Back

Capistrano Mazda

San Juan Capistrano, CA

4.8
1,311 Reviews

32852 Valle Road

San Juan Capistrano, CA

92675

Directions

By Type

Showing 1,311 reviews

November 18, 2019

Quick and Easy, and food too! I made the apt late Thursday and asked for a 9am apt time the following day and asked for a rush job. I was given a 9:15 apt and a less than one hour More

by kellymeag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Nov 18, 2019 -

Capistrano Mazda responded

Hi Kelly! Wow, thank you so much for the amazing review! We are pleased to see that your service experience was quick and fun! Smooth, easy, transparent and stress-free is what we like to deliver to all our customers. We look forward to assisting you, your friends and family whenever the need arises. Kate

November 18, 2019

Service Great service Serena and Ali were great in service and I was able have the service done the same day comfortable waiting area too been a customer for More

by VICENTENG1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali, Cyrena Morena
Nov 18, 2019 -

Capistrano Mazda responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience and are happy that Cyrena and Ali were able to provide that. Thank you for your loyalty and look forward to seeing you again soon. Kate

November 17, 2019

Excellent service The service was on time and efficient and Cyrenaica Morena was friendly and very helpful. Her attention to mY needs as a customer we’re excellent. More

by JPAJTASH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Nov 17, 2019 -

Capistrano Mazda responded

Thanks for sharing your quality experience with our team and especially with Cyrena. We appreciate your business and hope to see you again soon! Kate

November 16, 2019

Professional and Friendly Sales woman Farouz Mohisefat is such a dynamic person who went above and beyond; along with the Capistrano Mazda staff made my car buying expierence e More

by lfitzgib
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Deering, AJ Jamshidi, Forouz Mohisefat
Nov 17, 2019 -

Capistrano Mazda responded

Hi, congratulations on your new vehicle! Thanks for sharing your great experience with our dealership! We are glad to hear that Forouz provided helpful service. Enjoy the road ahead and please let us know if there's anything else we can help you with! Kate

November 15, 2019

FIVE STAR FRIENDLY SERVICE All employees dealt with in past and even those who I never dealt with really make sure you are well taken care of. The friendly, professional environ More

by ericsvu8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Jamshidi, Jerry Aydemir, Cyrena Morena
Nov 17, 2019 -

Capistrano Mazda responded

Thank you for taking the time to share your thoughtful review with us. We are happy to know that your experience while working with our service department went so well. We look forward to helping you in the future! Kate

November 13, 2019

Great Dealership. Cyrena was great to work with. She's very knowledgeable about Mazda vehicles and explained everything on the work order in detail. I can't imagine goi More

by rw3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
Nov 14, 2019 -

Capistrano Mazda responded

We appreciate your business and feedback! We strive to meet and exceed the expectations for all of our guests and are thrilled to know Cyrena took such good care of you. Kate

November 09, 2019

Recall Took longer than expected... drove off and dashboard lights were on so had to turn around and go back... good thing they had snacks and coffee. Proble More

by cherylzenimura
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu, Laura Reiter
Nov 09, 2019 -

Capistrano Mazda responded

Hi Cheryl, Thanks for taking the time to share your experience! While it's good to know that the issue with the dashboard lights got resolved, we're sorry for the frustration and long wait that it caused. We hope you will give us a chance to demonstrate that this is not a typical experience at Capo Mazda! Please feel free to reach out at customerservice@capovwmazda.com if you would like to follow up. Kate

November 06, 2019

Capistrano Mazda is the BEST The world would be a better place if everyone was like Capo Mazda. This dealership really blows my mind. First, we walked in 3 years ago looking f More

by nkoritz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcin Paluch, Alex Hernandez
Nov 06, 2019 -

Capistrano Mazda responded

Thank you for taking the time to share your experience! It's wonderful to hear that you've had such consistently positive experiences with both the sales and service departments at Capo Mazda. We will share your feedback with our staff, who are sure to appreciate your kind words. We look forward to seeing you again soon! Kate

November 04, 2019

Great experience, quick finance, good training on the car. We set the appointment to come pick up the car and everything went smooth as can be. Mazda CX5 Signature. Lauren showed us all the features we were no More

by patandron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Garza
Nov 04, 2019 -

Capistrano Mazda responded

Thanks so much for your wonderful review of Capo Mazda! It's great to hear that your purchase went so smoothly and that you found Lauren's introduction to your new vehicle to be helpful. Please reach out to us if we can be of any further assistance, and enjoy your new Mazda CX5! Kate

November 04, 2019

Excellent customer service Staffs were very accommodating and pleasant.The transaction was hassle-free.I would like to thank the manager,Tom, and Diego for a very smooth-sailing More

by jossette_au
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Deering, Diego Blakely
Nov 04, 2019 -

Capistrano Mazda responded

Hi Jossette, thanks for taking the time to share your experience! It's so nice to read that Tom and Diego made your purchase experience a pleasant one. We truly appreciate your business and hope you'll be back at Capo Mazda for all your future automotive needs! Kate

...
50
...