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Candy Ford Inc.

Charlotte, MI

4.7
713 Reviews
Candy Ford Inc in Charlotte is a full service automobile dealership. We sell New Fords and different makes of pre-owned vehicles. Our certified technicians are able to service all makes and models. We have a collision center ready to repair your vehicle. We have been family owned for over 40 years.
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403 Lansing Street

Charlotte, MI

48813

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Showing 713 reviews

August 04, 2018

Positive experience! Friendly, good people. Don't get the hype and "pressure". Have been buying vehicles here for years because I've been treated right up front, and in ba More

by Tree guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Newland
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2018

Great Buying Experience! Recently purchased a used vehicle from this dealership and couldn't be happier. Andy Brown was wonderful to work with and the atmosphere at the dealer More

by Vicki
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Dykstra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Comperchio
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2018

Amazing service all the way around I have bought a few cars from Candy Ford and they have always been fast, courteous and have always gotten me the best deal. John Newland always works More

by Avaleona10=
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Dykstra
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Newland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Comperchio
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2018

Great Value! Bill my salesman was great and helped me find exactly what I wanted! They gave me a great value on my trade in and worked perfectly with my budget. Wo More

by Upgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Rhoades
July 06, 2018

F 150 the dealership does an excellent job! They go the extra mile and accommodate any need you may have! I will be back again and would suggest them to More

by Dan S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Dykstra
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Newland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Comperchio
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2018

Personable and professional - refreshingly honest! Cannot say enough positive things in transacting business with Andy. No pressure. He addressed key features and "steered" us toward a car that best More

by Lincoln Blackwood Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2018

Awesome! John was a wonderful help. I came in looking for a newer car and left very happy! This was my first experience EVER at a dealership and I was very ner More

by Ahalliwill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Newland
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2018

Great Experience Found a 2016 Ford Fusion on CarGurus.com at Candy Ford. Contacted them and by the time I got there after work around 5:00 they had everything already More

by Fusion Ron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Dykstra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dipple
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Comperchio
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2018

Awful Salesman Went to look at a truck, older salesman came out, didn’t listen to what I said. Didn’t believe me on things I said when he actually did listen. Wasn’ More

by Jak40
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know who, cuz he never told me his name, was an older gentleman.
Aug 01, 2018 -

Candy Ford Inc. responded

We apologize you were unhappy with your experience here. It's not what we try to do. However, you had lost your license due to a "personal" issue and we let you know you couldn't drive a vehicle with out a valid license. You mentioned you would come back when you had your license situation taken care of to drive it. Instead of taking care of your license and coming back to drive it, you left a negative review. If we can help you in the future, please let us know.

Aug 01, 2018 -

Jak40 responded

I did not agree to come back, because like previously stated, I had to leave early from work and it was the only day I could make it before your closing time. The salesman simply said “come back tomorrow” then which I said “well I can’t” and that was that, I left because he wouldn’t work with me or even really talk to me, because like I also stated he wouldn’t even listen to what I said, I asked if there was a bathroom and his response was “will you be financing”, that should be enough to tell you that he didn’t care what I was talking about or even cared to listen to me. It was a very nice truck that I was very interested in, but the way he acted completely turned me off to buying it. Also, I do in fact have a valid drivers license, so your statement of saying “you had lost your license” is false. I’ve got everything one needs to buy a truck and drive a truck legally, and if you don’t believe me ask Denooyer Chevrolet, I bought a truck from them the next day. So again not only was the salesman a jerk, now you’re saying I don’t take care of situations and your making statements about someone that aren’t even true, way to go. Not trying to be a xxxxx and just leave a bad review, I would never talk bad about a person/group just to do it, I would only do it if I felt it was necessary, , but he genuinely ruined my experience with Candy Ford, because of poor customer service, and lack of listening skills.

June 12, 2018

My experience was good done in smoothly manner. Because everything was done in right order a business should be run. I would tell other people about such good things that I had at dealership. More

by The man 2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Newland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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