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Capital Toyota, Inc.

Chattanooga, TN

4.9
1,496 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area. Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information. Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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5808 Lee Highway

Chattanooga, TN

37421

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Showing 1,496 reviews

August 19, 2023

Great job. Routine maintenance was professional and easy. Checkin in for my appointment was effortless and made it all smooth. More

by Helms4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with us! We're pleased to hear that your routine maintenance visit to Capital Toyota was professional and easy. Our goal is to make every service appointment as smooth and hassle-free as possible for our valued customers. Effortless check-in and a seamless process are important aspects of our commitment to excellent customer service. If you have any more maintenance needs, questions, or would like to schedule another appointment, please don't hesitate to reach out. We're here to provide you with exceptional support and service. Thank you for choosing Capital Toyota, and we look forward to serving you again in the future.

August 19, 2023

Excellent service to repair and provide maintenance to our old FJ. Richard was great at communicating what was going on, what was needed and why, and timing of all work. Vehicle runs absolutely fantasti More

by trebingj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Capital Toyota, Inc. responded

Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had an excellent service visit for your old FJ at Capital Toyota. Richard and our team take pride in delivering top-notch customer service and ensuring that our customers are well-informed throughout the maintenance and repair process. It's fantastic to know that Richard's communication, expertise, and timing met your expectations. Your satisfaction and the smooth performance of your vehicle are of utmost importance to us. We're delighted that your FJ is running exceptionally well after the service. If you ever need further assistance, maintenance, or have any questions, don't hesitate to reach out to Richard or any member of our team. We're here to provide you with the same level of care and expertise in the future. Safe travels and enjoy your fantastic FJ!

August 18, 2023

Marquita was absolutely amazing. Worked through a few choices on vehicles and predicted which one fit me even before I did. A true professional. Promised a fast purchase process and More

by bricee
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Marquita Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Capital Toyota, Inc. responded

Thank you so much for taking the time to share your wonderful experience with Marquita at Capital Toyota! We are absolutely thrilled to hear that Marquita's expertise and dedication made your vehicle-buying process a breeze. Our team takes immense pride in providing exceptional service to our customers, and Marquita is truly a gem when it comes to helping our valued clients find the perfect fit. Your kind words about Marquita's ability to predict your preferences even before you did are heartwarming. It's moments like these that remind us why we're in this business – to make your car-buying journey enjoyable and tailored to your needs. We're delighted that you found the purchase process to be the fastest and simplest you've experienced. Your satisfaction is our ultimate goal, and we're grateful for your trust in choosing Capital Toyota. Whenever you're ready for your next automotive adventure, whether it's another purchase or simply dropping by to say hello, know that Marquita and the rest of our team will be here with open arms. Drive safely and enjoy your new vehicle to the fullest!

August 17, 2023

Well maintained service facilities with very courteous representatives who are quick to guide you through the service check in process. Highly recommend this Toyota service location. More

by Rangersamreed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Capital Toyota, Inc. responded

Thank you so much for your kind words and for sharing your positive experience with our service facilities at Capital Toyota! We're delighted to hear that you found our facilities well-maintained and our representatives courteous and helpful. Providing excellent service and a seamless check-in process are top priorities for us, and your feedback is truly appreciated. We're honored by your recommendation and the trust you've placed in us. If you ever have any more service needs in the future or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure your automotive journey is as smooth and enjoyable as possible. Safe travels, and we look forward to serving you again!

August 17, 2023

Richard Levi, my service advisor provides excellent advice and his technicians always perform quality work. More

by Edward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Capital Toyota, Inc. responded

Thank you for taking the time to share your experience with Richard Levi, your service advisor at Capital Toyota. We're thrilled to hear that Richard has been providing you with excellent advice and that our technicians consistently deliver quality work on your vehicle. At Capital Toyota, we strive to provide our customers with the best possible service, and your feedback is a wonderful affirmation of our efforts. We're proud to have Richard on our team, and we'll make sure to pass along your kind words to him. If there's ever anything else you need assistance with or if you have any questions in the future, please feel free to reach out. We're here to ensure your continued satisfaction and a positive automotive experience. Wishing you many more worry-free miles ahead!

August 14, 2023

Ready for my car when I arrived. Finished quickly. Did not have to pay a crazy amount More

by the10acn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Levi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Capital Toyota, Inc. responded

We're delighted to hear about your positive experience! It's fantastic that your car was ready for you upon arrival, and we're glad we could efficiently complete the service you needed. We believe in transparent and fair pricing, so it's wonderful to know you didn't have to pay an exorbitant amount. Thank you for choosing us, and we look forward to providing you with more hassle-free and reasonably priced services in the future!

August 10, 2023

Capital Toyota is a wonderful dealership . Staff is very friendly and efficient . The wait time for service is very minimal . Thanks Capital Toyota ! More

by Anne Yates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lundeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamey Blevins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Capital Toyota, Inc. responded

Thank you so much for your kind words and for taking the time to share your positive experience at Capital Toyota! We're absolutely thrilled to hear that you found our dealership wonderful and our staff friendly and efficient. We strive to provide top-notch service to all our valued customers, and your feedback reaffirms the hard work we put in every day. It's fantastic to know that you noticed our commitment to minimizing wait times for service. We understand that your time is precious, and we're dedicated to ensuring that your visit to our dealership is as convenient and hassle-free as possible. We truly appreciate your support and trust in Capital Toyota. Should you have any further questions or require assistance in the future, please don't hesitate to reach out to us. We look forward to serving you again and maintaining the same level of excellence that you've come to expect from us. Thanks again for choosing Capital Toyota!

August 09, 2023

The service was quick. That’s all I can think of today and I used a coupon…still expensive More

by lad81452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary McCulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Capital Toyota, Inc. responded

Thank you for taking the time to provide feedback on your recent service experience with us. We're pleased to hear that you found our service to be quick and efficient. Your time is valuable, and we strive to make your visit as convenient as possible. We also appreciate your honesty about the cost, even with the coupon. While we do our best to provide competitive pricing and offer coupons to help our customers save, we understand that vehicle maintenance expenses can still add up. If there's anything specific you'd like to discuss about the cost or if you have any other questions, please feel free to reach out to us. Your feedback helps us continually improve our services and offerings. Thank you for choosing Capital Toyota for your vehicle service needs. We hope to have the opportunity to serve you again in the future.

August 09, 2023

Nice guy. Currie went above and beyond without being a pushy salesman type. He presented numbers and other info in a straight forward way without “hidden” fee’ More

by Jonevanstiedye
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandler Capehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Capital Toyota, Inc. responded

Thank you for sharing your feedback about your experience with Currie at our dealership. We're delighted to hear that you had such a positive interaction with him. It's wonderful to know that Currie provided you with exceptional service and went above and beyond to assist you without being pushy. We take pride in our team's commitment to transparency and honesty, and we're glad that Currie presented all the information in a straightforward manner without any hidden fees. Your recommendations to others to see Currie personally mean a lot to us. Word-of-mouth referrals are a testament to the quality of service we strive to provide, and we're grateful for your trust in us. If you ever need further assistance or have any questions, please don't hesitate to reach out. We look forward to continuing to provide you with excellent service in the future. Thank you for choosing us at Capital Toyota!

August 06, 2023

Capital Toyota made buying a car easy and gave me confidence in who I was buying a car from. More

by chuck
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doyala Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Rodick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Capital Toyota, Inc. responded

Thank you for sharing your positive experience with us at Capital Toyota! We're delighted to hear that your car-buying journey was made easy and that you felt confident in your decision to buy a car from us. We understand that buying a car is a significant decision, and we're pleased that we could provide you with a seamless and confident experience throughout the process. If you have any more feedback, questions, or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing Capital Toyota for your car purchase. We value your trust and look forward to serving you again in the future.

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