CarMax

Wonderful service from Christian (Sales Manager). The service department was terrible. Christian saved the sale. The service department was terrible. Christian saved the sale. More

The process seemed slow. I got home and one of the fobs didn't go to the car. Called for two days to get a hold of the service department. Never got a call back. Called I got home and one of the fobs didn't go to the car. Called for two days to get a hold of the service department. Never got a call back. Called Denver. They put me on hold and called Urbandal. Told me service would call me right back Then they closed for the weekend More

First of all my experience with my sales person, Andrew, was fantastic. Yes, he was kind and non-pushy, but also very creative in finding a car that I absolutely love. was fantastic. Yes, he was kind and non-pushy, but also very creative in finding a car that I absolutely love. More

Great attention to the Customer and All of the headaches of Trying to buy a car were Completely taken away. of Trying to buy a car were Completely taken away. More

Great experience. Car was perfect and processes was easy and quick. Personnel were friendly and helpful. Will definitely look there for future car needs. Car was perfect and processes was easy and quick. Personnel were friendly and helpful. Will definitely look there for future car needs. More

This is the second time I bought at the Des Moins Carmax, I am very pleased with the experiences I have had I am very pleased with the experiences I have had More

Although I am now pleased with my purchase, I was frustrated by several things in the process: 1. Once I'd requested shipping, I got two conflicting responses. One estimated delivery in 1-2 days, frustrated by several things in the process: 1. Once I'd requested shipping, I got two conflicting responses. One estimated delivery in 1-2 days, and the other gave a range with the last date being 12 days. The actual delivery date was 10 days. I hoped for the best (since the car was only being shipped from 4 hours away) but ended up paying more for my rental vehicle than anticipated. 2. The exterior picture of the vehicle was dark purple, but two of the interior pictures showed a bit of the exterior, and that exterior was a very light purple. The latter could not have been pictures of the dark purple vehicle I received. 3. I was dismayed when the final bill included a charge for $800+ of documentation (in addition to a smaller ($135?) charge for transfer fee. I asked about the two and still didn't understand the $800+ charge at all. 4. The one-day test drive was limited to 30-45 minutes, which is not nearly enough to perform all the suggested tests that the literature mentioned. I requested a couple of hours, and had to get special permission for a 24-hour test drive instead. On the flip side, your employees were very friendly and I was thankful that the salesman accompanied me when I returned my rental vehicle so I didn't have to ask a friend for a ride. More

Dealership was clean bright and I met good people trying to do their jobs with helpful suggestions. I was satisfied with everyone we met. to do their jobs with helpful suggestions. I was satisfied with everyone we met. More

they wete very courteous and helped roll with the punches to get done what needed to be done. to get done what needed to be done. More

Everyone was great. They shipped the car to a dealership near me quickly and kept in touch with me as they prepared the car for a test drive. I was greeted with a big sm They shipped the car to a dealership near me quickly and kept in touch with me as they prepared the car for a test drive. I was greeted with a big smile and a handshake. Everything went smoothly. I couldn’t be happier with the experience. More