CarMax Capital Boulevard

When we arrived we were greeted right off. The staff were ready to help in any way. Awesome place to shop. The staff were ready to help in any way. Awesome place to shop. More

Mr Reggie and the financial team were great. However the car was not cleaned inside. There was trash and hair in the console. Otherwise I love my purchase. However the car was not cleaned inside. There was trash and hair in the console. Otherwise I love my purchase. More

Buying a car can be a stressful time but I felt very well taken care of and listened to. Larry was an amazing help and really made sure to find me the car that I needed to fit my life and budget. Larry was a taken care of and listened to. Larry was an amazing help and really made sure to find me the car that I needed to fit my life and budget. Larry was also very flexible with making purchase arrangements and made sure that once I passed to the office team, I continued to have a positive experience. Once I was ready to sign, Leslie expertly guided me through the steps and was so so kind. She really listened and made sure my new car was perfect before I left the lot. More

Very good customer service and my sales representatives was awesome in trying to help me find the right ✅️ car... was awesome in trying to help me find the right ✅️ car... More

My experience was great at the dealership everyone was friendly and accommodating which made my experience great. friendly and accommodating which made my experience great. More

Run away! Do not buy from here. I bought a Lexus from here and the windshield was cracked upon arrival. Also the trim was incorrectly stated on the website… Do not buy from here. I bought a Lexus from here and the windshield was cracked upon arrival. Also the trim was incorrectly stated on the website… refused to do anything about it. They said I have a return window. They told me to take it to safelite for repair and they would take care of it. Great right? Wrong. Safelite damaged the frame of the car & broke the auto windshield wipers. I called carmax and they said they would discuss what to do and extend my return window for me. Meanwhile they don’t get back to me and I get Covid and ask them to come pick up the car as they told me they would. Nope! They lied and stuck me with the car and won’t do a thing about it. Filed BBB report & a state report. This is seriously the worst company I have ever dealt with. More