CarMax

Had the vehicle delivered from another location vehicle was just as described the team at the Serramonte location and every single phone call I made to the call center was very helpful if you want a specif was just as described the team at the Serramonte location and every single phone call I made to the call center was very helpful if you want a specific car Carmax can make it happen. Highly recommended. 2025 C8 Z06 More

The sales person at Carmax was very hospitable and helped me with everything I needed to assure that this car was perfect for my fit! me with everything I needed to assure that this car was perfect for my fit! More

I was so stressed about having to get a new vehicle. Then I found Carmax. Everything about this place is absoutely wonderful. I don't have the words to express what a great experience it was. And, I LO Then I found Carmax. Everything about this place is absoutely wonderful. I don't have the words to express what a great experience it was. And, I LOVE MY NEW CAR!!!!! It is so refreshing to be treated with respect, kindness, and honestly. More

Ed was so helpful during the whole experience and helped us even after purchasing the car us even after purchasing the car More

Great service. Knowledge salesperson. Smooth process. I would definitely recommend working with this location of Carmax. Knowledge salesperson. Smooth process. I would definitely recommend working with this location of Carmax. More

I'm happy with car i got and the agent that attached to me was professional and good me was professional and good More

Didn't get the CarMax experience but the car minimum experience lol. I do not recommend the Colma, CA location. The good thing is that they were nice, at least. Too many details; so, here's a short. Sub experience lol. I do not recommend the Colma, CA location. The good thing is that they were nice, at least. Too many details; so, here's a short. Subtly poor customer service. Ineffective time management. Did the express check out process before arrival only to have to spend more time at the location. They wasted a lot of time. Unknowledgeable about standard business practices. A lot of miscommunications happened. Mileage and damage on the car not reported accurately online. There was a hidden cost. Dealt with too many people (8 people) to get service completed. Had to return because the vehicle wasn't inspected properly and parts were missing and not installed. They did not do a computer diagnostic on the vehicle. They couldn't explain the inspection process in detail. There were gnats in the lobby area. A 20 minute test drive wasn't suitable. The gas tank wasn't full but had to return it on full. Their interest rate was more than double what the credit union offered. Didn't do a fair job of cleaning the vehicle. Didn't get the signature grand purchase experience like some other customers got with the big yellow bow and photo. While waiting in the service area for multiple visits, I noticed their service for each customer was inconsistent. I went based on the google reviews but should've checked the yelp reviews. I went based on a relatives experience of the company, not the location in particular. More

Smoothest car-buying I’ve ever done. And, amazingly, for each thing I pointed out needing attention or reimbursement, Carmax said, “We’ll take a look.” And then, after looking, agreed And, amazingly, for each thing I pointed out needing attention or reimbursement, Carmax said, “We’ll take a look.” And then, after looking, agreed with me! More

It was a very good experience working with all the various people at the Serramonte Carmax! I was able to easily drive the car I eventually bought, and for the most part the process went smooth. Th various people at the Serramonte Carmax! I was able to easily drive the car I eventually bought, and for the most part the process went smooth. There was some confusion about holding the car, while financing at my bank was in process, and that is why the 4 stars. It would have been easier, once I had shown them my pre-approval from my bank, to be able to more easily hold the car, and get the deal done. Delivery, and or pick-up of the car too did take some communication... but it was awesome they paid for my Lyft ride to the location to pick up the vehicle! More