax had neglected to reset or disclose that there was an issue with the password connected to the media console, which could only be reset by Toyota itself. As such, I was unable to use any radio, bluetooth, CarPlay, and other features of my car for a week. I would check with CarMax that any vehicle you purchase, check for any accounts registered to the vehicle and make sure they are cleared by CarMax prior to purchase so you do not have to fix it yourself. As a customer, I was highly disappointed with this oversight on CarMax's part as it ruined the overall customer experience. I was able to get it resolved only a week later and through their reimbursement. Please be diligent in your inspection process as this goes for the consumer and dealer. Otherwise, it was a straightforward process. More

The process was very easy, they have high quality vehicles. Would highly recommend if you are looking to buy a car. vehicles. Would highly recommend if you are looking to buy a car. More

So easy to work with, easy to browse and order cars to the store I preferred. Didn’t feel any pressure like a dealership. We could browse with ease, test drive easily. And the Sheena was awesome to work w the store I preferred. Didn’t feel any pressure like a dealership. We could browse with ease, test drive easily. And the Sheena was awesome to work with, she stayed on top of everything when we finally narrowed it down. Highly recommend her! More

First and foremost the staff are great. NIEKO our person that we dealt with was very personable, and put up with my old guy humor. But everyone else there were also super to work with. Put NIEKO our person that we dealt with was very personable, and put up with my old guy humor. But everyone else there were also super to work with. Put it this way if I was in the market to purchase another vehicle I'd return. More

Staff awesome. Explain the process, history of used car. I ll recommend to my friends Explain the process, history of used car. I ll recommend to my friends More

The people at carmax were very helpful, professional, friendly and helpful over all just amazing through the whole process. friendly and helpful over all just amazing through the whole process. More